Troubleshooting

 

298

 

 

 

 

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Load paper with the

 

Check if the paper loaded in the tray has the correct paper type and weight.

 

correct paper type and

 

 

 

weight in the tray.

 

Is paper with the correct paper type and weight loaded in the tray?

 

 

 

 

 

 

 

Step 2

Go to step 3.

Change the paper type

 

From the printer control panel, set the paper type and weight in the Paper

 

and weight to match

 

menu to match the paper loaded in the tray.

 

the paper loaded in the

 

 

 

tray.

 

Do the printer settings match the type and weight of the paper loaded?

 

 

 

 

 

 

 

Step 3

Go to step 4.

The problem is solved.

 

a Depending on your operating system, specify the paper type and

 

 

 

weight from Printing Preferences or from the Print dialog.

 

 

 

b Resend the print job.

 

 

 

Do shadow images still appear on prints?

 

 

 

 

 

 

 

Step 4

Contact customer

The problem is solved.

 

Replace the imaging kit, and then resend the print job.

support.

 

 

Do shadow images still appear on prints?

 

 

 

 

 

 

Skewed print

 

)

 

 

ABCDE

 

 

)

 

 

 

ABCDE

 

 

ABCDE

 

 

 

 

 

 

Action

 

Yes

No

 

 

 

 

Step 1

 

Go to step 2.

The problem is solved.

aMove the width and length guides in the tray to the correct positions for the size of the paper loaded.

bResend the print job.

Is the print still skewed?

 

 

 

 

 

Step 2

Contact customer

The problem is solved.

a

Check if you are printing on a paper that is supported by the tray.

support.

 

b

Resend the print job.

 

 

Is the print still skewed?

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Image 298
Lexmark 637, CX510DE manual Skewed print, Troubleshooting 298