3Com VCX V7000 IP manual VCX Attendant Consoles Model 3105 and Complement Attendant

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VCX ATTENDANT CONSOLES —

7 MODEL 3105 AND COMPLEMENT ATTENDANT

The VCX Attendant Console (Model 3105) and the VCX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and the CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.

This chapter includes the following topics:

■VCX Attendant Console — A device that works along with VCX telephones to increase call handling capability. In many offices, the Attendant Console is used by a receptionist or switchboard operator, who is referred to in this guide as “the receptionist.”

■Complement Attendant Software (CAS) — A software application, installed by an administrator, that allows a receptionist to answer and route calls using a personal computer.

The Attendant Console and VCX Complement Attendant Software application can be used at the same time. However:

■When incoming calls appear on the Attendant Console, you must handle them using the buttons of the console.

■When calls appear on the CAS computer screen, you must handle them using the mouse and the CAS software features.

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Contents VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide List conventions that are used throughout this guide Icons ConventionsConvergence Application Suite RelatedDocumentation These 3Com documents contain additional information aboutPart Number 900-0326-01 Rev AD ExampleGetting Started Overview VCX TelephoneInitial Voice Mailbox SetupAdditional Information Sources ConfigurationOptions VCX V7000 MANAGER’S Manager’s Telephone Telephone ButtonsControls Telephone Buttons and Controls Handset Personal Speed Dial 1 See Speed Dialing Access ButtonsAdministrator for more information TelephoneStatus, as shown in Table Feature OptionsStatus Lights for Eatures Softtbutton Version Displays the current phone software version Press Select to choose Set Contrast Scroll to User Configuration and press SelectDisplay Panel ContrastVCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Calls Password to your phoneLogging In to Your TelephoneThen Enter Password Making Internal Calls To dial an internal call Second Call On a callUsing Unique Extensions Same local network Using Site CodesPanel UsingTerminating Calls Telephone DisplayUsing the Telephone Display Panel Ringer, handset, or speaker VolumeControlling Using the Hands Free Feature On Hold Putting a CallTransferring a Call to Another User’s Voice Mail While on a Call CallsMapped Button Method Mute Ringer Serial Transfer Feature Code MethodMuting Calls Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Forwarding and specify a destination number Feature CodeFeature Codes Methods Press the Features soft buttonFeature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Way calling Setting up aUsing the VCX User Interface Conference CallExtension Another Phone Voice Mail When you forward incoming calls to your voice mailboxSpeed Dialing Transferring a CallTo Another User’s Call WaitingSpeed Dialing Speed Dial menu Press 3 to access the Speed Dial menuPress Feature + 410 + Press the speed dial Access button you want to configure601*2 Access buttonFeature + 601 + Condition that results in the system forwarding a call Where you want your call to be forwardedCall Forwarding You can use the TUI on your phone to specifyPress the Select button Scroll to Call Forward No AnswerScroll to Call Forward Busy Scroll to Call Forward All Call ParkScroll to Call Park PagingCall Pickup Scroll to Pickup, Group Using One-Touch PickupInteraction With Scroll to Pickup, DirectedAgent is not logged Silent Monitor and Barge Standard Features Forward Press Feature +Remote Call Associated into hunt groups Hunt GroupsHunt Groups Standard Features Hunt Group Behavior Scroll to Hunt Group Login Enabled To log in to a hunt group Select FeaturesHunt Group Interaction With Other Features Status Feature +Using the VCX User Interface Welcome My Extensions Calling Features Log Out Username field, type your web login nameWelcome Calling Features Up through the VCX User Interface Group FeaturesEnabling Call ForwardingUsing the VCX User Interface Configuring a Call Coverage Point Through the VCX User Interface Enabling BridgedExtensions Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Hands Free and Bridged Line CallsCall Park and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line CallsMessage Waiting Indication and Bridged Line Calls Call Pickup and Bridged Line CallsAttendant Console and Bridged Line Calls Hunt Groups and Bridged Line CallsLogging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Console Access ButtonsFeature Buttons VCX AttendantVCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Software ComplementAttendant Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant This chapter covers these topics Telephone Installation MaintenanceConnectors ConnectingUnderside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Swapping OpeningAttendant Console Label Cover Moving YourProblems Cleaning YourTroubleshooting Possible Problems Appendix a Telephone Installation and Maintenance Numbers IndexIndex 117