3Com VCX V7000 IP manual Contents

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CONTENTS

ABOUT THIS GUIDE

Conventions 8

	Figures	8
	Related Documentation		9
	Comments	10

1 GETTING STARTED
	VCX Telephone Overview		12
	Initial Voice Mailbox Setup		13

Configuration Options 14

Additional Information Sources 14

2VCX V7000 MANAGER’S TELEPHONE — MODEL 3103

Telephone Buttons and Controls		16
Access Buttons	19
Status Lights for Access Buttons		20
Feature Options	20
Display Panel Contrast 23

3BASIC TELEPHONE OPERATION

Logging In to Your Telephone				26
Changing Your Password				27
Answering a Call		28
Answering a
Second Call	29
Making Calls	29
Making Internal Calls			29
Redialing a Call		30
Making External Calls			30

Making a Call to a Remote Office 30

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Contents VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide List conventions that are used throughout this guide Icons ConventionsConvergence Application Suite RelatedDocumentation These 3Com documents contain additional information aboutPart Number 900-0326-01 Rev AD ExampleGetting Started Overview VCX TelephoneInitial Voice Mailbox SetupConfiguration OptionsAdditional Information Sources VCX V7000 MANAGER’S Telephone Buttons ControlsManager’s Telephone Telephone Buttons and Controls Handset Personal Speed Dial 1 See Speed Dialing Access ButtonsAdministrator for more information TelephoneFeature Options Status Lights forStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Press Select to choose Set Contrast Scroll to User Configuration and press SelectDisplay Panel ContrastVCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Calls Password to your phoneLogging In to Your TelephoneThen Enter Password Making Internal Calls To dial an internal call Second Call On a callUsing Unique Extensions Same local network Using Site CodesPanel UsingTerminating Calls Telephone DisplayUsing the Telephone Display Panel Volume ControllingRinger, handset, or speaker Using the Hands Free Feature On Hold Putting a CallTransferring a Call to Another User’s Voice Mail While on a Call CallsMapped Button Method Serial Transfer Feature Code Method Muting CallsMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Forwarding and specify a destination number Feature CodeFeature Codes Methods Press the Features soft buttonFeature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Way calling Setting up aUsing the VCX User Interface Conference CallExtension Another Phone Voice Mail When you forward incoming calls to your voice mailboxSpeed Dialing Transferring a CallTo Another User’s Call WaitingSpeed Dialing Speed Dial menu Press 3 to access the Speed Dial menuPress Feature + 410 + Press the speed dial Access button you want to configureAccess button Feature + 601 +601*2 Condition that results in the system forwarding a call Where you want your call to be forwardedCall Forwarding You can use the TUI on your phone to specifyScroll to Call Forward No Answer Scroll to Call Forward BusyPress the Select button Scroll to Call Forward All Call ParkScroll to Call Park PagingCall Pickup Scroll to Pickup, Group Using One-Touch PickupInteraction With Scroll to Pickup, DirectedAgent is not logged Silent Monitor and Barge Standard Features Press Feature + Remote CallForward Associated into hunt groups Hunt GroupsHunt Groups Standard Features Hunt Group Behavior Scroll to Hunt Group Login Enabled To log in to a hunt group Select FeaturesHunt Group Interaction With Other Features Status Feature +Using the VCX User Interface Welcome My Extensions Calling Features Log Out Username field, type your web login nameWelcome Calling Features Up through the VCX User Interface Group FeaturesEnabling Call ForwardingUsing the VCX User Interface Configuring a Call Coverage Point Enabling Bridged ExtensionsThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Hands Free and Bridged Line CallsCall Park and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line CallsMessage Waiting Indication and Bridged Line Calls Call Pickup and Bridged Line CallsAttendant Console and Bridged Line Calls Hunt Groups and Bridged Line CallsLogging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Console Access ButtonsFeature Buttons VCX AttendantVCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Complement AttendantSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant This chapter covers these topics Telephone Installation MaintenanceConnectors ConnectingUnderside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Swapping OpeningAttendant Console Label Cover Moving YourCleaning Your TroubleshootingProblems Possible Problems Appendix a Telephone Installation and Maintenance Numbers IndexIndex 117