Lexmark CX510DE, 637 manual Printer is printing solid black pages, Troubleshooting 296

Troubleshooting		296
Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aCheck if there is packing material left on the imaging kit. 1 Remove the imaging kit.

2Check if the packing material is properly removed from the imaging kit.

Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit.

3Reinstall the imaging kit.

bResend the print job.

Is the printer still printing blank pages?
Step 2	Contact customer	The problem is solved.
Replace the imaging kit, and then resend the print job.	support.
Is the printer still printing blank pages?

Printer is printing solid black pages

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aRemove, and then reinstall the imaging kit.

Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit.

bResend the print job.

Is the printer printing solid black pages?
Step 2	Contact customer	The problem is solved.
Replace the imaging kit, and then resend the print job.	support.
Is the printer printing solid black pages?