3Com 2101 manual Other Ways to, Manage Your Voice, Mail Messages, Other Kinds, Mailboxes

Page 37

 

Other Ways to Manage Your Voice Mail Messages 37

 

 

Other Ways to

You can listen to and, in some configurations, delete your voice messages

Manage Your Voice

from within an e-mail application or a messaging application using your

Mail Messages

Internet browser. For details, see “Listening to Your Messages in Your

 

E-mail or Browser” in Chapter 7.

 

 

Other Kinds of

The NBX system allows you (for the greeting-only mailbox) or the

Mailboxes

administrator (for phantom or group mailboxes) to set up mailboxes for

 

special situations, as described in this section.

Greeting-Only

When you designate that your mailbox is a greeting-only mailbox, callers

Mailbox

hear your personal greeting but they cannot leave a voice mail message.

Examples:

■If you are a teacher in a school, you can create a personal greeting message every day that explains homework assignments. Students call in to the greeting-only mailbox to get the homework information but cannot leave a message for you on this mailbox.

■When you take an extended leave of absence, you can create a personal greeting with the scheduled date of return and whom to call during your absence. Callers can be transferred to other extensions but are unable to leave voice mail messages for you.

■If you are the administrator, you can create a greeting-only mailbox and use the personal greeting to post information for employees, such as a notice that the offices are closed because of bad weather.

To change your voice mailbox to a greeting-only mailbox,

in NBX NetSet > NBX Messaging, select Greeting Only Mailbox.

When you create the personal greeting, remember to tell callers that they cannot leave messages in this voice mailbox. For instructions on changing the personal greeting, see “Changing Your Name Announcement and Personal Greeting” earlier in this chapter.

In addition to preventing a caller from leaving a message, a greeting-only mailbox does not allow anyone to:

■Forward or create and send a message to it

■Reply to a message that was sent from its extension

Avoid adding a greeting-only mailbox to a personal voice mail group list.

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Contents NBX Telephone Guide United States Government Legend Contents Modifying or Deleting Groups From Any Internal NBX TelephoneMore Ways to Dial a Call An Internal Call Blind TransferGroup Call Pickup Personalizing Your TelephoneAdditional Applications Attendant ConsolesShows where to look for specific information in this guide How to UseWhere to Find Information This GuideLists conventions that are used throughout this guide ConventionsDefines some commonly used words and phrases in this guide IconsComments on DocumentationDocumentation About this Guide Describes how to set up your first password Setting Up Your Password and Voice Mail For the First TimeGetting Started Setting Your NBX NetSet and Messaging Password Microsoft Internet Explorer version 5.5 or later is optimal Frequently used features on your telephone Icons below the window are shortcuts to these featuresQuick Reference GuidesNBX Business Telephones Business Telephone Buttons Controls NBX Business Telephones have these features10 a-f HandsetProgram button Reserved for future use Exit Telephone key padNBX Business Telephones Programmable Access Buttons onBusiness TelephoneBusiness Telephone Status Indicator LightsLight Status NBX Basic Telephone Basic Telephone Buttons Controls NBX Basic Telephone has these featuresExit Programmable Access Buttons on the Basic Telephone Basic Telephone Status Icons onSame time Indicates the status of the lines. See TableNBX Voice Messaging Changing Your PasswordConsiderations Name Steps to Changing Your PasswordPersonal Greeting Security TipsMessage Indicators When you have messages in your mailbox Click Listen Managing Your NBX Voice Messages ButtonsMessage Replying to aForwarding a Introductory commentsOptionally, press one of these buttons, or proceed to step For details on valid site codes, see your administratorSending a Message CreatingDial 2 to select Create and Send a Message Voice Mail Group Creating PersonalLists Message to everyone on the list at the same timeDial 9 for Mailbox Options Deleting GroupsDial 3 to select Group Lists Press 1, 3, or Incoming Calls to ForwardingYour Call Coverage PointManage Your Voice Other Ways toMail Messages Other KindsNBX Voice Messaging Standard Features Second Call Line a Line B How to Manage New CallsOn the NBX Basic Telephone, use to manage the two lines Managing Multiple Calls on the NBX Basic TelephoneManaging Multiple Calls on the NBX Basic Telephone Using the NBX Telephone Display PanelDisplay alternates between the list Tips onMenu choices Setting Your Call Coverage Point On Hold Putting a CallOne Call on Hold Standard Features Direct Mail Transfer Conference Call Establishing aFrom an NBX Telephone, follow these steps Dial a call to an internal or external third partyThat You Called your call is answered by someone else More AboutStandard Features Personalizing Your Telephone Ringer Tones Guidelines About Features on NBX TelephonesLog in to NBX NetSet Ringer Tones To assign or change a personal speed dial number Speed DialsGo to NBX NetSet Speed Dials Personal Personalizing Your Telephone Log in to NBX NetSet Speed Dials One Touch To use the LabelMakers Log in to NBX NetSet Speed Dials Personal or System-wideNotification Off-SiteNumber/Address field Additional Notes If you specify Pager or VoiceMail for the first attempt If you specify EMail for the first attemptDo Not Disturb Resetting the Off-Site Notification CycleComes into your voice mailbox DefinitionsUnauthorized Use PreventingYour Telephone Override Class of ServiceCall Permissions Information Call PermissionsPalm Integration To end calls when using a headset with Getting More from Your Telephone System Caller ID Listening to Your Messages in Your E-mail or BrowserClir for Next External Call Only Clir for All External CallsCLIR-NEXT On That allows nonmember pickup Call PickupLog in to NBX NetSet User Information Call Pickup Shows an example of a hunt group configuration Click Log In, and then click Close Hunt Group Numbers Assigned by the AdministratorSample Calling Group Configuration NetSet User Information Hunt Groups and click Login allCall Park System Default Extension NumbersAnnouncement Paging next for details To retrieve a parked call PagingDial the Call Park extension that was assigned to the call Message in one of three ways, as described in TableUsing Unique Extensions to Dial Remote Offices Example Examples Through 9 that is, ringing is delayed for from 1 to 9 ringsPulse Dialing Additional Applications Attendant Consoles This chapter covers these featuresAttendant Console NBXSee Attendant Console Labels next Labels Log in to NBX NetSet Speed Dials Attendant Console To use the Attendant Console LabelMakerAttendant ComplementSoftware Keyboard Attendant Software Buttons and Keyboard ShortcutsButton Purpose Shortcut Telephone Telephone Installation MAINTENANCE, TroubleshootingAttaching AdjustingSupport Bracket Low-ProfileKnob for the Handset Support Peg Shows the NBX Telephone in the wall-mount positionMoving Your Cleaning YourSwapping TelephonesPossible Problem Suggested Solutions Possible ProblemsTo NBX NetSet NBX Messaging, and then clear Greeting Only MailboxPossible Problem Index Button on Attendant Console 81 button on Business Telephone NBX 100 Sending messages 33 shared telephone lines Index Index

2101 specifications

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