74CHAPTER 5: STANDARD FEATURES
You can be a member of, and logged in to, multiple hunt groups, which may be of different hunt group types.
As a hunt group member, you should also be aware of how hunt group calls work with other VCX phone features, such as call conferencing. See Hunt Group Interaction With Other Features.
Hunt Group Types The type of hunt group to which you belong determines how incoming calls are allocated to group members. Your administrator can configure a linear hunt group, a circular hunt group, and a calling group.
To illustrate the differences between hunt group types, assume the administrator has configured four members for each type: A, B, C, and D. Note that a member must be logged in to both the VCX system and the hunt group to receive a call.
■Linear Hunt Group — An incoming call always rings at the first member phone of the group, then, if the call is not answered, at the phone of the next member in the group list.
For example, if A, B, C, and D are all available, an incoming call will always ring first at member A’s extension. If A does not answer, the call is routed to member B’s extension, and so on until the last member of the group is reached. If no member is available, the call is routed to the call coverage point immediately. When the total timeout value configured for the group is reached or the last hunt group member fails to answer (whichever happens first), the call is routed to the call coverage point (see the discussion of timeout values and call coverage points later in this section).
■Circular Hunt Group — An incoming call rings at the member phone following the member to whom the last call was routed. If the call is not answered, the call rings at the phone of the next member in the group list.
For example, if A, B, C, and D are all available and member B received that last call, the next call will ring at member C’s extension. If C does not answer, the call is routed to member D’s extension, and so on until the total timeout value for the group is reached (see the discussion of timeout values later in this section).
■Calling Group — An incoming call simultaneously rings on all member phones that are logged in, even if a member is on another call.