AT&T 1070 manual Dialing

Troubleshooting

The messages on the	•	If HEADSET is selected in the AUTOMATIC
system are very difficult		MODE menu and a headset is connected on the
to hear (1080 only).		telephone, you need to use the headset to hear
		messages (page 39).
	•	Press [ VOLUME] on the telephone base to
		increase the volume.
The answering system	•	Make sure you are using the correct remote access
does not respond		code (see the REMOTE CODE section on page 59
to remote access		of this manual).
commands.	•	Make sure you are calling from a touch-tone
		telephone (away from home or office). When
		dialing a number, you should hear tones. If you
		hear clicks, then it is not a touch-tone telephone
		and cannot activate the answering system.
	• The answering system may not detect the remote
		access code when your announcement is playing.
		Wait until the announcement is over before
		entering the code.
	• There may be interference on the telephone line
		you are using. Press the dial pad keys firmly when
		dialing.
The auto attendant does	•	Make sure that there is an auto attendant
not answer after the		telephone. (See the AUTO ATT SETUP section on
correct number of rings		page 46 of this manual.)
(1080 only).	•	Make sure the answering system answer delay
		time (see the ANSWER DELAY section on page 58
		of this manual) of all 1080 telephones in the same

system are longer than the auto attendant answer delay time (see the AUTO ATT DELAY section on page 49 of this manual).

• If you subscribe to the Centrex service provided by your local telephone company, make sure the CSL DELAY RING time (see the CSL DELAY RING section on page 75 of this manual) is longer than the AUTO ATT DELAY (see the AUTO ATT DELAY section on page 49 of this manual) and ANSWER DELAY time (see the ANSWER DELAY section on page 58 of this manual) on all system telephones.

• Only the calls from the public lines (shared lines of all system phones) can be answered by the auto attendant system (see the Auto attendant operation section on the 1080 user’s manual).

• If all auto-attendant extensions are being used, the system cannot answer incoming calls.

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