3Com VCX V7000 IP manual VCX Attendant, Console, Access Buttons, Feature Buttons

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96CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT

VCX Attendant

The VCX 3105 Attendant Console has 50 Access buttons and 4

Console

preprogrammed Feature buttons. In effect, the Attendant Console is an

 

extension of the VCX Business Telephone or VCX Basic Telephone with

 

which it is associated.

 

Figure 4 illustrates the buttons and controls on the VCX 3105 Attendant

 

Console.

Access Buttons

The 50 Access buttons on an VCX 3105 Attendant Console can each

 

have two sets of assignments: 1 through 50, and 51 through 100. To

 

toggle between the two sets of assignments, press the Shift button.

 

Your administrator can assign features to each Access button. Possible

 

features include:

 

Status of internal telephone extensions (busy, available)

 

In the current release, when you assign a phone extension to an

 

Attendant Console button, the button assignment does not become

 

effective until either the Attendant Console is rebooted or the phone

 

registration interval elapses. The default registration interval is one hour

 

(3600 seconds).

 

Status of external telephone lines

 

Speed dials for user extensions:

Feature Buttons

The four Feature buttons are programmed for four of the five most

 

common features needed by a receptionist: Call Transfer, Call Hold,

 

Conference, Call Park, or Attendant Serial Call. The Shift button does not

 

affect the operation of the Feature buttons. Your administrator

 

configures the feature assigned to a particular Feature button using the

 

VCX User Interface, Central Management Console. The feature-to-button

 

mappings described in the list following Figure 4 are the defaults and

 

may not correspond to your configuration.

 

Your administrator also maps telephone extensions to Access buttons

 

using the VCX Administrator web interface.

 

Figure 4 and the text that follows it describe the features on the VCX

 

3105 Attendant Console.

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Contents VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide Conventions List conventions that are used throughout this guide IconsRelated DocumentationThese 3Com documents contain additional information about Convergence Application SuiteExample Part Number 900-0326-01 Rev ADGetting Started VCX Telephone OverviewMailbox Setup Initial VoiceConfiguration OptionsAdditional Information Sources VCX V7000 MANAGER’S Telephone Buttons ControlsManager’s Telephone Telephone Buttons and Controls Handset Access Buttons Administrator for more informationTelephone Personal Speed Dial 1 See Speed DialingFeature Options Status Lights forStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Scroll to User Configuration and press Select Display PanelContrast Press Select to choose Set ContrastVCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Password to your phone Logging In to YourTelephone CallsThen Enter Password Second Call On a call Making Internal Calls To dial an internal callUsing Unique Extensions Using Site Codes Same local networkUsing Terminating CallsTelephone Display PanelUsing the Telephone Display Panel Volume ControllingRinger, handset, or speaker Using the Hands Free Feature Putting a Call On HoldWhile on a Call Calls Transferring a Call to Another User’s Voice MailMapped Button Method Serial Transfer Feature Code Method Muting CallsMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Feature Code Feature CodesMethods Press the Features soft button Forwarding and specify a destination numberFeature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Setting up a Using the VCX User InterfaceConference Call Way callingExtension Another Phone When you forward incoming calls to your voice mailbox Voice MailTransferring a Call To Another User’sCall Waiting Speed DialingSpeed Dialing Press 3 to access the Speed Dial menu Press Feature + 410 +Press the speed dial Access button you want to configure Speed Dial menuAccess button Feature + 601 +601*2 Where you want your call to be forwarded Call ForwardingYou can use the TUI on your phone to specify Condition that results in the system forwarding a callScroll to Call Forward No Answer Scroll to Call Forward BusyPress the Select button Call Park Scroll to Call Forward AllPaging Scroll to Call ParkCall Pickup Using One-Touch Pickup Interaction WithScroll to Pickup, Directed Scroll to Pickup, GroupAgent is not logged Silent Monitor and Barge Standard Features Press Feature + Remote CallForward Hunt Groups Associated into hunt groupsHunt Groups Standard Features Hunt Group Behavior To log in to a hunt group Select Features Scroll to Hunt Group Login EnabledHunt Group Interaction With Other Features Feature + StatusUsing the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log OutWelcome Calling Features Group Features Enabling CallForwarding Up through the VCX User InterfaceUsing the VCX User Interface Configuring a Call Coverage Point Enabling Bridged ExtensionsThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line CallsCall Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line CallsCall Pickup and Bridged Line Calls Attendant Console and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line CallsLogging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Access Buttons Feature ButtonsVCX Attendant ConsoleVCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Complement AttendantSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant Telephone Installation Maintenance This chapter covers these topicsConnecting ConnectorsUnderside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Opening Attendant Console Label CoverMoving Your SwappingCleaning Your TroubleshootingProblems Possible Problems Appendix a Telephone Installation and Maintenance Index NumbersIndex 117