AT&T CL4939 user manual Troubleshooting

Appendix

Troubleshooting

The messages on the	•	If a caller leaves a very long message, part of it may
answering system are		be lost when the system disconnects the call after
incomplete.		three minutes.
	•	If the caller pauses for more than 7 seconds, the
		system stops recording and disconnects the call.
	•	If memory is full while recording a message, the
		answering system announces, “Memory is full“
		and then hangs up. You need to delete some old
		messages in order to make room for new messages.
	•	If the caller enters your priority code, the answering
		system stops recording and announces, “Please wait
		a moment.“ (See Priority call on page 49.)
	•	If the caller’s voice is very soft, the system may stop
		recording and disconnect the call.
The messages are	•	Slide the VOL switch to increase the speaker
very difficult to hear.		volume.
The answering	•	Make sure you are using the correct remote access
system does not		code (see Feature summary on page 15).
respond to remote	•	Make sure you are calling from a touch-tone
commands.
		telephone (away from home). When dialing a
		number, you should hear tones. If you hear clicks,
		then it is not a touch-tone telephone and cannot
		activate the answering system.
	•	The answering system might not detect the remote
		access code when your announcement is playing.
		Wait until the announcement is over before entering
		the code.
	•	There might be interference on the telephone line you
		are using. Press the dial pad keys firmly when dialing.

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