Aastra Telecom 6753i R manual Simultaneous Ringing/Ringing Groups, Setting up a Job-Role User

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Advanced Administrator Options

5. Click OK.

Note: You may want to set up call forwarding for the user that you specify as the operator.

Simultaneous Ringing/Ringing Groups

The Multiple Phones Ring Plan is a manually configured plan that allows many or all phones to ring when there is an incoming call. You can choose the Multiple Phones Ring Plan for your office if the following is true:

•Your receptionist is unavailable to answer the phone a significant part of the time.

•You don't have a dedicated receptionist.

•There is a group of people who are assigned the task of answering incoming calls.

•Incoming phone calls are answered by the person who is available or gets to the phone first.

This plan usually involves some sort of social agreement among coworkers. For example, if the receptionist doesn't pick up an incoming call in three rings, someone else will answer one of the other phones that are ringing.

In order to set up a Multiple Phones Ring Plan in your office using Administrator you must first create a job-role user, for example, called "Receptionist." This user conceptually represents all of the people who perform the role of receptionist. Then, assign the "Receptionist" user to the phone of each person who performs that role, and set the "Receptionist" to answer incoming calls.

For example, Rene and Diane are assigned to answer phones in the office. You do the following:

•Create a user named "Receptionist

•Assign "Receptionist" as a user on Rene's phone so that it has two users: "Rene" and "Receptionist."

•Assign "Receptionist" as a user on Diane's phone in addition to the user "Diane."

•On the Calling Routing page, you can then specify that the "Receptionist" user receive incoming phone calls.

Now when calls are sent to the "Receptionist" user, both Rene's and Diane's phones ring because "Receptionist" is assigned to both phones.

Setting up a Job-Role User

To set up a Multiple Phones Ring Plan using a job-role user in Administrator, do the following.

1.Click the Phone System button, and click Add User.

2.In the New User dialog box, on the Identification tab, click Job Role in the User type list.

3.Type the name for the role (in this example, "Receptionist") and set other properties, as appropriate.

4.Click OK in the User Properties dialog box.

Next, you'll assign this user to the phones used by those people in your office who perform this role.

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AastraLink RP System Administrator Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution Introduction About This GuideIntroduction Summary of System Features System OverviewVoice Recognition Microsoft Response Point Administrator Auto-DiscoveryMicrosoft Response Point Assistant System Deployment RequirementsSystem Installation Base UnitGateway RP Phones Aastra 6757i CT RP Phone Response Point Administrator Installing AdministratorStarting Administrator Connect to Base Unit dialog opens Response Point Assistant Starting AssistantResponse Point Assistant Using Administrator Adding UsersUsing Computer-Generated Speech Recording User NamesRecording Audio from a Phone Using a Prerecorded Sound File Editing Users Click OK to return to the Specify Spoken Name dialogRemoving Users Adding Phones Administrator-Select dialog opens Adding Multiple Line Phones SIPWho will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP Editing a Phone For Model 6753i RPRemoving a Phone Using Administrator Voice Services Adding Gateways Analog Phone ServicesVoice Services Adding VoIP Phone Services Editing Voice Services Removing Voice ServicesVoice Services Advanced Administrator Options Setting the Date and TimeConfiguring the Email Server Internet connection with an Internet service providerSetting Parked Call Music Tasks pane, under Properties, click Configure E-Mail ServerUsing the default built-in Parked Call Music audio file Using an external music source for Parked Call MusicSetting Voicemail Options Using the Automated ReceptionistUsing Advanced Automated Receptionist Features Configuring the Automated ReceptionistChoosing the Automated Receptionist Greeting and Prompt Configuring Bypass Receptionist Using a Receptionist or Operator Using the Receptionist PlanUsing an Operator Tasks pane, click Choose How to Answer CallsSetting up a Job-Role User Simultaneous Ringing/Ringing GroupsCall History Assigning a Job-Role User to a PhoneAssigning Incoming Calls to the Job-Role User Voicemail Storage Saving Call History listBase Unit Storage Limits Base Unit Storage FAQs Viewing Storage SpaceBacking up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Setting Options via the Aastra Web UI Using AdministratorUsing the Phone Interface Finding Your Phone’s IP AddressUsing the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Upgrading the AastraLink RP Solution Base Unit and Software UpgradesUpgrade Process Version ControlPhone and Gateway Upgrades Upgrade All Device Firmware Using AdministratorUpgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Resetting Your AastraLink RP Solution Factory Defaulting Aastra RP PhonesResetting with the Aastra WebUI John Burns 103 Sat Jun 8 255p Resetting with the Phone UI Resetting the AastraLink RP 500 Base Unit PasswordMicrosoft Utilities Extracting Diagnostic Information from the Base Unit Erasing All Private Information on the Base UnitTroubleshooting Solutions General TroubleshootingAuto-Discovery Troubleshooting What should I do if I see this message in the event log?Why isnt the AastraLink RP 500 Base Unit responding? Page Limited Warranty Warranty Repair ServicesAfter Warranty Service ExclusionsPage Index AastraLink RP System Administrator Guide Index Index
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