Solving printer problems, Basic printer problems | Lexmark CX510

Troubleshooting

274

Weblink server not set up. Contact system administrator.

An error occurred on the Weblink server, or the server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person.

Solving printer problems

Basic printer problems

Printer display is blank

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Press the Sleep button on the printer control panel.
	Does Ready appear on the printer display?

	Step 2	The problem is solved.	Turn off the printer,
	Turn off the printer, then wait for about 10 seconds, and then turn the		and then contact
	printer back on.		customer support.
	Do Please wait and Ready appear on the printer display?

The printer is not responding

	Action	Yes	No

	Step 1	Go to step 2.	Turn on the printer.
	Make sure the printer is turned on.
	Is the printer turned on?

	Step 2	Press the Sleep button	Go to step 3.
	Check if the printer is in Sleep mode or Hibernate mode.	to wake the printer
	Check if the printer is in Sleep mode or Hibernate mode.	from Sleep mode or
		from Sleep mode or
	Is the printer in Sleep mode or Hibernate mode?	Hibernate mode.
	Is the printer in Sleep mode or Hibernate mode?

	Step 3	Go to step 4.	Plug one end of the
	Check if one end of the power cord is plugged into the printer and the		power cord into the
	other to a properly grounded electrical outlet.		printer and the other to
	other to a properly grounded electrical outlet.		a properly grounded
			a properly grounded
	Is the power cord plugged into the printer and a properly grounded		electrical outlet.

	electrical outlet?

Image 274

Lexmark CX510 Solving printer problems, Weblink server not set up. Contact system administrator, Basic printer problems

Contents

Users Guide June Contents Printing Loading paper and specialty mediaPaper and specialty media guide Copying Understanding the printer menus 125 FaxingScanning 117 Saving money and the environment 203 Managing the printer 241 Troubleshooting 260Maintaining the printer 214 Clearing jams 244 324 Index 342 Safety information Safety information Safety information Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Basic models Using the scanner glass Using the ADF and scanner glassUsing the ADF Automatic document feeder ADF Scanner glass Understanding the home screen Using the printer control panelUnderstanding the printer control panel Understanding the printer control panel 3 4 Touch Features Understanding the colors of the Sleep button and indicatorLights Touch Accept Save a setting Using the touch-screen buttonsOther touch-screen buttons Understanding the printer control panel For Windows users Setting up and using the home screen applicationsFinding the IP address of the computer For Macintosh users Finding the IP address of the printer Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Activating the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Finding information about the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi Send Click Settings Apps Apps Management Multi Send Setting up Scan to NetworkUseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Accessing the controller board Additional printer setupInstalling internal options Available internal optionsPage Reattach the cover Access the controller board Installing a memory cardUnpack the memory card Page Installing an optional card Installing hardware options Order of installation Installing optional trays Page Additional printer setup Install the dust covers Attaching cables Additional printer setup Updating available options in the printer driver Setting up the printer softwareInstalling the printer software Macintosh Windows Click Update Now ‑ Ask PrinterWindows 7 or earlier Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Windows users Select Ethernet connection, and then click Continue For Macintosh usersClick + Preparing to set up the printer on a wireless network Network/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate to Using the Push Button Configuration method Using the Personal Identification Number PIN method Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu Settings Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading the 250‑ and 550‑sheet trayPage Page Loading the manual feeder Loading the 650‑sheet duo tray Length guide tab Loading the multipurpose feeder Width guide tab Feeder extender Linking and unlinking trays Linking and unlinking trays Using the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Assigning a custom paper type Configuring a custom nameClick Settings Paper Menu Custom Types Paper Menu Custom Types Paper and specialty media guide Using specialty mediaTips on using letterhead Paper and specialty media guide ABC Tips on using envelopes Tips on using transparenciesTips on using labels Weight Tips on using card stockPaper characteristics Paper guidelines Unacceptable paper Selecting paper Using recycled paper and other office papers Selecting preprinted forms and letterhead Storing paper Supported paper sizes, types, and weightsScanner Duplex Dimension Supported paper sizes 550 ‑sheet Multipurpose Tray Glass Mode Supported paper types and weights 550 ‑sheet Multipurpose Tray Glass Mode Feeder Manual 650 ‑sheet duo tray 550 ‑sheet Scanner Duplex Tray Feeder Glass ModePaper type Multipurpose Tray Feeder Printing a document PrintingPrinting forms Printing a document Click Settings Print Settings Quality Menu Toner Darkness Adjusting toner darknessUsing Max Speed and Max Yield Settings Print Settings Quality Menu Toner Darkness Printing from a flash drive or mobile device Settings Print Settings Setup MenuPrinting from a flash drive Supported flash drives and file types Recommended flash drives File type Printing from a mobile device Click Properties, Preferences, Options, or SetupPrinting confidential and other held jobs Storing print jobs in the printer Click Settings tab Security Confidential Print Setup Modifying confidential print settingsClick Print and Hold Canceling a print job Printing information pages For Macintosh users Making copies Copying using the ADFCopying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Copying on transparencies Creating a copy shortcut using the printer control panel Copying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying different paper sizes Copy to Auto Size Match Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Letter Copy It Adjusting copy quality Reducing or enlarging copies Placing separator sheets between copies Collating copiesCollated Not collated Copy Advanced Options Separator Sheets Copying multiple pages onto a single sheetCreating a custom copy job Between Copies Between Jobs Between Pages Off Placing a header or footer on pages Placing information on copiesPlacing an overlay message on each Understanding the copy options Canceling a copy jobCanceling a copy job while pages are being printed Copy from Darkness ContentScale Copies Color Using the advanced optionsSave As Shortcut Page Configuring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail Settings Click Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut Mailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Touch Done Send It Adding e-mail subject and message information Customizing e-mail settingsSending an e‑mail using the address book Changing the output file type Canceling an e-mail Understanding the e-mail options Resolution Send As Setup Scan Preview Faxing Setting up the printer to faxFaxing Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax Setup Choosing a fax connection Setup 1 Printer is connected to a dedicated fax lineTips for this setup Scenario 1 Standard telephone line Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Faxing 100 Scenario 3 VoIP telephone service Faxing 101 Setup 1 Printer is connected directly to a cable modem Faxing 102Page Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 106 Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax Sending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Click Settings Reports Click Fax Job Log or Fax Call Log Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Blocking junk faxes Canceling an outgoing faxHolding and forwarding faxes Holding faxes Understanding the fax options Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Forwarding a fax Delayed Send This option lets you send a fax at a later time or date Faxing 116 Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP address Scanning to an FTP address using a shortcut number Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning to an FTP address Scanning an FTP using the address book Scanning to a computer or flash drive Scanning 120 Scanning to a computer using the Embedded Web ServerClick Scan Profile Create Scan Profile Scanning 121 Setting up Scan to ComputerScanning to a flash drive Click Next Close Understanding the scan options This option lets you type a file name for the scan image Darkness Scanning 124 Menus list Understanding the printer m enusUnderstanding the printer menus 125 Supplies menu Understanding the printer menus 126 Paper Size/Type menu Default Source menuPaper menu Understanding the printer menus 127 MP Feeder Size Understanding the printer menus 128MP Feeder Type Manual Paper Type Understanding the printer menus 129Manual Paper Size Manual Envelope Size Paper Texture menu Substitute Size menuUnderstanding the printer menus 130 Understanding the printer menus 131 Paper Weight menu Understanding the printer menus 132 Paper Loading menu Understanding the printer menus 133 Understanding the printer menus 134 Custom Scan Sizes menu Custom Types menuCustom Names menu Understanding the printer menus 135 Reports menu Universal Setup menuReports menu Understanding the printer menus 136 Standard Network or Network x menus Network/PortsActive NIC menu Understanding the printer menus 137 Understanding the printer menus 138 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 139 TCP/IP menu Understanding the printer menus 140 Network/Ports Network x Network x Setup Wireless Wireless menuIPv6 menu AppleTalk menu Understanding the printer menus 142 Understanding the printer menus 143 Standard USB menuSet Zone Smtp Setup menu Understanding the printer menus 144 Security menu Edit Security Setups menuUnderstanding the printer menus 145 Miscellaneous Security Settings menu Understanding the printer menus 146 Erase Temporary Data Files menu Confidential Print menuUnderstanding the printer menus 147 Security Audit Log menu Understanding the printer menus 148 Current Date and Time Set Date and Time menuUnderstanding the printer menus 149 Manually Set Date and Time General Settings menu Settings menuUnderstanding the printer menus 150 Understanding the printer menus 151 Quiet ModeRun Initial setup Eco-Mode Paper Sizes Understanding the printer menus 152Keyboard Scan to PC Port Range Understanding the printer menus 153 Displayed Information Home screen customization Understanding the printer menus 154Date Format Understanding the printer menus 155 Understanding the printer menus 156 AlarmsTimeouts Contact Name Understanding the printer menus 157 Print Recovery Error RecoveryUnderstanding the printer menus 158 Copy Settings menu Understanding the printer menus 159 Understanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 164 Understanding the printer menus 165 ResolutionFax Cover Understanding the printer menus 166 Dial Prefix Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Fax Mode sends the fax job to a fax server for transmission Fax Mode Fax Server Setup menuUnderstanding the printer menus 172 Orientation Fax ResolutionUnderstanding the printer menus 173 Use Multi ‑Page Tiff ‑mail Server Setup ‑mail Settings menuEnable Analog Receive Understanding the printer menus 174 Understanding the printer menus 175 Format Understanding the printer menus 176 Understanding the printer menus 177 ‑mail Bit Depth Understanding the printer menus 178 Use cc/bcc FTP Settings menu Understanding the printer menus 179 Understanding the printer menus 180 FTP bit Depth Understanding the printer menus 181File Name Understanding the printer menus 182 Flash Drive menu Scan Settings menuUnderstanding the printer menus 183 Understanding the printer menus 184 Understanding the printer menus 185 Scan Bit Depth Understanding the printer menus 186 Print Settings menuCopies Paper Saver Orientation Understanding the printer menus 187Duplex Binding Paper Saver Border Setup menu Print SettingsUnderstanding the printer menus 188 Download Target Finishing menuUnderstanding the printer menus 189 Resource Save Understanding the printer menus 190 Separator Source Quality menu Understanding the printer menus 191 Understanding the printer menus 192 Understanding the printer menus 193 Spot Color ReplacementColor Adjust Manual Color Job Accounting menu Understanding the printer menus 194 Utilities menu Understanding the printer menus 195 PostScript menu XPS menuUnderstanding the printer menus 196 PCL Emul menu Understanding the printer menus 197 Understanding the printer menus 198 Understanding the printer menus 199 Tray Renumber Font Size Html menuUnderstanding the printer menus 200 Scale Image menu Help menuUnderstanding the printer menus 201 Understanding the printer menus 202 Menu item Description Saving paper and toner Using recycled paperSaving money and the environment Conserving supplies Reducing printer noise Using Eco‑ModeSaving energy Avoid paper jams Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 205 Click Settings General Settings Sleep Button Settings Using Hibernate modeSetting Hibernate Timeout Settings General Settings Settings General Settings Timeouts Hibernate Timeout Using Schedule Power ModesAdjusting the brightness of the printer display Click Settings General Settings Schedule Power Modes Recycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Statement of Volatility Using the security lock featureSecuring the printer Securing the printer 210 Erasing volatile memory Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionUsing the printer control panel Click Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Maintaining the printer Cleaning printer partsCleaning the printer Maintaining the printer 214 Maintaining the printer 215 Cleaning the scanner glassClose the scanner cover Maintaining the printer 216 Checking the status of parts and suppliesEstimated number of remaining pages Status/Supplies View Supplies Ordering toner cartridges Using genuine Lexmark parts and suppliesOrdering supplies Return Program cartridges Worldwide Ordering imaging kitsMaintaining the printer 218 All countries and regions Ordering a waste toner bottle Ordering a maintenance kitStoring supplies Maintaining the printer 219 Maintaining the printer 220 Replacing suppliesReplacing the waste toner bottle Top doorPage For more information, see Recycling Lexmark products on Replacing a black and color imaging kit Page Page Page Page Page Page Page Replacing toner cartridges Maintaining the printer 231Page Replacing a developer unit Maintaining the printer 233Page Page Page Page Page Before moving the printer Moving the printerMoving the printer to another location Shipping the printer When shipping the printer, use the original packagingMaintaining the printer 240 Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Click the Copy Printer Settings Copying printer settings to other printersRestoring factory default settings Click Printer Settings Load paper properly Clearing jamsAvoiding jams Clearing jams 244 Understanding jam messages and locations Use recommended paper Clearing jams 246 Jam location Message on the display What to do ‑page jam, clear standard bin Clearing jams 247Page Page ‑page jam, open front door to clear fuser 20y.xx Clearing jams 251 Open the top door Page ‑page jam, open front door 20y.xx ‑page jam, open front door to clear duplex 23y.xx ‑page jam, open tray x 24y.xx ‑page jam, clear manual feeder ‑page jam, clear multipurpose feeder Page ‑page jam, open automatic feeder top cover 28y.xx Clearing jams 259 Troubleshooting Understanding the printer messages Color cartridge nearly low 88.xy Configuration change, some held jobs were not restoredColor cartridge low 88.xy Color cartridge very low, x estimated pages remain 88.xy Fax partition inoperative. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Defective flash detected Incompatible tray x Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Incorrect paper size, open paper source Insufficient memory to collate job Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Load paper source with custom string Load paper source with paper type paper size Troubleshooting 265Load paper source with paper size Load Manual Feeder with custom string Maintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Load Manual Feeder with paper size Memory full, cannot print faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxes Reload printed pages in Tray Reinstall missing or unresponsive type imaging kit 31.xyNot enough free space in flash memory for resources Remove defective disk Replace all originals if restarting job Remove packaging material, area nameRemove paper from standard output bin Replace color cartridge, 0 estimated pages remain 88.xy Replace jammed originals if restarting job Troubleshooting 270Replace defective type imaging kit 31.xy Replace missing waste toner bottle 82.xy Replace unsupported color cartridge 32.xy Restore held jobs?Scanner disabled by admin Replace unsupported type imaging kit 32.xy Standard network software error Smtp server not set up. Contact system administratorSome held jobs were not restored Standard USB port disabled Type imaging kit nearly low 84.xy Too many trays attachedType imaging kit low 84.xy Type imaging kit very low, x estimated pages remain 84.xy Basic printer problems Solving printer problemsWeblink server not set up. Contact system administrator Printer display is blank Troubleshooting 275 Troubleshooting 276 Option problemsCannot detect internal option Action Yes Step Problem is solved Go to step Tray problemsTroubleshooting 277 Step Problem is solved. Go to step Action Yes Step Go to step Problem is solved Paper feed problemsTroubleshooting 278 Jammed pages are not reprinted Troubleshooting 279 Paper jam message remains after jam is cleared Troubleshooting 280 Solving print problemsPrinting problems Confidential and other held jobs do not print Troubleshooting 281 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 282Large jobs do not collate Printing slows down Troubleshooting 283Click File Print Advanced Print As Image OK OK Troubleshooting 284 Print jobs do not print Settings General Settings Print Recovery Page Protect Off Troubleshooting 285Print job takes longer than expected Tray linking does not work Troubleshooting 286Settings General Settings Timeouts Unexpected page breaks occur Characters have jagged or uneven edges Print quality problemsTroubleshooting 287 Clipped pages or images Troubleshooting 288 Gray background on prints Troubleshooting 289 Horizontal voids appear on prints Troubleshooting 290 Incorrect margins on prints Troubleshooting 291 Paper curl Troubleshooting 292 Print irregularities Troubleshooting 293 Print is too dark Troubleshooting 294 Print is too light Troubleshooting 295 Printer is printing blank pages Troubleshooting 296 Printer is printing solid black pages Repeating defects appear on prints Troubleshooting 297Shadow images appear on prints Troubleshooting 298 Skewed print Troubleshooting 299 Streaked horizontal lines appear on prints Troubleshooting 300 Streaked vertical lines appear on prints Troubleshooting 301 Toner fog or background shading appears on prints Toner rubs off Troubleshooting 302Toner specks appear on prints Uneven print density Troubleshooting 303Transparency print quality is poor Vertical voids appear on prints What is RGB color? Color quality problemsFAQ about color printing What is Cmyk color? How is color specified in a document to be printed? Troubleshooting 305What is manual color correction? How does the printer know what color to print? Troubleshooting 306 Prints on color transparencies appear dark when projectedObject type Color conversion tables Troubleshooting 307 Print appears tinted Copier does not respond Solving copy problemsTroubleshooting 308 Partial document or photo copies Scanner unit does not close Troubleshooting 309Poor copy quality Troubleshooting 310 Advanced Options Advanced Imaging Caller ID is not shown Solving fax problemsTroubleshooting 311 Cannot send or receive a fax Troubleshooting 312 Troubleshooting 313 Yes Problem is solved Go to step 314 Settings General Settings Run initial setup Yes Fax and e-mail functions are not set upSubmit Click Settings Fax Settings Analog Fax Setup Troubleshooting 316Received fax has poor print quality Cannot scan from a computer Solving scanner problemsTroubleshooting 317 Scan job was not successful Stamp or Overwrite Troubleshooting 318Poor scanned image quality Existing file check box Troubleshooting 319 Partial document or photo scans Troubleshooting 320 Scanner does not respond Troubleshooting 321 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab Log Troubleshooting 322 Tech Library Troubleshooting 323Contacting customer support Mail 324 Product informationEdition notice June Trademarks Licensing notices325 326 Noise emission levelsProduct disposal Meter average sound pressure, dBA Laser notice Temperature informationStatic sensitivity notice Laser advisory label Mode Description Power consumption Watts Power consumptionProduct power consumption 328 Off mode Sleep ModeHibernate Mode Regulatory notices for electromagnetic compatibility Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement330 Regulatory notices for telecommunication terminal equipment European Community EC directives conformity331 332 Industry Canada Canada Industry Canada Canada333 Japanese telecom notice Using this product in Switzerland334 Verwendung dieses Produkts in der Schweiz Regulatory notices for wireless productsUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Exposure to radio frequency radiation Modular component notice336 337 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Lexmark International, Inc., Lexington, KY Limited warrantyLimited warranty service 338 Extent of limited warranty 339 Additional rights Patent acknowledgmentLimitation of liability 340 341 Numerics SymbolsIndex Index 342Page Page FTP Page Page Page Page Page Page