Avaya 9640G Unparking a call, Picking up a call from your pickup group, Tracing a malicious call

Page 28

Unparking a call

1.During an active call, scroll right from the Phone screen to access the Features menu.

2.If necessary, scroll down to Call Park and press OK or just press the corresponding line button.

3.At the other telephone, press the Call Park line/feature button to unpark the call.

Unparking a call

Use the Call Unpark feature to release a call from the extension at which it was parked, when the extension is part of a coverage or hunt group.

1.Scroll right from the Phone screen to access the Features menu.

2.If necessary, scroll down to Call Unpark and press OK or just press the corresponding line button.

3.Enter the original extension from which the call was parked.

4.Press Enter or OK to release (unpark) the call.

Picking up a call from your pickup group

When your administrator has set up your phone as part of a "pickup group" use the Call Pickup feature to answer any other phone in the group.

1.Scroll right from the Phone screen to access the Features menu.

2.If necessary, scroll down to Call Pickup and press OK or just press the corresponding line button.

3.Answer the call as you normally would.

Tracing a malicious call

Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a controller to begin call tracing and provide information for reporting this call. This feature is available only if your administrator has set up the phone system to trace and track malicious calls and there is an attendant or controlling user to oversee the trace.

1.During an active call, scroll right from the Phone screen to access the Features menu.

2.If necessary, scroll down to MCT and press OK or just press the corresponding line button to start the trace. .

3.An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates MCT,

Recording a call

Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail system. This feature is available only if your administrator has set up the feature on your telephone.

28 Avaya one-X™ Deskphone SIP for 9640/9640G IP Telephone User Guide

Image 28
Contents Issue 1 December Contents Introduction to the 9640/9640G SIP IP Telephone Forwarding Calls About Logging In to and Out of Your Telephone Warranty Copyright Documentation disclaimerLink disclaimer Avaya supportPage Introduction to the 9640/9640G SIP IP Telephone 9640G SIP IP Telephone Button/Feature DescriptionsOverview Scrolling and Navigation Scrolling and NavigationAbout Icons Icons in the Telephone DisplayAvaya Menu Options & SettingsTelephone Stand Setting the Phone Screen on ringing Setting the Phone Screen on callingPress Avaya Menu Configuring call timers Setting redial optionsConfiguring visual alerts Setting the audio pathSetting dialing options Personalizing button labelsAdjusting the brightness of the display Turning error tones on or offTurning button click sounds on and off Changing the ring patternChanging the skin Changing the background logoIntegrating other applications Setting the time format Setting up speed dialingTurning automatic gain control on or off Changing the languageSetting up favorites Answering a CallSending an incoming call directly to voicemail Ignoring an incoming callMaking a Call Making an emergency callMuting a Call Putting a Call on Hold Transferring a CallForwarding Calls Send all CallsConference Calls Bridged CallsContacts Answering a call on a bridged lineJoining a call on a bridged line Making an outgoing call on a bridged lineViewing Contacts details Adding a new contactEditing a contact Press ContactsCall Log Features menu Getting Your Messages Turning off call logging Logging into your voicemailAccessing the Features menu Setting up automatic call backMonitoring other extensions at a glance Assigning labels to pre-assigned Autodial numbersCall Forwarding when your line is busy or you dont answer Blocking your extension from displaying during callsDisplaying your extension on outgoing calls Parking a callUnparking a call Picking up a call from your pickup groupTracing a malicious call Recording a callInterrupting a call with a whisper Making a priority callExtending a call to your cell phone EC500 Navigating Web pages BrowserAbout Web Browser Icons & Labels Logging in to your telephone extension About Logging In to and Out of Your TelephoneWeb Browser Softkey Icons & Labels Logging out of your telephone extension Index Call LogFeatures Speed Dialing