3Com VCX V7000 IP manual Mapped Button Method

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38CHAPTER 3: BASIC TELEPHONE OPERATION

■The call is forwarded to the called party’s call coverage point (by default, voice mail; see Configuring a Call Coverage Point).

■If the called party’s default call coverage point is No Coverage, the call is returned to (rings back at) your extension. If you are unavailable, the call is forwarded to your call coverage point.

Attended Transfer In an attended transfer, you announce the call to the recipient. You can either use the Transfer button or the transfer feature code.

To announce a transfer:

1While on a call, press Transfer. The call is placed on hold, you hear a dial tone, and the system prompts you enter a destination number.

2Dial the extension number to which you want to transfer the call or choose the number from the Directory or Speed Dial lists.

The VCX call processor dials the call.

3When the recipient answers, announce the call. Note that, at this point you cannot return to the original caller.

■If the recipient wants to take the call, press Transfer or press the Complete soft button. Hang up.

■If the recipient does not want to take the call, press the Release button. The call you tried to transfer is now on hold. Return to the original caller.

Serial Transfer A serial transfer is like an unattended transfer except that when the destination hangs up at the end of the call, the caller rings back to you as the attendant who made the transfer. With your help, the caller can make a single call to the organization and make a series of internal connections with a series of transfers. You can either use a mapped button on the Attendant Console or the serial transfer feature code:

Mapped Button Method

1Press the mapped Attendant Serial Calling button on the Attendant Console.

2Press the button mapped to the called party’s extension on the Attendant Console.

3Press the mapped Attendant Serial Calling button again on the Attendant Console to complete the call.

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Contents VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide Conventions List conventions that are used throughout this guide IconsThese 3Com documents contain additional information about RelatedDocumentation Convergence Application SuiteExample Part Number 900-0326-01 Rev ADGetting Started VCX Telephone OverviewMailbox Setup Initial VoiceAdditional Information Sources ConfigurationOptions VCX V7000 MANAGER’S Manager’s Telephone Telephone ButtonsControls Telephone Buttons and Controls Handset Telephone Access ButtonsAdministrator for more information Personal Speed Dial 1 See Speed DialingStatus, as shown in Table Feature OptionsStatus Lights for Eatures Softtbutton Version Displays the current phone software version Contrast Scroll to User Configuration and press SelectDisplay Panel Press Select to choose Set ContrastVCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Telephone Password to your phoneLogging In to Your CallsThen Enter Password Second Call On a call Making Internal Calls To dial an internal callUsing Unique Extensions Using Site Codes Same local networkTelephone Display UsingTerminating Calls PanelUsing the Telephone Display Panel Ringer, handset, or speaker VolumeControlling Using the Hands Free Feature Putting a Call On HoldWhile on a Call Calls Transferring a Call to Another User’s Voice MailMapped Button Method Mute Ringer Serial Transfer Feature Code MethodMuting Calls Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Methods Press the Features soft button Feature CodeFeature Codes Forwarding and specify a destination numberFeature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Conference Call Setting up aUsing the VCX User Interface Way callingExtension Another Phone When you forward incoming calls to your voice mailbox Voice MailCall Waiting Transferring a CallTo Another User’s Speed DialingSpeed Dialing Press the speed dial Access button you want to configure Press 3 to access the Speed Dial menuPress Feature + 410 + Speed Dial menu601*2 Access buttonFeature + 601 + You can use the TUI on your phone to specify Where you want your call to be forwardedCall Forwarding Condition that results in the system forwarding a callPress the Select button Scroll to Call Forward No AnswerScroll to Call Forward Busy Call Park Scroll to Call Forward AllPaging Scroll to Call ParkCall Pickup Scroll to Pickup, Directed Using One-Touch PickupInteraction With Scroll to Pickup, GroupAgent is not logged Silent Monitor and Barge Standard Features Forward Press Feature +Remote Call Hunt Groups Associated into hunt groupsHunt Groups Standard Features Hunt Group Behavior To log in to a hunt group Select Features Scroll to Hunt Group Login EnabledHunt Group Interaction With Other Features Feature + StatusUsing the VCX User Interface Username field, type your web login name Welcome My Extensions Calling Features Log OutWelcome Calling Features Forwarding Group FeaturesEnabling Call Up through the VCX User InterfaceUsing the VCX User Interface Configuring a Call Coverage Point Through the VCX User Interface Enabling BridgedExtensions Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line CallsCall Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line CallsHunt Groups and Bridged Line Calls Call Pickup and Bridged Line CallsAttendant Console and Bridged Line Calls Message Waiting Indication and Bridged Line CallsLogging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant VCX Attendant Access ButtonsFeature Buttons ConsoleVCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Software ComplementAttendant Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant Telephone Installation Maintenance This chapter covers these topicsConnecting ConnectorsUnderside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Moving Your OpeningAttendant Console Label Cover SwappingProblems Cleaning YourTroubleshooting Possible Problems Appendix a Telephone Installation and Maintenance Index NumbersIndex 117