3Com VCX V7000 IP manual Hunt Groups, Associated into hunt groups

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72CHAPTER 5: STANDARD FEATURES

To remotely enable a phone to forward calls to another extension:

1Pick up the handset.

2Press Feature + 468.

The Display Panel prompts you to enter the remote phone number.

3Enter the extension of the phone whose calls you want to forward and press #.

The Display Panel prompts you to enter the extension of the phone that will receive the forwarded calls.

4Enter the extension of the phone that will receive forwarded calls and press #.

Alternatively, you can combine steps 2, 3, and 4 by entering the following command:

*468*<source extension>*<destination extension>

Remote call forwarding can be disabled either on the phone that set up remote call forwarding or on the extension whose calls you no longer want to remotely forward.

For example, extension 1001 has used feature code 468 to specify that all of extension 1000’s calls be forwarded to extension 1002. You can disable remote call forwarding on extension 1000 or 1001:

On extension 1001:

aPress Feature + 468.

bEnter the extension whose calls you no longer want to remotely forward (in this case, 1000) and press #.

The Display Panel shows the extension of the phone receiving the forwarded calls (in this case, 1002).

cDelete the extension number by pressing Soft button 3, followed by Soft button 2, then press #.

On extension 1000, press Feature + 465.

Hunt Groups

Your administrator can establish formal and informal call centers so that

 

incoming calls can be directed to several telephones that have been

 

associated into hunt groups.

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Contents VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide Conventions List conventions that are used throughout this guide IconsRelated DocumentationThese 3Com documents contain additional information about Convergence Application SuiteExample Part Number 900-0326-01 Rev ADGetting Started VCX Telephone OverviewMailbox Setup Initial VoiceConfiguration OptionsAdditional Information Sources VCX V7000 MANAGER’S Telephone Buttons ControlsManager’s Telephone Telephone Buttons and Controls Handset Access Buttons Administrator for more informationTelephone Personal Speed Dial 1 See Speed DialingFeature Options Status Lights forStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Scroll to User Configuration and press Select Display PanelContrast Press Select to choose Set ContrastVCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Password to your phone Logging In to YourTelephone CallsThen Enter Password Second Call On a call Making Internal Calls To dial an internal callUsing Unique Extensions Using Site Codes Same local networkUsing Terminating CallsTelephone Display PanelUsing the Telephone Display Panel Volume ControllingRinger, handset, or speaker Using the Hands Free Feature Putting a Call On HoldWhile on a Call Calls Transferring a Call to Another User’s Voice MailMapped Button Method Serial Transfer Feature Code Method Muting CallsMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Feature Code Feature CodesMethods Press the Features soft button Forwarding and specify a destination numberFeature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Setting up a Using the VCX User InterfaceConference Call Way callingExtension Another Phone When you forward incoming calls to your voice mailbox Voice MailTransferring a Call To Another User’sCall Waiting Speed DialingSpeed Dialing Press 3 to access the Speed Dial menu Press Feature + 410 +Press the speed dial Access button you want to configure Speed Dial menuAccess button Feature + 601 +601*2 Where you want your call to be forwarded Call ForwardingYou can use the TUI on your phone to specify Condition that results in the system forwarding a callScroll to Call Forward No Answer Scroll to Call Forward BusyPress the Select button Call Park Scroll to Call Forward AllPaging Scroll to Call ParkCall Pickup Using One-Touch Pickup Interaction WithScroll to Pickup, Directed Scroll to Pickup, GroupAgent is not logged Silent Monitor and Barge Standard Features Press Feature + Remote CallForward Hunt Groups Associated into hunt groupsHunt Groups Standard Features Hunt Group Behavior To log in to a hunt group Select Features Scroll to Hunt Group Login EnabledHunt Group Interaction With Other Features Feature + StatusUsing the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log OutWelcome Calling Features Group Features Enabling CallForwarding Up through the VCX User InterfaceUsing the VCX User Interface Configuring a Call Coverage Point Enabling Bridged ExtensionsThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line CallsCall Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line CallsCall Pickup and Bridged Line Calls Attendant Console and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line CallsLogging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Access Buttons Feature ButtonsVCX Attendant ConsoleVCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Complement AttendantSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant Telephone Installation Maintenance This chapter covers these topicsConnecting ConnectorsUnderside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Opening Attendant Console Label CoverMoving Your SwappingCleaning Your TroubleshootingProblems Possible Problems Appendix a Telephone Installation and Maintenance Index NumbersIndex 117