Aastra Telecom 6753i R manual Call History, Assigning a Job-Role User to a Phone

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Assigning a Job-Role User to a Phone

To assign a job-role user to a phone using Administrator, do the following.

1.Click the Phone System button, and click Edit Phone.

2.Choose a phone used by someone who is assigned to answer phones, and click OK in the Administrator - Select dialog box.

3.Click Next to bypass the Confirm the identity of the phone page.

4.On the Who will receive calls on this phone page of the Configure Phone Wizard, click Assign User, and select the job-role user (in this example, "Receptionist") in the list.

5.Click OK.

6.Complete the wizard so that the phone is updated.

Repeat steps 1-6 for each phone that is used by someone who is assigned to answer calls.

Now you'll assign the job-role user to receive incoming phone calls.

Assigning Incoming Calls to the Job-Role User

To assign any kind of user, including job-role users, to receive incoming calls using Administrator, do the following.

1.Click the Call Routing button, and click Choose How to Answer Calls.

2.Click Receptionist Plan, and select the job-role user (in this example, "Receptionist") from the list.

3.Click OK in the Choose How to Answer Calls dialog box.

4.Place a test call to your office.

Each of the phones that you edited should ring when the call arrives.

Call History

A call history log records useful information about your business. Use the data to analyze business patterns, trends, and expenses. After you select the categories to evaluate, Administrator displays the results in the Call information table. You can filter and sort using different criteria as many times as you want. For example, view the VoIP call activity of an employee for the month of May. Then, change the search parameters, and view how many minutes you spent on the phone with a particular client. The default view shows all calls for all users on the current day. For a more complex view, save the history to a CSV file, and use Microsoft Office Excel to perform further analysis.

To view a specific call history log, do the following.

1.Click the Phone System button.

2.Click View Call History under the heading Other.

3.In the Interval to show list, choose a time frame to view.

4.In the Types of calls to show list, choose the type of call to view.

5.In the Show calls to and from user list, choose a user to view.

6.Wait for Administrator to load your selections and display the results in the Call information table.

Advanced Administrator Options

AastraLink RP System Administrator Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution About This Guide IntroductionIntroduction System Overview Summary of System FeaturesVoice Recognition Auto-Discovery Microsoft Response Point AdministratorMicrosoft Response Point Assistant System Deployment RequirementsBase Unit System InstallationGateway RP Phones Aastra 6757i CT RP Phone Installing Administrator Response Point AdministratorStarting Administrator Connect to Base Unit dialog opens Starting Assistant Response Point AssistantResponse Point Assistant Adding Users Using AdministratorRecording User Names Using Computer-Generated SpeechRecording Audio from a Phone Using a Prerecorded Sound File Click OK to return to the Specify Spoken Name dialog Editing UsersRemoving Users Adding Phones Administrator-Select dialog opens SIP Adding Multiple Line PhonesWho will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP For Model 6753i RP Editing a PhoneRemoving a Phone Using Administrator Adding Gateways Analog Phone Services Voice ServicesVoice Services Adding VoIP Phone Services Removing Voice Services Editing Voice ServicesVoice Services Setting the Date and Time Advanced Administrator OptionsInternet connection with an Internet service provider Configuring the Email ServerTasks pane, under Properties, click Configure E-Mail Server Setting Parked Call MusicUsing an external music source for Parked Call Music Using the default built-in Parked Call Music audio fileUsing the Automated Receptionist Setting Voicemail OptionsConfiguring the Automated Receptionist Using Advanced Automated Receptionist FeaturesChoosing the Automated Receptionist Greeting and Prompt Configuring Bypass Receptionist Using the Receptionist Plan Using a Receptionist or OperatorTasks pane, click Choose How to Answer Calls Using an OperatorSimultaneous Ringing/Ringing Groups Setting up a Job-Role UserAssigning a Job-Role User to a Phone Call HistoryAssigning Incoming Calls to the Job-Role User Saving Call History list Voicemail StorageBase Unit Storage Limits Viewing Storage Space Base Unit Storage FAQsBacking up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Using Administrator Setting Options via the Aastra Web UIUsing the Phone Interface Finding Your Phone’s IP AddressUsing the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Base Unit and Software Upgrades Upgrading the AastraLink RP SolutionUpgrade Process Version ControlUpgrade All Device Firmware Using Administrator Phone and Gateway UpgradesUpgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Factory Defaulting Aastra RP Phones Resetting Your AastraLink RP SolutionResetting with the Aastra WebUI John Burns 103 Sat Jun 8 255p Resetting the AastraLink RP 500 Base Unit Password Resetting with the Phone UIMicrosoft Utilities Erasing All Private Information on the Base Unit Extracting Diagnostic Information from the Base UnitGeneral Troubleshooting Troubleshooting SolutionsWhat should I do if I see this message in the event log? Auto-Discovery TroubleshootingWhy isnt the AastraLink RP 500 Base Unit responding? Page Warranty Repair Services Limited WarrantyAfter Warranty Service ExclusionsPage Index AastraLink RP System Administrator Guide Index Index
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