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Lexmark CX510DE, 637 manual Clearing jams 251 Open the top door

Models: CX510 CX510DE 637

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Clearing jams

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Lexmark CX510DE, 637 manual Clearing jams 251 Open the top door

Contents

June Users GuideContents Copying Loading paper and specialty mediaPaper and specialty media guide PrintingSaving money and the environment 203 FaxingScanning 117 Understanding the printer menus 125Clearing jams 244 Troubleshooting 260Maintaining the printer 214 Managing the printer 241Index 342 324Safety information Safety informationSafety information What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Basic models Understanding the basic functions of the scannerAutomatic document feeder ADF Scanner glass Using the ADF and scanner glassUsing the ADF Using the scanner glassUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel Understanding the home screenTouch 3 4Lights Understanding the colors of the Sleep button and indicatorFeatures Other touch-screen buttons Using the touch-screen buttonsTouch Accept Save a setting Understanding the printer control panel For Macintosh users Setting up and using the home screen applicationsFinding the IP address of the computer For Windows usersCustomizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printerFinding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applicationsClick Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Setting up Multi Send Using MyShortcutUseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Remote Operator Panel Settings Setting up Remote Operator PanelExporting and importing a configuration Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller boardPage Reattach the cover Unpack the memory card Installing a memory cardAccess the controller board Page Installing an optional card Order of installation Installing hardware optionsInstalling optional trays Page Attaching cables Additional printer setup Install the dust coversAdditional printer setup Macintosh Setting up the printer softwareInstalling the printer software Updating available options in the printer driverWindows 7 or earlier Click Update Now ‑ Ask PrinterWindows For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network NetworkingClick + For Macintosh usersSelect Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network From the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup Network/Ports Active NIC Auto SubmitUsing the Personal Identification Number PIN method Using the Push Button Configuration methodReports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setupLoading the 250‑ and 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage Page Loading the manual feeder Length guide tab Loading the 650‑sheet duo trayLoading the multipurpose feeder Feeder extender Width guide tabLinking and unlinking trays Linking and unlinking traysCreating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Paper Menu Custom Types Configuring a custom nameClick Settings Paper Menu Custom Types Assigning a custom paper typePaper and specialty media guide Using specialty mediaTips on using letterhead Paper and specialty media guideABC Tips on using labels Tips on using transparenciesTips on using envelopes Paper guidelines Tips on using card stockPaper characteristics WeightSelecting paper Unacceptable paperSelecting preprinted forms and letterhead Using recycled paper and other office papersSupported paper sizes Supported paper sizes, types, and weightsScanner Duplex Dimension Storing paper550 ‑sheet Multipurpose Tray Glass Mode 550 ‑sheet Multipurpose Tray Glass Mode Feeder Supported paper types and weightsMultipurpose Tray Feeder Scanner Duplex Tray Feeder Glass ModePaper type Manual 650 ‑sheet duo tray 550 ‑sheetPrinting a document PrintingPrinting forms Printing a documentSettings Print Settings Quality Menu Toner Darkness Adjusting toner darknessUsing Max Speed and Max Yield Click Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive Settings Print Settings Setup MenuPrinting from a flash drive or mobile device Recommended flash drives File type Supported flash drives and file typesStoring print jobs in the printer Click Properties, Preferences, Options, or SetupPrinting confidential and other held jobs Printing from a mobile deviceClick Print and Hold Modifying confidential print settingsClick Settings tab Security Confidential Print Setup Printing information pages Canceling a print jobFor Macintosh users Making a quick copy Copying using the ADFCopying Making copiesCopying on transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying on letterhead Creating a copy shortcut using the printer control panelCopying different paper sizes Customizing copy settingsMaking copies using paper from a selected tray Copying to a different sizeCopy to Letter Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Auto Size Match Copy ItReducing or enlarging copies Adjusting copy qualityCollated Not collated Collating copiesPlacing separator sheets between copies Between Copies Between Jobs Between Pages Off Copying multiple pages onto a single sheetCreating a custom copy job Copy Advanced Options Separator SheetsPlacing an overlay message on each Placing information on copiesPlacing a header or footer on pages Copy from Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy optionsCopies ContentScale DarknessSave As Shortcut Using the advanced optionsColor Page Click Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settingsCreating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click SettingsTouch Done Send It Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a documentChanging the output file type Customizing e-mail settingsSending an e‑mail using the address book Adding e-mail subject and message informationUnderstanding the e-mail options Canceling an e-mailSend As ResolutionScan Preview SetupFaxing Setting up the printer to faxFaxing Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setupScenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineTips for this setup Choosing a fax connectionConnected to the same telephone wall jack Connected to different wall jacks To connect Faxing 100 Scenario 2 Digital Subscriber Line DSLFaxing 101 Scenario 3 VoIP telephone serviceFaxing 102 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Page Faxing 106 Connecting the printer to a wall jack in GermanySettings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panelFax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax at a scheduled time Sending a fax using the address bookCreating shortcuts Click Settings Manage Shortcuts Fax Shortcut SetupMaking a fax lighter or darker Customizing fax settingsChanging the fax resolution Click Settings Reports Click Fax Job Log or Fax Call LogHolding faxes Canceling an outgoing faxHolding and forwarding faxes Blocking junk faxesForwarding a fax Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Understanding the fax optionsThis option lets you send a fax at a later time or date Delayed SendFaxing 116 Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server ScanningScanning to an FTP address Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut numberScanning to a computer or flash drive Scanning an FTP using the address bookClick Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning 120 Click Next Close Setting up Scan to ComputerScanning to a flash drive Scanning 121This option lets you type a file name for the scan image Understanding the scan optionsDarkness Scanning 124 Understanding the printer menus 125 Understanding the printer m enusMenus list Understanding the printer menus 126 Supplies menuUnderstanding the printer menus 127 Default Source menuPaper menu Paper Size/Type menuMP Feeder Type Understanding the printer menus 128MP Feeder Size Manual Envelope Size Understanding the printer menus 129Manual Paper Size Manual Paper TypeUnderstanding the printer menus 130 Substitute Size menuPaper Texture menu Understanding the printer menus 131 Understanding the printer menus 132 Paper Weight menuUnderstanding the printer menus 133 Paper Loading menuUnderstanding the printer menus 134 Understanding the printer menus 135 Custom Types menuCustom Names menu Custom Scan Sizes menuUnderstanding the printer menus 136 Universal Setup menuReports menu Reports menuUnderstanding the printer menus 137 Network/PortsActive NIC menu Standard Network or Network x menusUnderstanding the printer menus 138 Understanding the printer menus 139 To access the menu, navigate to either of the followingNetwork Card menu Understanding the printer menus 140 TCP/IP menuIPv6 menu Wireless menuNetwork/Ports Network x Network x Setup Wireless Understanding the printer menus 142 AppleTalk menuSet Zone Standard USB menuUnderstanding the printer menus 143 Understanding the printer menus 144 Smtp Setup menuUnderstanding the printer menus 145 Edit Security Setups menuSecurity menu Understanding the printer menus 146 Miscellaneous Security Settings menuUnderstanding the printer menus 147 Confidential Print menuErase Temporary Data Files menu Understanding the printer menus 148 Security Audit Log menuManually Set Date and Time Set Date and Time menuUnderstanding the printer menus 149 Current Date and TimeUnderstanding the printer menus 150 Settings menuGeneral Settings menu Eco-Mode Quiet ModeRun Initial setup Understanding the printer menus 151Scan to PC Port Range Understanding the printer menus 152Keyboard Paper SizesDisplayed Information Understanding the printer menus 153Date Format Understanding the printer menus 154Home screen customization Understanding the printer menus 155 Contact Name AlarmsTimeouts Understanding the printer menus 156Understanding the printer menus 157 Understanding the printer menus 158 Error RecoveryPrint Recovery Understanding the printer menus 159 Copy Settings menuUnderstanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Understanding the printer menus 164 Fax Settings menuFax Mode Analog Fax Setup menu Fax Cover ResolutionUnderstanding the printer menus 165 Dial Prefix Understanding the printer menus 166Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Understanding the printer menus 172 Fax Mode Fax Server Setup menuFax Mode sends the fax job to a fax server for transmission Use Multi ‑Page Tiff Fax ResolutionUnderstanding the printer menus 173 OrientationUnderstanding the printer menus 174 ‑mail Settings menuEnable Analog Receive ‑mail Server SetupFormat Understanding the printer menus 175Understanding the printer menus 176 ‑mail Bit Depth Understanding the printer menus 177Use cc/bcc Understanding the printer menus 178Understanding the printer menus 179 FTP Settings menuUnderstanding the printer menus 180 File Name Understanding the printer menus 181FTP bit Depth Understanding the printer menus 182 Understanding the printer menus 183 Scan Settings menuFlash Drive menu Understanding the printer menus 184 Scan Bit Depth Understanding the printer menus 185Copies Print Settings menuUnderstanding the printer menus 186 Paper Saver Border Understanding the printer menus 187Duplex Binding Paper Saver OrientationUnderstanding the printer menus 188 Print SettingsSetup menu Resource Save Finishing menuUnderstanding the printer menus 189 Download TargetSeparator Source Understanding the printer menus 190Understanding the printer menus 191 Quality menuUnderstanding the printer menus 192 Manual Color Spot Color ReplacementColor Adjust Understanding the printer menus 193Understanding the printer menus 194 Job Accounting menuUnderstanding the printer menus 195 Utilities menuUnderstanding the printer menus 196 XPS menuPostScript menu Understanding the printer menus 197 PCL Emul menuUnderstanding the printer menus 198 Tray Renumber Understanding the printer menus 199Scale Html menuUnderstanding the printer menus 200 Font SizeUnderstanding the printer menus 201 Help menuImage menu Menu item Description Understanding the printer menus 202Conserving supplies Using recycled paperSaving money and the environment Saving paper and tonerAvoid paper jams Using Eco‑ModeSaving energy Reducing printer noiseSaving money and the environment 205 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep ModeSettings General Settings Using Hibernate modeSetting Hibernate Timeout Click Settings General Settings Sleep Button SettingsClick Settings General Settings Schedule Power Modes Using Schedule Power ModesAdjusting the brightness of the printer display Settings General Settings Timeouts Hibernate TimeoutRecycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Securing the printer 210 Using the security lock featureSecuring the printer Statement of VolatilityErasing non‑volatile memory Touch Wipe All SettingsTouch Back Exit Config Menu Erasing volatile memoryClick Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the printer control panel Using the Embedded Web ServerFinding printer security information Touch Disk Encryption EnableMaintaining the printer 214 Cleaning printer partsCleaning the printer Maintaining the printerClose the scanner cover Cleaning the scanner glassMaintaining the printer 215 Status/Supplies View Supplies Checking the status of parts and suppliesEstimated number of remaining pages Maintaining the printer 216Return Program cartridges Using genuine Lexmark parts and suppliesOrdering supplies Ordering toner cartridgesAll countries and regions Ordering imaging kitsMaintaining the printer 218 WorldwideMaintaining the printer 219 Ordering a maintenance kitStoring supplies Ordering a waste toner bottleTop door Replacing suppliesReplacing the waste toner bottle Maintaining the printer 220Page For more information, see Recycling Lexmark products on Replacing a black and color imaging kit Page Page Page Page Page Page Page Maintaining the printer 231 Replacing toner cartridgesPage Maintaining the printer 233 Replacing a developer unitPage Page Page Page Page Moving the printer to another location Moving the printerBefore moving the printer Maintaining the printer 240 When shipping the printer, use the original packagingShipping the printer Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerNotification Description Click Settings Print Settings Supply NotificationsClick Printer Settings Copying printer settings to other printersRestoring factory default settings Click the Copy Printer SettingsClearing jams 244 Clearing jamsAvoiding jams Load paper properlyUse recommended paper Understanding jam messages and locationsJam location Message on the display What to do Clearing jams 246Clearing jams 247 ‑page jam, clear standard binPage Page ‑page jam, open front door to clear fuser 20y.xx Clearing jams 251 Open the top door Page ‑page jam, open front door 20y.xx ‑page jam, open front door to clear duplex 23y.xx ‑page jam, open tray x 24y.xx ‑page jam, clear manual feeder ‑page jam, clear multipurpose feeder Page Clearing jams 259 ‑page jam, open automatic feeder top cover 28y.xxUnderstanding the printer messages TroubleshootingColor cartridge very low, x estimated pages remain 88.xy Configuration change, some held jobs were not restoredColor cartridge low 88.xy Color cartridge nearly low 88.xyDefective flash detected Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax partition inoperative. Contact system administratorIncorrect paper size, open paper source Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Incompatible tray xLoad paper source with custom string Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory to collate jobLoad Manual Feeder with custom string Troubleshooting 265Load paper source with paper size Load paper source with paper type paper sizeLoad Manual Feeder with paper size Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyMemory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot print faxesRemove defective disk Reinstall missing or unresponsive type imaging kit 31.xyNot enough free space in flash memory for resources Reload printed pages in TrayReplace color cartridge, 0 estimated pages remain 88.xy Remove packaging material, area nameRemove paper from standard output bin Replace all originals if restarting jobReplace missing waste toner bottle 82.xy Troubleshooting 270Replace defective type imaging kit 31.xy Replace jammed originals if restarting jobReplace unsupported type imaging kit 32.xy Restore held jobs?Scanner disabled by admin Replace unsupported color cartridge 32.xyStandard USB port disabled Smtp server not set up. Contact system administratorSome held jobs were not restored Standard network software errorType imaging kit very low, x estimated pages remain 84.xy Too many trays attachedType imaging kit low 84.xy Type imaging kit nearly low 84.xyPrinter display is blank Solving printer problemsWeblink server not set up. Contact system administrator Basic printer problemsTroubleshooting 275 Cannot detect internal option Option problemsTroubleshooting 276 Step Problem is solved. Go to step Tray problemsTroubleshooting 277 Action Yes Step Problem is solved Go to stepJammed pages are not reprinted Paper feed problemsTroubleshooting 278 Action Yes Step Go to step Problem is solvedPaper jam message remains after jam is cleared Troubleshooting 279Confidential and other held jobs do not print Solving print problemsPrinting problems Troubleshooting 280Incorrect characters print Error message about reading the flash drive appearsTroubleshooting 281 Large jobs do not collate Troubleshooting 282Job prints from the wrong tray or on the wrong paper Click File Print Advanced Print As Image OK OK Troubleshooting 283Printing slows down Print jobs do not print Troubleshooting 284Print job takes longer than expected Troubleshooting 285Settings General Settings Print Recovery Page Protect Off Unexpected page breaks occur Troubleshooting 286Settings General Settings Timeouts Tray linking does not workClipped pages or images Print quality problemsTroubleshooting 287 Characters have jagged or uneven edgesGray background on prints Troubleshooting 288Horizontal voids appear on prints Troubleshooting 289Incorrect margins on prints Troubleshooting 290Paper curl Troubleshooting 291Print irregularities Troubleshooting 292Print is too dark Troubleshooting 293Print is too light Troubleshooting 294Printer is printing blank pages Troubleshooting 295Printer is printing solid black pages Troubleshooting 296Shadow images appear on prints Troubleshooting 297Repeating defects appear on prints Skewed print Troubleshooting 298Streaked horizontal lines appear on prints Troubleshooting 299Streaked vertical lines appear on prints Troubleshooting 300Toner fog or background shading appears on prints Troubleshooting 301Toner specks appear on prints Troubleshooting 302Toner rubs off Vertical voids appear on prints Troubleshooting 303Transparency print quality is poor Uneven print densityWhat is Cmyk color? Color quality problemsFAQ about color printing What is RGB color?How does the printer know what color to print? Troubleshooting 305What is manual color correction? How is color specified in a document to be printed?Object type Color conversion tables Prints on color transparencies appear dark when projectedTroubleshooting 306 Print appears tinted Troubleshooting 307Partial document or photo copies Solving copy problemsTroubleshooting 308 Copier does not respondPoor copy quality Troubleshooting 309Scanner unit does not close Advanced Options Advanced Imaging Troubleshooting 310Cannot send or receive a fax Solving fax problemsTroubleshooting 311 Caller ID is not shownTroubleshooting 312 Troubleshooting 313 314 Yes Problem is solved Go to stepSubmit Fax and e-mail functions are not set upSettings General Settings Run initial setup Yes Received fax has poor print quality Troubleshooting 316Click Settings Fax Settings Analog Fax Setup Scan job was not successful Solving scanner problemsTroubleshooting 317 Cannot scan from a computerExisting file check box Troubleshooting 318Poor scanned image quality Stamp or OverwritePartial document or photo scans Troubleshooting 319Scanner does not respond Troubleshooting 320Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 321Troubleshooting 322 Mail Troubleshooting 323Contacting customer support Tech LibraryJune Product informationEdition notice 324325 Licensing noticesTrademarks Meter average sound pressure, dBA Noise emission levelsProduct disposal 326Laser advisory label Temperature informationStatic sensitivity notice Laser notice328 Power consumptionProduct power consumption Mode Description Power consumption WattsRegulatory notices for electromagnetic compatibility Sleep ModeHibernate Mode Off mode330 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 331 European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 332 333 Industry Canada CanadaIndustry Canada Canada 334 Using this product in SwitzerlandJapanese telecom notice Uso del prodotto in Svizzera Regulatory notices for wireless productsUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz336 Modular component noticeExposure to radio frequency radiation ΤΗΣ Οδηγιασ 1999/5/ΕΚ 337338 Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY339 Extent of limited warranty340 Patent acknowledgmentLimitation of liability Additional rights341 Index 342 SymbolsIndex NumericsPage Page FTP Page Page Page Page Page Page