Aastra Telecom 6753i R manual Auto-Discovery, Microsoft Response Point Administrator

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System Overview

Auto-Discovery

All components of the AastraLink RP Solution are designed to be sensed by the Response Point software automatically on your LAN. Once everything is plugged in and turned on, setting up and configuring the AastraLink RP Solution is a straightforward process done on the system administrator’s PC.

Microsoft Response Point Administrator

The Microsoft Response Point Administrator software administers the AastraLink RP Solution. This software is installed only on the system administrator’s computer, and controls the basic settings for all individual phone extensions as well as the base unit and gateway. Using the Administrator, system settings such as the date and time, call- routing plan, and extension numbers may be configured with ease.

Microsoft Response Point Assistant

The Microsoft Response Point Assistant software is optionally installed on each phone user’s individual PC. It allows each phone user in the Aastralink RP Solution to specify individual user preferences such as their nicknames, directory listing, voicemail options, and call-forwarding settings.

System Deployment Requirements

The Aastralink RP Solution requires all components be connected to the same local area network (LAN). This includes the AastraLink 500 Base Unit, the AastraLink 540 Gateway, all Aastra RP phones, the system administrator’s PC, and phone users’ PCs (for the Assistant software).

Microsoft Response Point Administrator and Microsoft Response Point Assistant require that your computer run one of the following system programs:

•Microsoft Windows XP Professional or Home Edition, with Service Pack 2 (SP2, 32-bit) and the latest security updates

•Microsoft Windows Vista (32-bit) with the latest security updates

•Windows Server 2003 R2 SP2, 32-bit

•Small Business Server 2003 R2, 32-bit

Administrator and Assistant also work with the following programs for adding and importing contacts:

•Microsoft Office Outlook

•Windows Address Book (for Windows XP)

•Windows Contacts (for Windows Vista)

•Business Contact Manager

10	AastraLink RP System Administrator Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution Introduction About This GuideIntroduction System Overview Summary of System FeaturesVoice Recognition Microsoft Response Point Assistant Microsoft Response Point AdministratorAuto-Discovery System Deployment RequirementsBase Unit System InstallationGateway RP Phones Aastra 6757i CT RP Phone Response Point Administrator Installing AdministratorStarting Administrator Connect to Base Unit dialog opens Response Point Assistant Starting AssistantResponse Point Assistant Using Administrator Adding UsersUsing Computer-Generated Speech Recording User NamesRecording Audio from a Phone Using a Prerecorded Sound File Editing Users Click OK to return to the Specify Spoken Name dialogRemoving Users Adding Phones Administrator-Select dialog opens Adding Multiple Line Phones SIPWho will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP Editing a Phone For Model 6753i RPRemoving a Phone Using Administrator Voice Services Adding Gateways Analog Phone ServicesVoice Services Adding VoIP Phone Services Editing Voice Services Removing Voice ServicesVoice Services Advanced Administrator Options Setting the Date and TimeConfiguring the Email Server Internet connection with an Internet service providerSetting Parked Call Music Tasks pane, under Properties, click Configure E-Mail ServerUsing the default built-in Parked Call Music audio file Using an external music source for Parked Call MusicSetting Voicemail Options Using the Automated ReceptionistConfiguring the Automated Receptionist Using Advanced Automated Receptionist FeaturesChoosing the Automated Receptionist Greeting and Prompt Configuring Bypass Receptionist Using a Receptionist or Operator Using the Receptionist PlanUsing an Operator Tasks pane, click Choose How to Answer CallsSetting up a Job-Role User Simultaneous Ringing/Ringing GroupsAssigning a Job-Role User to a Phone Call HistoryAssigning Incoming Calls to the Job-Role User Saving Call History list Voicemail StorageBase Unit Storage Limits Base Unit Storage FAQs Viewing Storage SpaceBacking up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Using the Phone Interface Setting Options via the Aastra Web UIUsing Administrator Finding Your Phone’s IP AddressUsing the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Upgrade Process Upgrading the AastraLink RP SolutionBase Unit and Software Upgrades Version ControlPhone and Gateway Upgrades Upgrade All Device Firmware Using AdministratorUpgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Factory Defaulting Aastra RP Phones Resetting Your AastraLink RP SolutionResetting with the Aastra WebUI John Burns 103 Sat Jun 8 255p Resetting the AastraLink RP 500 Base Unit Password Resetting with the Phone UIMicrosoft Utilities Extracting Diagnostic Information from the Base Unit Erasing All Private Information on the Base UnitTroubleshooting Solutions General TroubleshootingAuto-Discovery Troubleshooting What should I do if I see this message in the event log?Why isnt the AastraLink RP 500 Base Unit responding? Page After Warranty Service Limited WarrantyWarranty Repair Services ExclusionsPage Index AastraLink RP System Administrator Guide Index Index