Aastra Telecom 6753i R manual Auto-Discovery Troubleshooting

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Troubleshooting Solutions

Why can't I record my voice prompts using the text-to-speech (TTS) pro- gram that I've chosen in Windows?

Response Point automatically uses Microsoft Anna to record your sound files. If this text-to-speech program is not available, Response Point chooses another Microsoft TTS program that comes with your operating system, regardless of which TTS program you've manually specified in Windows.

What should I do if I'm having trouble voice dialing a personal contact?

If you've repeatedly tried to voice dial a particular personal contact, and each time the Automated Receptionist says "invalid location," use Assistant to remove the contact from the phone system, re-add the contact, and then try placing your call again.

What should I do if I see this message in the event log?

"The Microsoft Response Point Dialog Manager encountered an error while loading device registration information. Some devices may not work correctly until they re- register. Most devices will re-register periodically without any action from the administrator.”

If this message does not eventually disappear from the event log, the phone may not have been properly connected to the base unit. Using Administrator, remove the phone from the phone system, re-add the phone, and then check the event log again to see if the message is gone.

Why can't I record sound files with my phone using Administrator?

If you are unable to record sound files with your phone using Administrator, your firewall might be configured to block communication with this program. Make sure that you have set up an exception that allows the Administrator program to communicate through your firewall.

Why do the Assistant and Administrator programs display a different number of contacts for the same user?

Response Point may list a different number of contacts for the same user on the Contacts tab (in Assistant) and in the Storage Space Details dialog box (in Administrator), if the Assistant program encountered an error when the user originally uploaded the contacts. As a result, the defective links to these contacts may consume a large amount of storage space on the base unit. You will not be able to edit or remove the contacts using Assistant. To reclaim the lost storage space, remove and then re-add the user to the phone system using Administrator. When you do this, all contacts, voice messages, and settings associated with this user will be lost.

Auto-Discovery Troubleshooting

Why did I lose connection to the AastraLink RP 500 Base Unit?

If Administrator was connected to the base unit, and then the connection was lost, the problem may be one of the following:

•The computer running Administrator and the base unit are no longer connected to the network.

•The network is down, or communication is somehow being blocked. Try restarting the network.

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AastraLink RP System Administrator Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution Introduction About This GuideIntroduction System Overview Summary of System FeaturesVoice Recognition Microsoft Response Point Assistant Microsoft Response Point AdministratorAuto-Discovery System Deployment RequirementsBase Unit System InstallationGateway RP Phones Aastra 6757i CT RP Phone Response Point Administrator Installing AdministratorStarting Administrator Connect to Base Unit dialog opens Response Point Assistant Starting AssistantResponse Point Assistant Using Administrator Adding UsersUsing Computer-Generated Speech Recording User NamesRecording Audio from a Phone Using a Prerecorded Sound File Editing Users Click OK to return to the Specify Spoken Name dialogRemoving Users Adding Phones Administrator-Select dialog opens Adding Multiple Line Phones SIPWho will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP Editing a Phone For Model 6753i RPRemoving a Phone Using Administrator Voice Services Adding Gateways Analog Phone ServicesVoice Services Adding VoIP Phone Services Editing Voice Services Removing Voice ServicesVoice Services Advanced Administrator Options Setting the Date and TimeConfiguring the Email Server Internet connection with an Internet service providerSetting Parked Call Music Tasks pane, under Properties, click Configure E-Mail ServerUsing the default built-in Parked Call Music audio file Using an external music source for Parked Call MusicSetting Voicemail Options Using the Automated ReceptionistConfiguring the Automated Receptionist Using Advanced Automated Receptionist FeaturesChoosing the Automated Receptionist Greeting and Prompt Configuring Bypass Receptionist Using a Receptionist or Operator Using the Receptionist PlanUsing an Operator Tasks pane, click Choose How to Answer CallsSetting up a Job-Role User Simultaneous Ringing/Ringing GroupsAssigning a Job-Role User to a Phone Call HistoryAssigning Incoming Calls to the Job-Role User Saving Call History list Voicemail StorageBase Unit Storage Limits Base Unit Storage FAQs Viewing Storage SpaceBacking up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Using the Phone Interface Setting Options via the Aastra Web UIUsing Administrator Finding Your Phone’s IP AddressUsing the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Upgrade Process Upgrading the AastraLink RP SolutionBase Unit and Software Upgrades Version ControlPhone and Gateway Upgrades Upgrade All Device Firmware Using AdministratorUpgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Factory Defaulting Aastra RP Phones Resetting Your AastraLink RP SolutionResetting with the Aastra WebUI John Burns 103 Sat Jun 8 255p Resetting the AastraLink RP 500 Base Unit Password Resetting with the Phone UIMicrosoft Utilities Extracting Diagnostic Information from the Base Unit Erasing All Private Information on the Base UnitTroubleshooting Solutions General TroubleshootingAuto-Discovery Troubleshooting What should I do if I see this message in the event log?Why isnt the AastraLink RP 500 Base Unit responding? Page After Warranty Service Limited WarrantyWarranty Repair Services ExclusionsPage Index AastraLink RP System Administrator Guide Index Index
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