Avaya 9640G manual Putting a Call on Hold, Transferring a Call, Forwarding Calls, Send all Calls

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Send all Calls

Putting a Call on Hold

1.Press Phone to view the main Phone screen, if necessary.

2.If you are not active on the line you want to put on hold, select that line.

3.Press Hold.

Note:

A hold timer may display when you put a call on hold. For more information, see Configuring call timers.

4.Press Resume to retrieve the call.

Transferring a Call

1.From the Phone screen, select the line you want to transfer.

2.Press Transfer or OK.

3.Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list.

4.Press Complete or OK to transfer the call.

Forwarding Calls

You can forward your incoming calls to another number or to voicemail. If call forwarding

is turned on, a Forwarding icon appears on the top line of your display screen. You can choose from a number of forwarding features, including Send All Calls and Call Forward. The forwarding features available on your phone depend on the options your system administrator has set. For more information about the options available to you, contact your system administrator.

Send all Calls

When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage number, typically your voicemail. Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator. If the SAC feature is administered on your phone, a SendAll softkey appears on the Phone screen. Pressing SendAll turns Send All Calls on. If it is already on, pressing SendAll turns it off. You can also turn Send All Calls on or off by using the telephone Features list.

1.Select SendAllCalls.

2.Press Select or OK to turn Send All Calls on or off.

Call Forwarding

Several forwarding features may be available so you can set a number to which your calls will be forwarded, or turn off call forwarding if it is already on. If available, your call forwarding features are listed on a Forwarding features menu.

1.Press Forward to access the main Forwarding menu.

2.Select Call Fwd.

3.Enter the number to which you want to forward your calls.

Note:

After you enter the forwarding number, you hear a confirmation tone.

20 Avaya one-X™ Deskphone SIP for 9640/9640G IP Telephone User Guide

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Contents Issue 1 December Contents Introduction to the 9640/9640G SIP IP Telephone Forwarding Calls About Logging In to and Out of Your Telephone Warranty Copyright Documentation disclaimerLink disclaimer Avaya supportPage Overview 9640G SIP IP Telephone Button/Feature DescriptionsIntroduction to the 9640/9640G SIP IP Telephone Scrolling and Navigation Scrolling and NavigationAbout Icons Icons in the Telephone DisplayTelephone Stand Options & SettingsAvaya Menu Press Avaya Menu Setting the Phone Screen on callingSetting the Phone Screen on ringing Configuring call timers Setting redial optionsConfiguring visual alerts Setting the audio pathSetting dialing options Personalizing button labelsAdjusting the brightness of the display Turning error tones on or offTurning button click sounds on and off Changing the ring patternIntegrating other applications Changing the background logoChanging the skin Setting the time format Setting up speed dialingTurning automatic gain control on or off Changing the languageSetting up favorites Answering a CallSending an incoming call directly to voicemail Ignoring an incoming callMaking a Call Making an emergency callMuting a Call Putting a Call on Hold Transferring a CallForwarding Calls Send all CallsConference Calls Bridged CallsContacts Answering a call on a bridged lineJoining a call on a bridged line Making an outgoing call on a bridged lineViewing Contacts details Adding a new contactEditing a contact Press ContactsCall Log Features menu Getting Your MessagesTurning off call logging Logging into your voicemailAccessing the Features menu Setting up automatic call backMonitoring other extensions at a glance Assigning labels to pre-assigned Autodial numbersCall Forwarding when your line is busy or you dont answer Blocking your extension from displaying during callsDisplaying your extension on outgoing calls Parking a callUnparking a call Picking up a call from your pickup groupTracing a malicious call Recording a callExtending a call to your cell phone EC500 Making a priority callInterrupting a call with a whisper About Web Browser Icons & Labels BrowserNavigating Web pages Web Browser Softkey Icons & Labels About Logging In to and Out of Your TelephoneLogging in to your telephone extension Logging out of your telephone extension Index Call LogFeatures Speed Dialing