3Com VCX V7000 IP manual Extension

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Camping on a Busy Extension

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The following sections describe how to set up an unannounced conference call and an announced conference call. In either type of conference call, if one of the participants hangs up, the other two participants remain connected.

Unannounced In an unannounced conference, you conference in the person without Conference notifying that person:

1While on a call, press Conference orFeature + 430. The system places your caller on hold.

2Dial the number of the person you want to conference in.

3Press Conference or Feature + 430 again. The three-way conference begins when the recipient answers the call.

Announced In an announced conference, you announce to the recipient that you are Conference conferencing them into a call. The recipient can then decide whether to

take the call:

1While on a call, press Conference or Feature + 430. The system places your caller on hold.

2Dial the extension of the person you want to conference in, then press the OK Access button (or press Feature + 120).

3When the called party answers, announce the conference.

■If the recipient wants to take the call, press Conference or Feature + 430. Now three people are on the same call.

■If the recipient does not want to take the call, hang up the second call and go back to the first call by pressing the Hold button for that call.

Dropping a Once a conference has been established, the conference originator can conference recipient drop a conference recipient from the conference. To do this:

1While on a conference, the conference originator press Conference and then press Feature + 431. A list of conference recipients displays in the Display Panel.

2Scroll to the extension of the recipient you want to drop from the conference and press the Drop soft button.

Camping on a Busy The Camp On feature allows you a call to a busy or an unanswered

Extension

internal telephone, and then be automatically called back when the

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Contents VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide List conventions that are used throughout this guide Icons ConventionsConvergence Application Suite RelatedDocumentation These 3Com documents contain additional information aboutPart Number 900-0326-01 Rev AD ExampleGetting Started Overview VCX TelephoneInitial Voice Mailbox SetupOptions ConfigurationAdditional Information Sources VCX V7000 MANAGER’S Controls Telephone ButtonsManager’s Telephone Telephone Buttons and Controls Handset Personal Speed Dial 1 See Speed Dialing Access ButtonsAdministrator for more information TelephoneStatus Lights for Feature OptionsStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Press Select to choose Set Contrast Scroll to User Configuration and press SelectDisplay Panel ContrastVCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Calls Password to your phoneLogging In to Your TelephoneThen Enter Password Making Internal Calls To dial an internal call Second Call On a callUsing Unique Extensions Same local network Using Site CodesPanel UsingTerminating Calls Telephone DisplayUsing the Telephone Display Panel Controlling VolumeRinger, handset, or speaker Using the Hands Free Feature On Hold Putting a CallTransferring a Call to Another User’s Voice Mail While on a Call CallsMapped Button Method Muting Calls Serial Transfer Feature Code MethodMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Forwarding and specify a destination number Feature CodeFeature Codes Methods Press the Features soft buttonFeature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Way calling Setting up aUsing the VCX User Interface Conference CallExtension Another Phone Voice Mail When you forward incoming calls to your voice mailboxSpeed Dialing Transferring a CallTo Another User’s Call WaitingSpeed Dialing Speed Dial menu Press 3 to access the Speed Dial menuPress Feature + 410 + Press the speed dial Access button you want to configureFeature + 601 + Access button601*2 Condition that results in the system forwarding a call Where you want your call to be forwardedCall Forwarding You can use the TUI on your phone to specifyScroll to Call Forward Busy Scroll to Call Forward No AnswerPress the Select button Scroll to Call Forward All Call ParkScroll to Call Park PagingCall Pickup Scroll to Pickup, Group Using One-Touch PickupInteraction With Scroll to Pickup, DirectedAgent is not logged Silent Monitor and Barge Standard Features Remote Call Press Feature +Forward Associated into hunt groups Hunt GroupsHunt Groups Standard Features Hunt Group Behavior Scroll to Hunt Group Login Enabled To log in to a hunt group Select FeaturesHunt Group Interaction With Other Features Status Feature +Using the VCX User Interface Welcome My Extensions Calling Features Log Out Username field, type your web login nameWelcome Calling Features Up through the VCX User Interface Group FeaturesEnabling Call ForwardingUsing the VCX User Interface Configuring a Call Coverage Point Extensions Enabling BridgedThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Hands Free and Bridged Line CallsCall Park and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line CallsMessage Waiting Indication and Bridged Line Calls Call Pickup and Bridged Line CallsAttendant Console and Bridged Line Calls Hunt Groups and Bridged Line CallsLogging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Console Access ButtonsFeature Buttons VCX AttendantVCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Attendant ComplementSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant This chapter covers these topics Telephone Installation MaintenanceConnectors ConnectingUnderside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Swapping OpeningAttendant Console Label Cover Moving YourTroubleshooting Cleaning YourProblems Possible Problems Appendix a Telephone Installation and Maintenance Numbers IndexIndex 117