Avaya 10U100 Putting a Call on Hold, To Retrieve a Call from System Hold, Transferring a Call

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appendix E N G L I S H

b a s i c c a l l h a n d l i n g

Putting a Call on Hold

To put a call on System Hold:

• Press the flash button on the Remote Unit once.

You hear intercom dial tone. The call is on hold. Do not hang up the Remote Unit while the call is on hold. If you do hang up the Remote Unit, the phone will ring. Answering the ring will reconnect you to the held call.

To Retrieve a Call from System Hold

•	Hang up the Remote Unit in the cradle, or press the	talk	button.
The call "rings back".
•	Lift the Remote Unit from the cradle, or press the	talk	button.
You are reconnected to the held call.

Transferring a Call

To transfer a call with an announcement:

• While active on the call, press the flash button down once. You hear intercom dial tone. The call is put on hold.

•Dial the 2-digit number of the extension to which you want the call transferred.

•When someone answers, announce the call. If the call is accepted, hang up. If no

one answers, press the flash button and you are reconnected to the caller. Or,

hand up, and the call will ring back. (If the person who refused the transfer does not hang up, press the flash button again and you will be reconnected with the call.)

To transfer a call with no announcement:

• While active on the call, press the flash button down once.

•Dial the 2-digit number of the extension to which you want the call transferred.

•When you hear ringing, hand up the Remote Unit in the cradle, or press the

talk button.

If no one answers, the call will ring back (if Transfer Return is active).

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Contents E r’s E r’s P O R TA N T S a F E T Y S T R U C T I O N S Battery Safety Model 10U100 Base Front Selecting a Location Connecting the Telephone BaseGeneral T u pConnect the Telephone Line Cord Setting up the 10U100Analog or Partner Telephone Application Avaya Analog Telephone ApplicationsCheck for Dial Tone Set the Dial Mode SwitchConnect the Line Cord Charge the Handset Batteries Before UseTips on Using your 10U100 with the Avaya Partner System Never install telephone wiring during a lightning stormDistance from other No. of 10U100’s Assembly UnitMinimum distance From TransTalk CarrierPreparing the Remote for use Charge the Remote Pulse/Tone SwitchA l l MakeReceive Redial SpecialT t o n s MuteFlash MEM MemoryMEM To Store Numbers MEM To Change Stored Numbers MEM To Dial Stored NumbersMEM To Dial Stored Number During a Call Function Volume ControlAudio Audio visualO m p t s VisualO o t i n g TroubleIs off My remoteStopped working Caller cannotHelp Desk MaintenanceBattery Information on supplies and accessoriesNeck Strap Appendix Answering a Call S i c c a l l h a n d l i n gMaking an Outside Call Making an Intercom CallPutting a Call on Hold To Retrieve a Call from System HoldTransferring a Call Making a Conference Call To add an outside party, dialSpeed Dialing A l code f e a t u r e s Dial Code Features How to Use ItUsing a Combination Extension Industry Canada Notice WarrantyHow to obtain warranty repairs F o r m a t i o nService Requirements FCC Requirements PartHearing Aid Compatibility Information P O R TA N T E S C O N S I G N E S S É C U R I T É N S E R V E R C E S I N S T R U C T I O N S Casque Sans Fil 10U100 Base Devant Branchement de la Base du Téléphone Choix d’un EmplacementN é r a l e Pour CommencerBranchement du Cordon Téléphonique Applications Téléphoniques Analogiques Ou PartnerApplications Téléphoniques Analogiques Avaya Mise en Place du 10U100Vérifier la Présence de la Tonalité Régler le Commutateur de Mode de CompositionBrancher le Cordon d’Alimentation Charger les Batteries du Combiné Avant De l’UtiliserN é r a l e ’un autre élément Distance minimaleDe l’ensemble Nombre de 10U100 TransTalk CarrierPréparation du Télé-Élément Pour Emploi Commutateur Impulsion/Digital Chargement du Télé-ÉlémentPour placer A p p e l Pour recevoirE c i a u BoutonsMEM Pour Composer un Numéro Enregistré Pendant un Appel MEM Pour Enregistrer des NumérosMEM Pour Modifier un Numéro Enregistré MEM Pour Composer un Numéro EnregistréFonction d’Appel de Localisation Commande de VolumeVisuel MessagesPas de Tonalité Le Télé-ÉlémentNe sonne pas Je n’entendsLe Demandeur Mon TéléÉlément ne Marche PlusBureau d’Assistance EntretienCordon pour le cou Informations sur les Rechanges et AccessoiresA c c e s s o i r e s BatterieAnnexe Fonctions du Casque Sans Fil Extensions de Programmation pour le Casque Sans Fil 10U100Pour Répondre à un Appel Gestion élémentaire des appelsPour placer un appel extérieur Pour placer un appel sur interphonePour placer un appel en attente Pour récupérer un appel en attente SystèmePour Transférer un Appel Composition Rapide de Numéros Pour Établir un Appel en AudioconférenceUtilisation des Fonctions de Codes de Composition Fonction Comment l’utiliser+ 2 chiffres du poste Utilisation d’un Poste en Combinaison Pour Obtenir du Service sous ou hors Garantie InformationsR l a g a r a n t i e Informations 60653-01 10U100 UserGuider2 5/11/01 1212 AM A R D E E S TA S I N S T R U C C I O N E S Auricular Sin Cable Modelo 10U100 Base Frente Modo de Comenzar ModoA r m a r g e n e r a l Modo de Seleccionar una UbicacionConecte el Cable de la Línea de Teléfono Aplicaciones del teléfono análogo o PartnerAplicaciones del teléfono análogo Avaya Instalación del 10U100Conecte el Cable Eléctrico Modo de Colocar el Interruptor en la Modalidad para MarcarCargue las del Auricular Antes De Utilizarlo Verifique el Tono para Marcar PrecauciónDesde otra Unidad Distancia MínimaDesde la Unidad del Nº de 10U100’s Aparato del TransTalkModo de Preparar el Romoto para Poder Utilizarlo Interruptor de Pulso/Tono Cargue el RemotoH a c e r u n a l l a m a d a R e c i b i r u n a l l a m a d a Boton para Volver a Marcar BotonesP e c i a l e s SilenciadorMEM Memoria MEM Para Almacenar NumerosMEM Para Cambiar Numeros Almacenados MEM Para Marcar un Numero Almacenado Durante una Llamada MEM Para Marcar Numeros AlmacenadosFuncion de Localizacion Control del VolumenD i o v i s u a l e s SugerenciasP ro b l e m a s ResoluciónP r o b l e m a s Escritorio de Asistencia MaintenimientoCorrea para el cuello EquuiposC c e s o r i o s BateríaApéndice Modo de Contestar una Llamada Manejo básico de la llamadaModo de Hacer una Llamada Exterior Modo de Hacer una Llamada con el IntercomunicadorModo de Transferir una Llamada Modo de Poner a Esperar una LlamadaMarcado Rápido Modo de Hacer una Llamada en ConferenciaCaracterística Modo de Utilizarla Modo de Utilizar los Rasgos del Código para MarcarModo de Utilizar una Extensión Combinada Información E r c a d e l a F C C Requisitos para el Servicio E r c a d e l a F C C60653-01 10U100 Coverr1 5/11/01 1218 AM