3Com VCX V7000 IP manual Complement, Attendant, Software

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100CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT

Table 6 Status Indicator Lights for System Appearance Buttons

If the light is	The line is

Off	Available for use

Steady	In use

Blinking	Do Not Disturb is enabled

Blinking quickly	Dialing an emergency call

Complement	The Complement Attendant Software (CAS) application is an optional
Attendant	VCX component, which requires a license. On your personal computer,
Software	the Complement Attendant Software displays your telephone directory in
	a series of tabs. Each tab sorts the directory by a different type of
	information, for example, by last name, by department, or by extension.
	Figure 5 shows the Complement Attendant Software main window.
	Figure 5 Complement Attendant Software Main Window

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Contents VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide Conventions List conventions that are used throughout this guide IconsRelated DocumentationThese 3Com documents contain additional information about Convergence Application SuiteExample Part Number 900-0326-01 Rev ADGetting Started VCX Telephone OverviewMailbox Setup Initial VoiceOptions ConfigurationAdditional Information Sources VCX V7000 MANAGER’S Controls Telephone ButtonsManager’s Telephone Telephone Buttons and Controls Handset Access Buttons Administrator for more informationTelephone Personal Speed Dial 1 See Speed DialingStatus Lights for Feature OptionsStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Scroll to User Configuration and press Select Display PanelContrast Press Select to choose Set ContrastVCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Password to your phone Logging In to YourTelephone CallsThen Enter Password Second Call On a call Making Internal Calls To dial an internal callUsing Unique Extensions Using Site Codes Same local networkUsing Terminating CallsTelephone Display PanelUsing the Telephone Display Panel Controlling VolumeRinger, handset, or speaker Using the Hands Free Feature Putting a Call On HoldWhile on a Call Calls Transferring a Call to Another User’s Voice MailMapped Button Method Muting Calls Serial Transfer Feature Code MethodMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Feature Code Feature CodesMethods Press the Features soft button Forwarding and specify a destination numberFeature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Setting up a Using the VCX User InterfaceConference Call Way callingExtension Another Phone When you forward incoming calls to your voice mailbox Voice MailTransferring a Call To Another User’sCall Waiting Speed DialingSpeed Dialing Press 3 to access the Speed Dial menu Press Feature + 410 +Press the speed dial Access button you want to configure Speed Dial menuFeature + 601 + Access button601*2 Where you want your call to be forwarded Call ForwardingYou can use the TUI on your phone to specify Condition that results in the system forwarding a callScroll to Call Forward Busy Scroll to Call Forward No AnswerPress the Select button Call Park Scroll to Call Forward AllPaging Scroll to Call ParkCall Pickup Using One-Touch Pickup Interaction WithScroll to Pickup, Directed Scroll to Pickup, GroupAgent is not logged Silent Monitor and Barge Standard Features Remote Call Press Feature +Forward Hunt Groups Associated into hunt groupsHunt Groups Standard Features Hunt Group Behavior To log in to a hunt group Select Features Scroll to Hunt Group Login EnabledHunt Group Interaction With Other Features Feature + StatusUsing the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log OutWelcome Calling Features Group Features Enabling CallForwarding Up through the VCX User InterfaceUsing the VCX User Interface Configuring a Call Coverage Point Extensions Enabling BridgedThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line CallsCall Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line CallsCall Pickup and Bridged Line Calls Attendant Console and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line CallsLogging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Access Buttons Feature ButtonsVCX Attendant ConsoleVCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Attendant ComplementSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant Telephone Installation Maintenance This chapter covers these topicsConnecting ConnectorsUnderside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Opening Attendant Console Label CoverMoving Your SwappingTroubleshooting Cleaning YourProblems Possible Problems Appendix a Telephone Installation and Maintenance Index NumbersIndex 117