Aastra Telecom 6753i R manual Response Point Assistant, Starting Assistant

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Response Point Assistant

The Microsoft Response Point Assistant software is installed on both the system administrator’s computer and each phone user’s computer. When you check the boxes to install Administrator and all other Response Point components on page 14, Assistant is also installed on your computer. This allows you to access your own personal phone account as a phone user.

You, as system administrator, must add phones to the system and assign extension numbers before anyone can log on to the Assistant software. For more information see System Installation on page 11 and Adding Users on page 19.

Note: If you do not have the Assistant software installed on your computer, see the

AastraLink IP Phone Users Guide for installation instructions.

Starting Assistant

Once you have installed the Assistant software on your computer you are ready to personalize your phone settings.

To start the Assistant software and set your phone preferences, do the following.

1.Select Start > Programs > Microsoft Response Point Assistant. The Log On screen opens.

2.Enter the extension number you assigned yourself as system administrator, and select your base unit.

3.Enter the default password 9999, and click Log On.

Note: The Assistant password is also used for voicemail. If you change the password for one, both will change.

4.Assistant opens to display a phone directory. You will see your name already in the directory, as entered in Microsoft Response Point Administrator by the system administrator.

Response Point Assistant

AastraLink RP System Administrator Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution About This Guide IntroductionIntroduction Voice Recognition Summary of System FeaturesSystem Overview Auto-Discovery Microsoft Response Point AdministratorMicrosoft Response Point Assistant System Deployment RequirementsGateway System InstallationBase Unit RP Phones Aastra 6757i CT RP Phone Installing Administrator Response Point AdministratorStarting Administrator Connect to Base Unit dialog opens Starting Assistant Response Point AssistantResponse Point Assistant Adding Users Using AdministratorRecording User Names Using Computer-Generated SpeechRecording Audio from a Phone Using a Prerecorded Sound File Click OK to return to the Specify Spoken Name dialog Editing UsersRemoving Users Adding Phones Administrator-Select dialog opens SIP Adding Multiple Line PhonesWho will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP For Model 6753i RP Editing a PhoneRemoving a Phone Using Administrator Adding Gateways Analog Phone Services Voice ServicesVoice Services Adding VoIP Phone Services Removing Voice Services Editing Voice ServicesVoice Services Setting the Date and Time Advanced Administrator OptionsInternet connection with an Internet service provider Configuring the Email ServerTasks pane, under Properties, click Configure E-Mail Server Setting Parked Call MusicUsing an external music source for Parked Call Music Using the default built-in Parked Call Music audio fileUsing the Automated Receptionist Setting Voicemail OptionsChoosing the Automated Receptionist Greeting and Prompt Using Advanced Automated Receptionist FeaturesConfiguring the Automated Receptionist Configuring Bypass Receptionist Using the Receptionist Plan Using a Receptionist or OperatorTasks pane, click Choose How to Answer Calls Using an OperatorSimultaneous Ringing/Ringing Groups Setting up a Job-Role UserAssigning Incoming Calls to the Job-Role User Call HistoryAssigning a Job-Role User to a Phone Base Unit Storage Limits Voicemail StorageSaving Call History list Viewing Storage Space Base Unit Storage FAQsBacking up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Using Administrator Setting Options via the Aastra Web UIUsing the Phone Interface Finding Your Phone’s IP AddressUsing the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Base Unit and Software Upgrades Upgrading the AastraLink RP SolutionUpgrade Process Version ControlUpgrade All Device Firmware Using Administrator Phone and Gateway UpgradesUpgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Resetting with the Aastra WebUI Resetting Your AastraLink RP SolutionFactory Defaulting Aastra RP Phones John Burns 103 Sat Jun 8 255p Microsoft Utilities Resetting with the Phone UIResetting the AastraLink RP 500 Base Unit Password Erasing All Private Information on the Base Unit Extracting Diagnostic Information from the Base UnitGeneral Troubleshooting Troubleshooting SolutionsWhat should I do if I see this message in the event log? Auto-Discovery TroubleshootingWhy isnt the AastraLink RP 500 Base Unit responding? Page Warranty Repair Services Limited WarrantyAfter Warranty Service ExclusionsPage Index AastraLink RP System Administrator Guide Index Index