AT&T 1070 manual Troubleshooting

Page 95

Troubleshooting

• All extensions must have the same outside telephone line connected to Line 1.

• Make sure the telephone line cord connected to line jack L1/L2 was provided with the telephone.

• Check to make sure that each telephone set has

	a unique extension number. If the sets receive
	AC power at the same time, either at initial
	installation or after a power failure, the
	extension numbers may be the same. Refer
	to the EXTENSION NUMBER section on page 32.
	• Make sure that the LINE GROUP assignment is
	correct. See page 43.

LOW BATT appears on	• No spare battery is installed or the spare battery
screen.	needs to be replaced.
	• Remove and re-install the battery.

The telephone does not ring when there is an incoming call.

•Make sure the ringer is on (page 33).

•Make sure the telephone line cord(s) and the power adapter are plugged in properly (See pages 11-15).

•There may be too many extension telephones on the telephone line to allow all of them to ring simultaneously. Try unplugging one phone at a time until the phones start ringing.

•Test a working telephone at the same telephone jack. If another telephone has the same problem, the problem is in the telephone jack. Contact your local telephone company (charges may apply).

•The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

•Make sure the Do Not Disturb feature is not activated (see the DO NOT DISTURB section on the user’s manual).

•Make sure the ringer delay time (page 34) is not longer than the answer delay time of the answer- ing system (see the ANSWER DELAY section on page 58). This would cause the answering system to answer the call before the phone rings.

•If you are on a call, a beep alerts you of incoming calls on the other lines.

•Make sure that the LINE GROUP assignment is correct. See page 43.

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Contents Installation guide Congratulations Line small business system Stop Table of contents Set ring delay duration Planning your system To set up a small business systemSelect Private Line in the Line Group Line Group section on Planning your system System planner Tool needed optional Parts checklist 1040/1070/1080Important information for DSL users Important information for DSL users Important information for DSL users Professionally installed splitter for DSL lines 800 222-3111. In Canada, call 1 866 Table/desktop installationTwo 2-line wall jacks Table/desktop installation Table/desktop installation Wall mounting Line 3 + Line Directory card Optional headset purchased separately Rapid scroll Feature menuPreference Phone SettingsDelay Ring ONE TouchMINUTE, AM/PM TIME/DATEYEAR, Month DATE, HourAuto ATT Delay Covm ResetReset ALL Auto ATT SetupAnswer Delay Auto SetupCustom Setup Dtad SetupMessage Length FWD Delay TimeToll Saver Remote CodeLanguage CSL Delay RingCentrex ConsoleDtad feature menu 1080 only Remove ALL Private MsgsPlay NEW Msgs Play ALL MsgsRecord Time Share OgmsDownload OgmsMenu operation Language Phone settingsProgram One touchPreference From previous Extension number Ringer type Ringer on/offL1 RINGER, L2 RINGER, L3 Ringer or L4 Ringer Delay ring Auto-MUTE Hold reminder Tone/pulseTime/date Time/date Headset Automatic modeSpecial options Prime LineLCD contrast Scroll rateVery Fast ON/OFF Covm ON/OFF, 1080 and 1070 onlyArea CODES, 1080 and 1070 only Line group Telephone Lines in System Line group exampleReset all Auto ATT Setup 1080 only No 1080 = AA Every 1080 = AAPer 1080 = AA Auto ATT delay Press Enter Reset Auto ATT, 1080 only System Extensions SYS EXT mailbox 1080 onlyAbout system extension mailboxes Custom setup Auto setupUnassign Mboxes Remove ext msgs To delete all messages of all SYS EXT phones Answer status Dtad setup 1080 onlyToll saver Answer delayRemote code Message length Message alert Dtad intercept Call screeningDtad Feature Private Msgs Here is the menu structure for the Dtad Feature menu Outgoing announcements for auto attendant Auto attendant outgoing daytime announcementTo record the daytime announcement Automatic ModeTo delete the daytime announcement To play the daytime announcementEnter To record the nighttime announcementTo delete the nighttime announcement To play the nighttime announcementTo record the directory announcement Dtad Feature Menu 1080 onlyTo delete the directory announcement To play the directory announcementShare system announcements Downloading Please Wait Download system announcementsConsole CentrexCSL delay ring Language Console operation Centrex operationSet ring delay duration Adding a fax machine Using a fax switchAbout a fax machine Technical specification Glossary Glossary Glossary Optional spare battery purchased separately Polarity label Troubleshooting Is no dial tone on this Appears to be dead onOr Speaker Troubleshooting Troubleshooting Fail Troubleshooting Troubleshooting Answer Delay time see the Answer Troubleshooting Dialing Troubleshooting Index