Aastra Telecom 6753i R manual Setting Voicemail Options, Using the Automated Receptionist

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Setting Voicemail Options

You can specify a number of settings to control how employees initially receive voicemail messages, including whether they'll listen to messages on their phones or receive them as attachments to email (or both), as well as how callers will be greeted.

To change voicemail settings using Administrator, do the following.

1.Click the Phone System button.

2.In the Tasks pane, under Users, click Add User or Edit User, as appropriate.

3.Click the Voicemail tab and select the options that you want to change.

4.Click OK in the User Properties dialog box.

Note: Voicemail settings can also be changed by users through the Assistant software.

Using the Automated Receptionist

Incoming calls may be routed directly to one or more phones, or answered by the Automated Receptionist.

The Automated Receptionist Plan is useful if you want an automated voice, called the Automated Receptionist, to answer calls and transfer them accordingly. Occasionally, a caller may want to speak to a person instead of the automated voice, or the Automated Receptionist may not be able to recognize what a caller is saying. It is good idea to specify a user as the operator charged with handling these situations.

To specify an Automated Receptionist Plan using Administrator, do the following.

1.Click the Call Routing button.

2.In the Tasks pane, click Choose How to Answer Calls.

3.Click the Automated Receptionist Plan.

Advanced Administrator Options

AastraLink RP System Administrator Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution About This Guide IntroductionIntroduction System Overview Summary of System FeaturesVoice Recognition System Deployment Requirements Microsoft Response Point AdministratorAuto-Discovery Microsoft Response Point AssistantBase Unit System InstallationGateway RP Phones Aastra 6757i CT RP Phone Installing Administrator Response Point AdministratorStarting Administrator Connect to Base Unit dialog opens Starting Assistant Response Point AssistantResponse Point Assistant Adding Users Using AdministratorRecording User Names Using Computer-Generated SpeechRecording Audio from a Phone Using a Prerecorded Sound File Click OK to return to the Specify Spoken Name dialog Editing UsersRemoving Users Adding Phones Administrator-Select dialog opens SIP Adding Multiple Line PhonesWho will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP For Model 6753i RP Editing a PhoneRemoving a Phone Using Administrator Adding Gateways Analog Phone Services Voice ServicesVoice Services Adding VoIP Phone Services Removing Voice Services Editing Voice ServicesVoice Services Setting the Date and Time Advanced Administrator OptionsInternet connection with an Internet service provider Configuring the Email ServerTasks pane, under Properties, click Configure E-Mail Server Setting Parked Call MusicUsing an external music source for Parked Call Music Using the default built-in Parked Call Music audio fileUsing the Automated Receptionist Setting Voicemail OptionsConfiguring the Automated Receptionist Using Advanced Automated Receptionist FeaturesChoosing the Automated Receptionist Greeting and Prompt Configuring Bypass Receptionist Using the Receptionist Plan Using a Receptionist or OperatorTasks pane, click Choose How to Answer Calls Using an OperatorSimultaneous Ringing/Ringing Groups Setting up a Job-Role UserAssigning a Job-Role User to a Phone Call HistoryAssigning Incoming Calls to the Job-Role User Saving Call History list Voicemail StorageBase Unit Storage Limits Viewing Storage Space Base Unit Storage FAQsBacking up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Finding Your Phone’s IP Address Setting Options via the Aastra Web UIUsing Administrator Using the Phone InterfaceUsing the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Version Control Upgrading the AastraLink RP SolutionBase Unit and Software Upgrades Upgrade ProcessUpgrade All Device Firmware Using Administrator Phone and Gateway UpgradesUpgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Factory Defaulting Aastra RP Phones Resetting Your AastraLink RP SolutionResetting with the Aastra WebUI John Burns 103 Sat Jun 8 255p Resetting the AastraLink RP 500 Base Unit Password Resetting with the Phone UIMicrosoft Utilities Erasing All Private Information on the Base Unit Extracting Diagnostic Information from the Base UnitGeneral Troubleshooting Troubleshooting SolutionsWhat should I do if I see this message in the event log? Auto-Discovery TroubleshootingWhy isnt the AastraLink RP 500 Base Unit responding? Page Exclusions Limited WarrantyWarranty Repair Services After Warranty ServicePage Index AastraLink RP System Administrator Guide Index Index