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Feature Options

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The following list describes the Manager’s phone features. See Chapter 5, Standard Features for detailed information.

■Anonymous All— Controls whether your Caller ID (your name and extension) is shown on the Display Panel of the telephone receiving your call. See Controlling Caller ID.

■Anonymous Next — Restricts Called ID information from displaying only on the next call that you make.

■Call Forward All — Allows you to redirect incoming calls to another destination unconditionally. See Call Forwarding.

■Call Forward Busy — Allows you redirect incoming calls to another destination when your phone is busy. See Call Forwarding.

■Call Forward No Answer — Allows you redirect incoming calls to another destination when your phone rings but is not answered. See Call Forwarding.

■COS Override — Class of Service (COS) Override allows you to apply the features of your own 3Com telephone temporarily to another 3Com telephone on the same local network.

■Do Not Disturb (DND) — Forces incoming calls to go immediately to the call coverage point set by you or your administrator. See Activating Do Not Disturb.

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Contents VCX Manager’s Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Feature Codes Using the VCX User Interface Index About this Guide List conventions that are used throughout this guide Icons ConventionsDocumentation RelatedThese 3Com documents contain additional information about Convergence Application SuitePart Number 900-0326-01 Rev AD ExampleGetting Started Overview VCX TelephoneInitial Voice Mailbox SetupConfiguration OptionsAdditional Information Sources VCX V7000 MANAGER’S Telephone Buttons ControlsManager’s Telephone Telephone Buttons and Controls Handset Administrator for more information Access ButtonsTelephone Personal Speed Dial 1 See Speed DialingFeature Options Status Lights forStatus, as shown in Table Eatures Softtbutton Version Displays the current phone software version Display Panel Scroll to User Configuration and press SelectContrast Press Select to choose Set ContrastVCX V7000 MANAGER’S Telephone Model Basic Telephone Operation Logging In to Your Password to your phoneTelephone CallsThen Enter Password Making Internal Calls To dial an internal call Second Call On a callUsing Unique Extensions Same local network Using Site CodesTerminating Calls UsingTelephone Display PanelUsing the Telephone Display Panel Volume ControllingRinger, handset, or speaker Using the Hands Free Feature On Hold Putting a CallTransferring a Call to Another User’s Voice Mail While on a Call CallsMapped Button Method Serial Transfer Feature Code Method Muting CallsMute Ringer Ringer is now muted Activating Do Not Disturb Basic Telephone Operation Feature Codes Feature Codes Feature CodeMethods Press the Features soft button Forwarding and specify a destination numberFeature Codes See Activating Do Not Disturb See Silent Monitor and Barge Transfer See Controlling the Volume Feature Codes Standard Features Standard Features Using the Telephone User Interface Using the VCX User Interface Setting up aConference Call Way callingExtension Another Phone Voice Mail When you forward incoming calls to your voice mailboxTo Another User’s Transferring a CallCall Waiting Speed DialingSpeed Dialing Press Feature + 410 + Press 3 to access the Speed Dial menuPress the speed dial Access button you want to configure Speed Dial menuAccess button Feature + 601 +601*2 Call Forwarding Where you want your call to be forwardedYou can use the TUI on your phone to specify Condition that results in the system forwarding a callScroll to Call Forward No Answer Scroll to Call Forward BusyPress the Select button Scroll to Call Forward All Call ParkScroll to Call Park PagingCall Pickup Interaction With Using One-Touch PickupScroll to Pickup, Directed Scroll to Pickup, GroupAgent is not logged Silent Monitor and Barge Standard Features Press Feature + Remote CallForward Associated into hunt groups Hunt GroupsHunt Groups Standard Features Hunt Group Behavior Scroll to Hunt Group Login Enabled To log in to a hunt group Select FeaturesHunt Group Interaction With Other Features Status Feature +Using the VCX User Interface Welcome My Extensions Calling Features Log Out Username field, type your web login nameWelcome Calling Features Enabling Call Group FeaturesForwarding Up through the VCX User InterfaceUsing the VCX User Interface Configuring a Call Coverage Point Enabling Bridged ExtensionsThrough the VCX User Interface Enabling Bridged Extensions Using the VCX User Interface Do Not Disturb and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Hands Free and Bridged Line CallsCall Park and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line CallsAttendant Console and Bridged Line Calls Call Pickup and Bridged Line CallsHunt Groups and Bridged Line Calls Message Waiting Indication and Bridged Line CallsLogging Out Using the VCX User Interface VCX Attendant Consoles Model 3105 and Complement Attendant Feature Buttons Access ButtonsVCX Attendant ConsoleVCX Attendant Console VCX Attendant Consoles Model 3105 and Complement Attendant Button indicates its status. See Table Complement AttendantSoftware Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts 103 VCX Attendant Consoles Model 3105 and Complement Attendant This chapter covers these topics Telephone Installation MaintenanceConnectors ConnectingUnderside of the VCX 3102 Business Telephone Attaching Adjusting Articulating Support Bracket 109 Wall Mounting a 3102 Telephone Attendant Console Label Cover OpeningMoving Your SwappingCleaning Your TroubleshootingProblems Possible Problems Appendix a Telephone Installation and Maintenance Numbers IndexIndex 117