3Com VCX V7000 IP manual VCX Telephone, Overview

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12CHAPTER 1: GETTING STARTED

VCX Telephone

Your VCX telephone must be configured to work in an IP network. This

Overview

means your phone must be assigned an IP address so it can communicate

 

with other VCX phones and devices. Typically, your administrator assigns

 

IP values, including an IP address, as part of the installation process.

 

During the installation process, your administrator creates an account for

 

you. This account includes a telephone number and a voice mailbox. Your

 

administrator also assigns a password that associates your telephone

 

number and a voice mailbox with your account.

 

This chapter assumes that your administrator has either logged you in to

 

your telephone or has given you login instructions.

 

■ If you are logged in, the Display Panel on your phone shows the

 

current date and time, and your extension.

 

■ If you are not logged in, see Logging In to Your Telephone.

 

This guide describes the features available with your telephone, such as

 

telephone button functions, making and forwarding calls, and speed

 

dialing. In addition, your account includes a voice mailbox. Voicemail

 

features are provided by 3Com IP Messaging software. These features,

 

such as listening to or sending messages, are described in the IP

 

Messaging guide associated with your messaging system. See Additional

 

Information Sources.

 

The settings on your telephone, including your extension, personal

 

settings, and system settings, remain the same even when you move your

 

telephone from one Ethernet jack to another, as long as both Ethernet

 

connections are part of the same network.

 

One of the benefits of a telephone configured with an IP address is

 

portability. Depending on how your administrator has configured the

 

VCX system, you may be allowed to configure another VCX phone in the

 

system to duplicate your primary phone simply by logging in to the other

 

phone using your password (see Transferring Your Phone Settings to

 

Another Phone).

Your VCX telephone can provide many features. Some of these features are optional. Your administrator determines which features are available for your telephone.

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Contents VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide Conventions List conventions that are used throughout this guide IconsRelated DocumentationThese 3Com documents contain additional information about Convergence Application SuiteExample Part Number 900-0326-01 Rev ADGetting Started VCX Telephone OverviewMailbox Setup Initial VoiceConfiguration OptionsAdditional Information Sources VCX V7000 MANAGER’S Telephone Buttons ControlsManager’s Telephone Telephone Buttons and Controls Handset Access Buttons Administrator for more informationTelephone Personal Speed Dial 1 See Speed DialingFeature Options Status Lights forStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Scroll to User Configuration and press Select Display PanelContrast Press Select to choose Set ContrastVCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Password to your phone Logging In to YourTelephone CallsThen Enter Password Second Call On a call Making Internal Calls To dial an internal callUsing Unique Extensions Using Site Codes Same local networkUsing Terminating CallsTelephone Display PanelUsing the Telephone Display Panel Volume ControllingRinger, handset, or speaker Using the Hands Free Feature Putting a Call On HoldWhile on a Call Calls Transferring a Call to Another User’s Voice MailMapped Button Method Serial Transfer Feature Code Method Muting CallsMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Feature Code Feature CodesMethods Press the Features soft button Forwarding and specify a destination numberFeature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Setting up a Using the VCX User InterfaceConference Call Way callingExtension Another Phone When you forward incoming calls to your voice mailbox Voice MailTransferring a Call To Another User’sCall Waiting Speed DialingSpeed Dialing Press 3 to access the Speed Dial menu Press Feature + 410 +Press the speed dial Access button you want to configure Speed Dial menuAccess button Feature + 601 +601*2 Where you want your call to be forwarded Call ForwardingYou can use the TUI on your phone to specify Condition that results in the system forwarding a callScroll to Call Forward No Answer Scroll to Call Forward BusyPress the Select button Call Park Scroll to Call Forward AllPaging Scroll to Call ParkCall Pickup Using One-Touch Pickup Interaction WithScroll to Pickup, Directed Scroll to Pickup, GroupAgent is not logged Silent Monitor and Barge Standard Features Press Feature + Remote CallForward Hunt Groups Associated into hunt groupsHunt Groups Standard Features Hunt Group Behavior To log in to a hunt group Select Features Scroll to Hunt Group Login EnabledHunt Group Interaction With Other Features Feature + StatusUsing the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log OutWelcome Calling Features Group Features Enabling CallForwarding Up through the VCX User InterfaceUsing the VCX User Interface Configuring a Call Coverage Point Enabling Bridged ExtensionsThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line CallsCall Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line CallsCall Pickup and Bridged Line Calls Attendant Console and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line CallsLogging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Access Buttons Feature ButtonsVCX Attendant ConsoleVCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Complement AttendantSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant Telephone Installation Maintenance This chapter covers these topicsConnecting ConnectorsUnderside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Opening Attendant Console Label CoverMoving Your SwappingCleaning Your TroubleshootingProblems Possible Problems Appendix a Telephone Installation and Maintenance Index NumbersIndex 117
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