3Com VCX V7000 IP manual Hunt Group Interaction With Other Features

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Hunt Groups

77

Hunt Group

Interaction With

Other Features

This section describes how participation in a hunt group interacts with other VCX phone features. Note the following considerations:

■A hunt group call can be added to a conference. The member receiving the call can conference with another extension or with another hunt group. Both announced and unannounced conferences are supported (see Setting up a Conference Call).

■A hunt group call can be put on hold and taken off hold without losing the caller.

■If a hunt group member puts a call on hold, that member can receive other calls.

■A hunt group caller on hold will hear hunt group Music On Hold.

■A hunt group call can be parked and then picked up by any user on the same site.

■If the VCX phone has Hands Free enabled, an incoming call to a hunt group will not be picked up automatically.

■A hunt group member’s personal phone settings (for example, Call Forward, Call Coverage point, and Do Not Disturb) are not invoked on Hunt Group calls

■An external call to a private user (someone not in the hunt group) can be transferred to a hunt group.

■Both attended and unattended call transfers are allowed for calls to a hunt group or from a hunt group.

■After reaching an Auto Attendant, a caller can enter a hunt group extension and be transferred to a Hunt Group.

■Internal and external callers that are forwarded to voice mail can leave a message and navigate through the voice mail options.

■If a hunt group call is routed to a voice mailbox or Auto Attendant call coverage point but the routing fails (for example, because no ports are available), the call is requeued for the hunt group.

■Each time a call is put back in a hunt group queue, it is treated like a new call.

■If you are a member of one or more hunt groups, the phone message button acts as a MWI for the hunt group voice mailbox even if you are not logged in to the hunt group. Pressing the message button displays a menu which shows number of new messages in each mailbox, including your personal mailbox. You can use the arrow navigation

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Contents VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide List conventions that are used throughout this guide Icons ConventionsDocumentation RelatedThese 3Com documents contain additional information about Convergence Application SuitePart Number 900-0326-01 Rev AD ExampleGetting Started Overview VCX TelephoneInitial Voice Mailbox SetupAdditional Information Sources ConfigurationOptions VCX V7000 MANAGER’S Manager’s Telephone Telephone ButtonsControls Telephone Buttons and Controls Handset Administrator for more information Access ButtonsTelephone Personal Speed Dial 1 See Speed DialingStatus, as shown in Table Feature OptionsStatus Lights for Eatures Softtbutton Version Displays the current phone software version Display Panel Scroll to User Configuration and press SelectContrast Press Select to choose Set ContrastVCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Logging In to Your Password to your phoneTelephone CallsThen Enter Password Making Internal Calls To dial an internal call Second Call On a callUsing Unique Extensions Same local network Using Site CodesTerminating Calls UsingTelephone Display PanelUsing the Telephone Display Panel Ringer, handset, or speaker VolumeControlling Using the Hands Free Feature On Hold Putting a CallTransferring a Call to Another User’s Voice Mail While on a Call CallsMapped Button Method Mute Ringer Serial Transfer Feature Code MethodMuting Calls Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Feature Codes Feature CodeMethods Press the Features soft button Forwarding and specify a destination numberFeature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Using the VCX User Interface Setting up aConference Call Way callingExtension Another Phone Voice Mail When you forward incoming calls to your voice mailboxTo Another User’s Transferring a CallCall Waiting Speed DialingSpeed Dialing Press Feature + 410 + Press 3 to access the Speed Dial menuPress the speed dial Access button you want to configure Speed Dial menu601*2 Access buttonFeature + 601 + Call Forwarding Where you want your call to be forwardedYou can use the TUI on your phone to specify Condition that results in the system forwarding a callPress the Select button Scroll to Call Forward No AnswerScroll to Call Forward Busy Scroll to Call Forward All Call ParkScroll to Call Park PagingCall Pickup Interaction With Using One-Touch PickupScroll to Pickup, Directed Scroll to Pickup, GroupAgent is not logged Silent Monitor and Barge Standard Features Forward Press Feature +Remote Call Associated into hunt groups Hunt GroupsHunt Groups Standard Features Hunt Group Behavior Scroll to Hunt Group Login Enabled To log in to a hunt group Select FeaturesHunt Group Interaction With Other Features Status Feature +Using the VCX User Interface Welcome My Extensions Calling Features Log Out Username field, type your web login nameWelcome Calling Features Enabling Call Group FeaturesForwarding Up through the VCX User InterfaceUsing the VCX User Interface Configuring a Call Coverage Point Through the VCX User Interface Enabling BridgedExtensions Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Hands Free and Bridged Line CallsCall Park and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line CallsAttendant Console and Bridged Line Calls Call Pickup and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line CallsLogging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Feature Buttons Access ButtonsVCX Attendant ConsoleVCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Software ComplementAttendant Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant This chapter covers these topics Telephone Installation MaintenanceConnectors ConnectingUnderside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Attendant Console Label Cover OpeningMoving Your SwappingProblems Cleaning YourTroubleshooting Possible Problems Appendix a Telephone Installation and Maintenance Numbers IndexIndex 117