3Com VCX V7000 IP manual Hunt Group Behavior

Hunt Groups 75

For example, if A, B, C, and D are all available, an incoming call will ring simultaneously at all four extensions until the total timeout value for the group is reached (see the discussion of timeout values later in this section).

For each hunt group type, your administrator configures two timeout values:

■Device Timeout — Specifies how long the VCX call processor rings at one extension before moving to the next extension if there is no answer.

■Total Timeout — Specifies how long the VCX call processor attempts to make a connection within the hunt group before directing the call to the hunt group’s default call coverage point. The administrator can configure the call coverage point to be:

■A voice mailbox

■Another hunt group

■An individual extension

■An Auto Attendant number

■An external phone number

Ask your administrator for information on timeout values and your hunt group’s default call coverage point.

Table 5 summarizes how the three hunt group types route incoming calls.

Table 5 Hunt Group Behavior

	Linear Hunt Group	Circular Hunt Group	Calling Group
Condition	Result	Result	Result
No members	Go to call coverage.	Go to call coverage.	Go to call coverage.
All members logged out	Go to call coverage.	Wait for a member to log	Go to call coverage.
		in or until total timeout
		reached.

All members busy	Go to call coverage.	Wait for a member to
		become available or until
		total timeout reached.

Queue the call and wait for an available member or until total timeout reached.