3Com 2101 manual Call Pickup, That allows nonmember pickup

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68CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM

Call Pickup

Use the Call Pickup feature to answer a call that is ringing on another

 

telephone. This feature is best arranged in advance when you and

 

another user know that it would be convenient or necessary to answer

 

calls ringing on that user’s telephone. You can answer a call that is ringing

 

on another telephone only if you and that user both are members of the

 

same Call Pickup group or if that user is a member of a Call Pickup group

 

that allows “nonmember pickup.”

 

To view the list of Call Pickup groups of which you are a member:

1Log in to NBX NetSet > User Information > Call Pickup.

2Select the group number that you want to view from the Group List, and click Details to display the list of members of that group.

There are two types of Call Pickup, explained next.

Directed Call Pickup To answer a call that is ringing on another user’s telephone using the feature code:

1Pick up the handset.

2Press the Feature button followed by 455 and the user’s extension. The call is directed to your telephone.

To answer a call ringing on another user’s telephone using One-Touch Pickup:

1Pick up the handset and press the Access button that your administrator has assigned to Directed Pickup.

2Dial the extension number of the telephone that is ringing.

Group Call Pickup To answer a call that is ringing on a group member’s telephone using the feature code:

1Pick up the handset.

2Press the Feature button followed by 456 and the group number. The call is directed to your telephone.

To answer a call that is ringing on a group member’s telephone using One-Touch Pickup:

1Pick up the handset and press the Access button that your administrator has assigned to Call Pickup.

2Dial the group number.

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Contents NBX Telephone Guide United States Government Legend Contents From Any Internal NBX Telephone Modifying or Deleting GroupsMore Ways to Dial a Call An Internal Call Blind TransferPersonalizing Your Telephone Group Call PickupAttendant Consoles Additional ApplicationsHow to Use Shows where to look for specific information in this guideWhere to Find Information This GuideConventions Lists conventions that are used throughout this guideDefines some commonly used words and phrases in this guide IconsDocumentation DocumentationComments on About this Guide Getting Started Setting Up Your Password and Voice Mail For the First TimeDescribes how to set up your first password Setting Your NBX NetSet and Messaging Password Microsoft Internet Explorer version 5.5 or later is optimal Icons below the window are shortcuts to these features Frequently used features on your telephoneQuick Reference GuidesNBX Business Telephones NBX Business Telephones have these features Business Telephone Buttons Controls10 a-f HandsetExit Telephone key pad Program button Reserved for future useNBX Business Telephones Access Buttons on ProgrammableBusiness TelephoneLight Status Status Indicator LightsBusiness Telephone NBX Basic Telephone Exit NBX Basic Telephone has these featuresBasic Telephone Buttons Controls Programmable Access Buttons on the Basic Telephone Status Icons on Basic TelephoneSame time Indicates the status of the lines. See TableNBX Voice Messaging Considerations PasswordChanging Your Steps to Changing Your Password NamePersonal Greeting Security TipsMessage Indicators When you have messages in your mailbox Click Listen Buttons Managing Your NBX Voice MessagesReplying to a MessageForwarding a Introductory commentsFor details on valid site codes, see your administrator Optionally, press one of these buttons, or proceed to stepDial 2 to select Create and Send a Message CreatingSending a Message Creating Personal Voice Mail GroupLists Message to everyone on the list at the same timeDial 3 to select Group Lists Press 1, 3, or Deleting GroupsDial 9 for Mailbox Options Forwarding Incoming Calls toYour Call Coverage PointOther Ways to Manage Your VoiceMail Messages Other KindsNBX Voice Messaging Standard Features Line a Line B How to Manage New Calls Second CallOn the NBX Basic Telephone, use to manage the two lines Managing Multiple Calls on the NBX Basic TelephoneUsing the NBX Telephone Display Panel Managing Multiple Calls on the NBX Basic TelephoneMenu choices Tips onDisplay alternates between the list Setting Your Call Coverage Point Putting a Call On HoldOne Call on Hold Standard Features Direct Mail Transfer Establishing a Conference CallFrom an NBX Telephone, follow these steps Dial a call to an internal or external third partyMore About That You Called your call is answered by someone elseStandard Features Personalizing Your Telephone Log in to NBX NetSet Ringer Tones Guidelines About Features on NBX TelephonesRinger Tones Go to NBX NetSet Speed Dials Personal Speed DialsTo assign or change a personal speed dial number Personalizing Your Telephone Log in to NBX NetSet Speed Dials One Touch Log in to NBX NetSet Speed Dials Personal or System-wide To use the LabelMakersNumber/Address field Off-SiteNotification Additional Notes If you specify EMail for the first attempt If you specify Pager or VoiceMail for the first attemptResetting the Off-Site Notification Cycle Do Not DisturbComes into your voice mailbox DefinitionsYour Telephone PreventingUnauthorized Use Class of Service OverrideCall Permissions Information Call PermissionsPalm Integration To end calls when using a headset with Getting More from Your Telephone System Listening to Your Messages in Your E-mail or Browser Caller IDCLIR-NEXT On Clir for All External CallsClir for Next External Call Only Log in to NBX NetSet User Information Call Pickup Call PickupThat allows nonmember pickup Shows an example of a hunt group configuration Hunt Group Numbers Assigned by the Administrator Click Log In, and then click CloseNetSet User Information Hunt Groups and click Login all Sample Calling Group ConfigurationAnnouncement System Default Extension NumbersCall Park Paging Paging next for details To retrieve a parked callDial the Call Park extension that was assigned to the call Message in one of three ways, as described in TableUsing Unique Extensions to Dial Remote Offices Example Through 9 that is, ringing is delayed for from 1 to 9 rings ExamplesPulse Dialing Additional Applications This chapter covers these features Attendant ConsolesNBX Attendant ConsoleSee Attendant Console Labels next Attendant Console To use the Attendant Console LabelMaker Labels Log in to NBX NetSet Speed DialsSoftware ComplementAttendant Button Purpose Shortcut Attendant Software Buttons and Keyboard ShortcutsKeyboard Telephone Installation MAINTENANCE, Troubleshooting TelephoneAdjusting AttachingSupport Bracket Low-ProfileShows the NBX Telephone in the wall-mount position Knob for the Handset Support PegCleaning Your Moving YourSwapping TelephonesPossible Problems Possible Problem Suggested SolutionsTo NBX NetSet NBX Messaging, and then clear Greeting Only MailboxPossible Problem Index Button on Attendant Console 81 button on Business Telephone NBX 100 Sending messages 33 shared telephone lines Index Index

2101 specifications

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