AT&T 1070 manual Troubleshooting

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Troubleshooting

The auto attendant announcement is not correct (1080 only).

•Make sure the day/night announcements are set up and recorded.

•Make sure that the DAY and NIGHT times that you entered are appropriate. (See the DAY/NIGHT TIME section on page 50 of this manual.)

The auto attendant does not respond when callers dial an extension (1080 only).

•Make sure directory announcement is recorded correctly to suit your company’s needs (see the Directory announcement section on page 70).

•Make sure the caller is calling from a touch-tone telephone. If the caller hears clicks rather than tones, the commands will not be recognized.

•The auto attendant may not detect the callers' commands when the announcement plays. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line callers are using. Press the dial pad keys firmly when dialing.

Some messages for spe- cific extensions were not recorded.

•Check the central (general) mailbox(es) for the messages.

•Check Line Group setting (see page 43 for direc- tions).

Callers complain that their calls get lost after they dial an extension number.

•Make sure that the line group settings are correct (see page 43 for directions).

My phone beeps for no reason.

•If someone is trying to assign your phone’s extension number to another phone, your phone sounds a warning beep, and displays IS ALREADY USED.

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Contents Installation guide Congratulations Line small business system Stop Table of contents Set ring delay duration To set up a small business system Planning your systemSelect Private Line in the Line Group Line Group section on Planning your system System planner Parts checklist 1040/1070/1080 Tool needed optionalImportant information for DSL users Important information for DSL users Important information for DSL users Professionally installed splitter for DSL lines Table/desktop installation 800 222-3111. In Canada, call 1 866Two 2-line wall jacks Table/desktop installation Table/desktop installation Wall mounting Line 3 + Line Directory card Optional headset purchased separately Feature menu Rapid scrollONE Touch Phone SettingsDelay Ring PreferenceDATE, Hour TIME/DATEYEAR, Month MINUTE, AM/PMAuto ATT Setup Covm ResetReset ALL Auto ATT DelayDtad Setup Auto SetupCustom Setup Answer DelayRemote Code FWD Delay TimeToll Saver Message LengthConsole CSL Delay RingCentrex LanguageDtad feature menu 1080 only Play ALL Msgs Private MsgsPlay NEW Msgs Remove ALLOgms Share OgmsDownload Record TimeMenu operation Phone settings LanguageOne touch PreferenceProgram From previous Extension number Ringer on/off L1 RINGER, L2 RINGER, L3 Ringer or L4 RingerRinger type Delay ring Auto-MUTE Tone/pulse Hold reminderTime/date Time/date Prime Line Automatic modeSpecial options HeadsetScroll rate Very FastLCD contrast Covm ON/OFF, 1080 and 1070 only ON/OFFArea CODES, 1080 and 1070 only Line group Line group example Telephone Lines in SystemReset all Auto ATT Setup 1080 only Every 1080 = AA No 1080 = AAPer 1080 = AA Auto ATT delay Press Enter Reset Auto ATT, 1080 only SYS EXT mailbox 1080 only About system extension mailboxesSystem Extensions Auto setup Custom setupUnassign Mboxes Remove ext msgs To delete all messages of all SYS EXT phones Dtad setup 1080 only Answer statusAnswer delay Toll saverRemote code Message length Message alert Call screening Dtad interceptDtad Feature Private Msgs Here is the menu structure for the Dtad Feature menu Auto attendant outgoing daytime announcement Outgoing announcements for auto attendantAutomatic Mode To record the daytime announcementTo play the daytime announcement To delete the daytime announcementTo record the nighttime announcement EnterTo play the nighttime announcement To delete the nighttime announcementDtad Feature Menu 1080 only To record the directory announcementTo play the directory announcement To delete the directory announcementShare system announcements Download system announcements Downloading Please WaitCentrex ConsoleCSL delay ring Language Centrex operation Console operationSet ring delay duration Using a fax switch About a fax machineAdding a fax machine Technical specification Glossary Glossary Glossary Optional spare battery purchased separately Polarity label Troubleshooting Appears to be dead on Or SpeakerIs no dial tone on this Troubleshooting Troubleshooting Fail Troubleshooting Troubleshooting Answer Delay time see the Answer Troubleshooting Dialing Troubleshooting Index