Aastra Telecom 6753i R manual Microsoft Utilities, Resetting with the Phone UI

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Resetting with the Phone UI

To reset your phone from the phone user interface, do the following.

1. Press the Services key and select "Options List" from the menu for model 6751i

RP, or press the key for models 6753i RP and 6757i CT RP.

2.Select Admin Menu and press the 4 key.

3.Enter the Administrator password (22222 is the default Administrator password) and press the 4 key.

4.Select Factory Default and press the 4 key.

5.Press # to confirm and reset the phone to the factory default settings.

Microsoft Utilities

Response Point has three utilities to help you perform the following tasks:

•Resetting the password of the base unit.

•Extracting diagnostic information from the base unit, which a product support technician may need in order to diagnose performance problems.

•Erasing all private information on the base unit, including configuration files, logs, and voice messages.

Each of these utilities is a separate executable file (an.exe file). To use a particular utility, copy the executable file onto an empty USB flash drive (also called a "USB drive"). When you insert the drive into the USB slot on the base unit, the base unit will automatically execute the utility.

You should use a USB drive with an activity light that indicates when the drive is being accessed, so that you can monitor the progress of long-running utilities. Also, make sure that you unlock your USB drive before using it, if the device supports this functionality.

Note: Do not put more than one utility at a time onto the USB drive. If there are multiple utilities on the USB drive, the base unit will not execute any of them.

Resetting the AastraLink RP 500 Base Unit Password

Use the "ResponsePointPasswordReset.exe" file to reset the base unit password to its default value, which is "admin". This is useful if the phone system administrator forgets the password or if someone who should not have access to the phone system discovers the password and changes it.

To reset the base unit password do the following:

1.Copy the "ResponsePointPasswordReset.exe" file from the Response Point DVD/ CD onto an empty USB drive.

2.Plug the USB drive into the base unit. The password will be reset immediately.

3.To verify that the password has been reset, start the Administrator program, and connect to the base unit using the default password "admin".

4.If you are unable to connect, plug the USB drive into your computer, and open the file named "ResponsePointPasswordReset.txt". Follow the instructions described in the file, and repeat this procedure, starting with step 1.

Resetting Your AastraLink RP Solution

AastraLink RP System Administrator Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution About This Guide IntroductionIntroduction System Overview Summary of System FeaturesVoice Recognition System Deployment Requirements Microsoft Response Point AdministratorAuto-Discovery Microsoft Response Point AssistantBase Unit System InstallationGateway RP Phones Aastra 6757i CT RP Phone Installing Administrator Response Point AdministratorStarting Administrator Connect to Base Unit dialog opens Starting Assistant Response Point AssistantResponse Point Assistant Adding Users Using AdministratorRecording User Names Using Computer-Generated SpeechRecording Audio from a Phone Using a Prerecorded Sound File Click OK to return to the Specify Spoken Name dialog Editing UsersRemoving Users Adding Phones Administrator-Select dialog opens SIP Adding Multiple Line PhonesWho will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP For Model 6753i RP Editing a PhoneRemoving a Phone Using Administrator Adding Gateways Analog Phone Services Voice ServicesVoice Services Adding VoIP Phone Services Removing Voice Services Editing Voice ServicesVoice Services Setting the Date and Time Advanced Administrator OptionsInternet connection with an Internet service provider Configuring the Email ServerTasks pane, under Properties, click Configure E-Mail Server Setting Parked Call MusicUsing an external music source for Parked Call Music Using the default built-in Parked Call Music audio fileUsing the Automated Receptionist Setting Voicemail OptionsConfiguring the Automated Receptionist Using Advanced Automated Receptionist FeaturesChoosing the Automated Receptionist Greeting and Prompt Configuring Bypass Receptionist Using the Receptionist Plan Using a Receptionist or OperatorTasks pane, click Choose How to Answer Calls Using an OperatorSimultaneous Ringing/Ringing Groups Setting up a Job-Role UserAssigning a Job-Role User to a Phone Call HistoryAssigning Incoming Calls to the Job-Role User Saving Call History list Voicemail StorageBase Unit Storage Limits Viewing Storage Space Base Unit Storage FAQsBacking up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Finding Your Phone’s IP Address Setting Options via the Aastra Web UIUsing Administrator Using the Phone InterfaceUsing the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Version Control Upgrading the AastraLink RP SolutionBase Unit and Software Upgrades Upgrade ProcessUpgrade All Device Firmware Using Administrator Phone and Gateway UpgradesUpgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Factory Defaulting Aastra RP Phones Resetting Your AastraLink RP SolutionResetting with the Aastra WebUI John Burns 103 Sat Jun 8 255p Resetting the AastraLink RP 500 Base Unit Password Resetting with the Phone UIMicrosoft Utilities Erasing All Private Information on the Base Unit Extracting Diagnostic Information from the Base UnitGeneral Troubleshooting Troubleshooting SolutionsWhat should I do if I see this message in the event log? Auto-Discovery TroubleshootingWhy isnt the AastraLink RP 500 Base Unit responding? Page Exclusions Limited WarrantyWarranty Repair Services After Warranty ServicePage Index AastraLink RP System Administrator Guide Index Index
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