3Com 2101 manual Attendant Software Buttons and Keyboard Shortcuts, Button Purpose Shortcut

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84CHAPTER 8: ATTENDANT CONSOLES

Table 15 describes Complement Attendant Software buttons and the keyboard shortcuts to functions on the Action menu.

Table 15 Attendant Software Buttons and Keyboard Shortcuts

 

 

Keyboard

Button

Purpose

Shortcut

 

 

 

Answer

Answers an incoming call.

Alt+A

 

 

 

Dial

Dials a selected number to place an outgoing call.

Alt+D

 

 

 

Park

Places a call in a “holding pattern” so that it can

Alt+K

 

be retrieved from another telephone on the

 

 

system.

 

 

 

 

UnPark

Releases a caller from a “holding pattern.”

Alt+U

 

 

 

Release

Terminates a call.

Alt+R

 

 

 

Hold

Places a caller on hold.

Alt+H

 

 

 

UnHold

Removes a caller from being on hold and returns

Alt+N

 

to the call.

 

 

 

 

Transfer

Forwards a call to another telephone.

Alt+T

 

 

 

Complete Transfer

Completes the transfer of a call.

Alt+M

 

 

 

Cancel Transfer

Cancels a transfer.

Alt+S

 

 

 

Conference

Establishes a single call with up to three additional

Alt+C

 

internal or external parties.

 

 

 

 

Complete

Completes the conference call.

Alt+P

Conference

 

 

 

 

 

Cancel Conference

Cancels the addition of a party to a conference

Alt+E

 

call.

 

 

 

 

Managing Calls To manage incoming calls using the Complement Attendant Software, click the buttons at the bottom of the screen, as described here:

1Select a sort method by clicking the appropriate tab. For example, to select a user by last name, click the Last tab.

2Click the user’s name. The user’s extension number and name appear in the Find/Phone # field.

3Click the button for the way that you want to handle the call. For example, to transfer a call, click Transfer. To park a call, click Park.

For additional information on using the Complement Attendant Software, see the Help system in the software.

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Contents NBX Telephone Guide United States Government Legend Contents From Any Internal NBX Telephone Modifying or Deleting GroupsMore Ways to Dial a Call An Internal Call Blind TransferPersonalizing Your Telephone Group Call PickupAttendant Consoles Additional ApplicationsHow to Use Shows where to look for specific information in this guideWhere to Find Information This GuideConventions Lists conventions that are used throughout this guideDefines some commonly used words and phrases in this guide IconsDocumentation Comments onDocumentation About this Guide Setting Up Your Password and Voice Mail For the First Time Describes how to set up your first passwordGetting Started Setting Your NBX NetSet and Messaging Password Microsoft Internet Explorer version 5.5 or later is optimal Icons below the window are shortcuts to these features Frequently used features on your telephoneQuick Reference GuidesNBX Business Telephones NBX Business Telephones have these features Business Telephone Buttons Controls10 a-f HandsetExit Telephone key pad Program button Reserved for future useNBX Business Telephones Access Buttons on ProgrammableBusiness TelephoneStatus Indicator Lights Business TelephoneLight Status NBX Basic Telephone NBX Basic Telephone has these features Basic Telephone Buttons ControlsExit Programmable Access Buttons on the Basic Telephone Status Icons on Basic TelephoneSame time Indicates the status of the lines. See TableNBX Voice Messaging Password Changing YourConsiderations Steps to Changing Your Password NamePersonal Greeting Security TipsMessage Indicators When you have messages in your mailbox Click Listen Buttons Managing Your NBX Voice MessagesReplying to a MessageForwarding a Introductory commentsFor details on valid site codes, see your administrator Optionally, press one of these buttons, or proceed to stepCreating Sending a MessageDial 2 to select Create and Send a Message Creating Personal Voice Mail GroupLists Message to everyone on the list at the same timeDeleting Groups Dial 9 for Mailbox OptionsDial 3 to select Group Lists Press 1, 3, or Forwarding Incoming Calls toYour Call Coverage PointOther Ways to Manage Your VoiceMail Messages Other KindsNBX Voice Messaging Standard Features Line a Line B How to Manage New Calls Second CallOn the NBX Basic Telephone, use to manage the two lines Managing Multiple Calls on the NBX Basic TelephoneUsing the NBX Telephone Display Panel Managing Multiple Calls on the NBX Basic TelephoneTips on Display alternates between the listMenu choices Setting Your Call Coverage Point Putting a Call On HoldOne Call on Hold Standard Features Direct Mail Transfer Establishing a Conference CallFrom an NBX Telephone, follow these steps Dial a call to an internal or external third partyMore About That You Called your call is answered by someone elseStandard Features Personalizing Your Telephone Guidelines About Features on NBX Telephones Ringer TonesLog in to NBX NetSet Ringer Tones Speed Dials To assign or change a personal speed dial numberGo to NBX NetSet Speed Dials Personal Personalizing Your Telephone Log in to NBX NetSet Speed Dials One Touch Log in to NBX NetSet Speed Dials Personal or System-wide To use the LabelMakersOff-Site NotificationNumber/Address field Additional Notes If you specify EMail for the first attempt If you specify Pager or VoiceMail for the first attemptResetting the Off-Site Notification Cycle Do Not DisturbComes into your voice mailbox DefinitionsPreventing Unauthorized UseYour Telephone Class of Service OverrideCall Permissions Information Call PermissionsPalm Integration To end calls when using a headset with Getting More from Your Telephone System Listening to Your Messages in Your E-mail or Browser Caller IDClir for All External Calls Clir for Next External Call OnlyCLIR-NEXT On Call Pickup That allows nonmember pickupLog in to NBX NetSet User Information Call Pickup Shows an example of a hunt group configuration Hunt Group Numbers Assigned by the Administrator Click Log In, and then click CloseNetSet User Information Hunt Groups and click Login all Sample Calling Group ConfigurationSystem Default Extension Numbers Call ParkAnnouncement Paging Paging next for details To retrieve a parked callDial the Call Park extension that was assigned to the call Message in one of three ways, as described in TableUsing Unique Extensions to Dial Remote Offices Example Through 9 that is, ringing is delayed for from 1 to 9 rings ExamplesPulse Dialing Additional Applications This chapter covers these features Attendant ConsolesNBX Attendant ConsoleSee Attendant Console Labels next Attendant Console To use the Attendant Console LabelMaker Labels Log in to NBX NetSet Speed DialsComplement AttendantSoftware Attendant Software Buttons and Keyboard Shortcuts KeyboardButton Purpose Shortcut Telephone Installation MAINTENANCE, Troubleshooting TelephoneAdjusting AttachingSupport Bracket Low-ProfileShows the NBX Telephone in the wall-mount position Knob for the Handset Support PegCleaning Your Moving YourSwapping TelephonesPossible Problems Possible Problem Suggested SolutionsTo NBX NetSet NBX Messaging, and then clear Greeting Only MailboxPossible Problem Index Button on Attendant Console 81 button on Business Telephone NBX 100 Sending messages 33 shared telephone lines Index Index

2101 specifications

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