Troubleshooting
My caller ID features are not working properly (1070 and 1080 only).
•Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your telephone.
•The caller may not be calling from an area that supports caller ID.
•Both you and the caller’s telephone companies must use equipment that are compatible with caller ID service.
•Make sure the area codes are set correctly on the telephone (page 42).
•Reset the phone. See Common cure for electronic equipment on the next page.
COVM line indicator re- mains on (1070 and 1080 only).
•Make sure you have reviewed all messages on that line.
•You may have received a false signal from the central office. To clear, see COVM reset section on the 1080 or 1070 user’s manual.
The system does not receive caller ID or the system does not display caller ID during call waiting (1070 and 1080 only).
•Make sure you subscribe to caller ID with call waiting features services provided by the local telephone company.
•The caller may not be calling from an area that supports caller ID.
•Both you and the caller’s telephone companies must use equipment that are compatible with caller ID service.
•If your phone is currently in use and a new call comes in, you must press the [
] to see the new call. This procedure allows you to see call waiting caller ID and caller ID from other lines on the phone.
•Make sure the telephone line cords were provided with the telephone.
•If you subscribe to DSL service you need to have a DSL splitter installed. See Important information for DSL users section on page 6 in this manual.
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