Users Guide
June
Contents
Loading paper and specialty media
Paper and specialty media guide
Printing
Copying
Faxing
Scanning 117
Understanding the printer menus 125
Saving money and the environment 203
Troubleshooting 260
Maintaining the printer 214
Managing the printer 241
Clearing jams 244
324
Index 342
Safety information
Safety information
Safety information
Learning about the printer
Finding information about the printer
Learning about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Understanding the basic functions of the scanner
Basic models
Using the ADF and scanner glass
Using the ADF
Using the scanner glass
Automatic document feeder ADF Scanner glass
Using the printer control panel
Understanding the printer control panel
Understanding the home screen
Understanding the printer control panel
3 4
Touch
Understanding the colors of the Sleep button and indicator
Features
Lights
Using the touch-screen buttons
Touch Accept Save a setting
Other touch-screen buttons
Understanding the printer control panel
Setting up and using the home screen applications
Finding the IP address of the computer
For Windows users
For Macintosh users
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Finding the IP address of the printer
Customizing the home screen
Setting up Forms and Favorites
Understanding the different applications
Activating the home screen applications
Finding information about the home screen applications
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Click Settings Apps Apps Management Card Copy
Using MyShortcut
Setting up Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
UseTo
Setting up Remote Operator Panel
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Click Submit
Additional printer setup
Installing internal options
Accessing the controller board
Available internal options
Page
Reattach the cover
Installing a memory card
Access the controller board
Unpack the memory card
Page
Installing an optional card
Installing hardware options
Order of installation
Installing optional trays
Page
Additional printer setup Install the dust covers
Attaching cables
Additional printer setup
Setting up the printer software
Installing the printer software
Updating available options in the printer driver
Macintosh
Click Update Now ‑ Ask Printer
Windows
Windows 7 or earlier
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
For Windows users
For Macintosh users
Select Ethernet connection, and then click Continue
Click +
Preparing to set up the printer on a wireless network
Connecting the printer using the Wireless Setup Wizard
Select a wireless connection setup
Network/Ports Active NIC Auto Submit
From the printer control panel, navigate to
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Verifying printer setup
Printing a menu settings
Printing a network setup
Reports Menu Settings
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Loading the 250‑ and 550‑sheet tray
Page
Page
Loading the manual feeder
Loading the 650‑sheet duo tray
Length guide tab
Loading the multipurpose feeder
Width guide tab
Feeder extender
Linking and unlinking trays
Linking and unlinking trays
Using the Embedded Web Server
Using the printer control panel
Creating a custom name for a paper type
Configuring a custom name
Click Settings Paper Menu Custom Types
Assigning a custom paper type
Paper Menu Custom Types
Using specialty media
Tips on using letterhead
Paper and specialty media guide
Paper and specialty media guide
ABC
Tips on using transparencies
Tips on using envelopes
Tips on using labels
Tips on using card stock
Paper characteristics
Weight
Paper guidelines
Unacceptable paper
Selecting paper
Using recycled paper and other office papers
Selecting preprinted forms and letterhead
Supported paper sizes, types, and weights
Scanner Duplex Dimension
Storing paper
Supported paper sizes
550 ‑sheet Multipurpose Tray Glass Mode
Supported paper types and weights
550 ‑sheet Multipurpose Tray Glass Mode Feeder
Scanner Duplex Tray Feeder Glass Mode
Paper type
Manual 650 ‑sheet duo tray 550 ‑sheet
Multipurpose Tray Feeder
Printing
Printing forms
Printing a document
Printing a document
Adjusting toner darkness
Using Max Speed and Max Yield
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Setup Menu
Printing from a flash drive or mobile device
Printing from a flash drive
Supported flash drives and file types
Recommended flash drives File type
Click Properties, Preferences, Options, or Setup
Printing confidential and other held jobs
Printing from a mobile device
Storing print jobs in the printer
Modifying confidential print settings
Click Settings tab Security Confidential Print Setup
Click Print and Hold
Canceling a print job
Printing information pages
For Macintosh users
Copying using the ADF
Copying
Making copies
Making a quick copy
Copying using the scanner glass
Copying photos
Copying on specialty media
Copying on transparencies
Creating a copy shortcut using the printer control panel
Copying on letterhead
Customizing copy settings
Making copies using paper from a selected tray
Copying to a different size
Copying different paper sizes
Copying on both sides of the paper duplexing
Example 2 Copying on a single paper size
Copy to Auto Size Match Copy It
Copy to Letter Copy It
Adjusting copy quality
Reducing or enlarging copies
Collating copies
Placing separator sheets between copies
Collated Not collated
Copying multiple pages onto a single sheet
Creating a custom copy job
Copy Advanced Options Separator Sheets
Between Copies Between Jobs Between Pages Off
Placing information on copies
Placing a header or footer on pages
Placing an overlay message on each
Canceling a copy job
Canceling a copy job while pages are being printed
Understanding the copy options
Copy from
Content
Scale
Darkness
Copies
Using the advanced options
Color
Save As Shortcut
Page
Setting up the printer to e-mail
Setting up the e-mail function
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the printer control panel
Click Settings
Creating an e-mail shortcut
Sending an e-mail using the printer control panel
Sending an e‑mail using a shortcut number
Mailing a document
Touch Done Send It
Customizing e-mail settings
Sending an e‑mail using the address book
Adding e-mail subject and message information
Changing the output file type
Canceling an e-mail
Understanding the e-mail options
Resolution
Send As
Setup
Scan Preview
Setting up the printer to fax
Faxing
Faxing
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Choosing a fax connection
Scenario 1 Standard telephone line
Connected to the same telephone wall jack
Connected to different wall jacks
To connect
Scenario 2 Digital Subscriber Line DSL
Faxing 100
Scenario 3 VoIP telephone service
Faxing 101
Setup 1 Printer is connected directly to a cable modem
Faxing 102
Page
Part name Part number Lexmark adapter plug 40X8519
Page
Connecting the printer to a wall jack in Germany
Faxing 106
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Settings Fax Settings Analog Fax Setup Answer On
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax using the printer control panel
Sending a fax
Sending a fax using the computer
Sending a fax using a shortcut number
Fax tab Enable fax
Sending a fax using the address book
Sending a fax at a scheduled time
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Customizing fax settings
Changing the fax resolution
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Canceling an outgoing fax
Holding and forwarding faxes
Blocking junk faxes
Holding faxes
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Click Settings Fax Settings
Understanding the fax options
Forwarding a fax
Delayed Send
This option lets you send a fax at a later time or date
Faxing 116
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address using a shortcut number
Scanning to an FTP address
Scanning an FTP using the address book
Scanning to a computer or flash drive
Scanning to a computer using the Embedded Web Server
Scanning 120
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Scanning to a flash drive
Scanning 121
Click Next Close
Understanding the scan options
This option lets you type a file name for the scan image
Darkness
Scanning 124
Understanding the printer m enus
Menus list
Understanding the printer menus 125
Supplies menu
Understanding the printer menus 126
Default Source menu
Paper menu
Paper Size/Type menu
Understanding the printer menus 127
Understanding the printer menus 128
MP Feeder Size
MP Feeder Type
Understanding the printer menus 129
Manual Paper Size
Manual Paper Type
Manual Envelope Size
Substitute Size menu
Paper Texture menu
Understanding the printer menus 130
Understanding the printer menus 131
Paper Weight menu
Understanding the printer menus 132
Paper Loading menu
Understanding the printer menus 133
Understanding the printer menus 134
Custom Types menu
Custom Names menu
Custom Scan Sizes menu
Understanding the printer menus 135
Universal Setup menu
Reports menu
Reports menu
Understanding the printer menus 136
Network/Ports
Active NIC menu
Standard Network or Network x menus
Understanding the printer menus 137
Understanding the printer menus 138
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 139
TCP/IP menu
Understanding the printer menus 140
Wireless menu
Network/Ports Network x Network x Setup Wireless
IPv6 menu
AppleTalk menu
Understanding the printer menus 142
Standard USB menu
Understanding the printer menus 143
Set Zone
Smtp Setup menu
Understanding the printer menus 144
Edit Security Setups menu
Security menu
Understanding the printer menus 145
Miscellaneous Security Settings menu
Understanding the printer menus 146
Confidential Print menu
Erase Temporary Data Files menu
Understanding the printer menus 147
Security Audit Log menu
Understanding the printer menus 148
Set Date and Time menu
Understanding the printer menus 149
Current Date and Time
Manually Set Date and Time
Settings menu
General Settings menu
Understanding the printer menus 150
Quiet Mode
Run Initial setup
Understanding the printer menus 151
Eco-Mode
Understanding the printer menus 152
Keyboard
Paper Sizes
Scan to PC Port Range
Understanding the printer menus 153
Displayed Information
Understanding the printer menus 154
Home screen customization
Date Format
Understanding the printer menus 155
Alarms
Timeouts
Understanding the printer menus 156
Contact Name
Understanding the printer menus 157
Error Recovery
Print Recovery
Understanding the printer menus 158
Copy Settings menu
Understanding the printer menus 159
Understanding the printer menus 160
Understanding the printer menus 161
Understanding the printer menus 162
Understanding the printer menus 163
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 164
Resolution
Understanding the printer menus 165
Fax Cover
Understanding the printer menus 166
Dial Prefix
Understanding the printer menus 167
Understanding the printer menus 168
Understanding the printer menus 169
Understanding the printer menus 170
Understanding the printer menus 171
Fax Mode Fax Server Setup menu
Fax Mode sends the fax job to a fax server for transmission
Understanding the printer menus 172
Fax Resolution
Understanding the printer menus 173
Orientation
Use Multi ‑Page Tiff
‑mail Settings menu
Enable Analog Receive
‑mail Server Setup
Understanding the printer menus 174
Understanding the printer menus 175
Format
Understanding the printer menus 176
Understanding the printer menus 177
‑mail Bit Depth
Understanding the printer menus 178
Use cc/bcc
FTP Settings menu
Understanding the printer menus 179
Understanding the printer menus 180
Understanding the printer menus 181
FTP bit Depth
File Name
Understanding the printer menus 182
Scan Settings menu
Flash Drive menu
Understanding the printer menus 183
Understanding the printer menus 184
Understanding the printer menus 185
Scan Bit Depth
Print Settings menu
Understanding the printer menus 186
Copies
Understanding the printer menus 187
Duplex Binding
Paper Saver Orientation
Paper Saver Border
Print Settings
Setup menu
Understanding the printer menus 188
Finishing menu
Understanding the printer menus 189
Download Target
Resource Save
Understanding the printer menus 190
Separator Source
Quality menu
Understanding the printer menus 191
Understanding the printer menus 192
Spot Color Replacement
Color Adjust
Understanding the printer menus 193
Manual Color
Job Accounting menu
Understanding the printer menus 194
Utilities menu
Understanding the printer menus 195
XPS menu
PostScript menu
Understanding the printer menus 196
PCL Emul menu
Understanding the printer menus 197
Understanding the printer menus 198
Understanding the printer menus 199
Tray Renumber
Html menu
Understanding the printer menus 200
Font Size
Scale
Help menu
Image menu
Understanding the printer menus 201
Understanding the printer menus 202
Menu item Description
Using recycled paper
Saving money and the environment
Saving paper and toner
Conserving supplies
Using Eco‑Mode
Saving energy
Reducing printer noise
Avoid paper jams
Adjusting Sleep mode
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 205
Using Hibernate mode
Setting Hibernate Timeout
Click Settings General Settings Sleep Button Settings
Settings General Settings
Using Schedule Power Modes
Adjusting the brightness of the printer display
Settings General Settings Timeouts Hibernate Timeout
Click Settings General Settings Schedule Power Modes
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
Page
Using the security lock feature
Securing the printer
Statement of Volatility
Securing the printer 210
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing volatile memory
Erasing non‑volatile memory
Configuring printer hard disk encryption
Using the printer control panel
Using the Embedded Web Server
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Finding printer security information
Cleaning printer parts
Cleaning the printer
Maintaining the printer
Maintaining the printer 214
Cleaning the scanner glass
Maintaining the printer 215
Close the scanner cover
Checking the status of parts and supplies
Estimated number of remaining pages
Maintaining the printer 216
Status/Supplies View Supplies
Using genuine Lexmark parts and supplies
Ordering supplies
Ordering toner cartridges
Return Program cartridges
Ordering imaging kits
Maintaining the printer 218
Worldwide
All countries and regions
Ordering a maintenance kit
Storing supplies
Ordering a waste toner bottle
Maintaining the printer 219
Replacing supplies
Replacing the waste toner bottle
Maintaining the printer 220
Top door
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For more information, see Recycling Lexmark products on
Replacing a black and color imaging kit
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Replacing toner cartridges
Maintaining the printer 231
Page
Replacing a developer unit
Maintaining the printer 233
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Moving the printer
Before moving the printer
Moving the printer to another location
When shipping the printer, use the original packaging
Shipping the printer
Maintaining the printer 240
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the printer
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Copying printer settings to other printers
Restoring factory default settings
Click the Copy Printer Settings
Click Printer Settings
Clearing jams
Avoiding jams
Load paper properly
Clearing jams 244
Understanding jam messages and locations
Use recommended paper
Clearing jams 246
Jam location Message on the display What to do
‑page jam, clear standard bin
Clearing jams 247
Page
Page
‑page jam, open front door to clear fuser 20y.xx
Clearing jams 251 Open the top door
Page
‑page jam, open front door 20y.xx
‑page jam, open front door to clear duplex 23y.xx
‑page jam, open tray x 24y.xx
‑page jam, clear manual feeder
‑page jam, clear multipurpose feeder
Page
‑page jam, open automatic feeder top cover 28y.xx
Clearing jams 259
Troubleshooting
Understanding the printer messages
Configuration change, some held jobs were not restored
Color cartridge low 88.xy
Color cartridge nearly low 88.xy
Color cartridge very low, x estimated pages remain 88.xy
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Fax partition inoperative. Contact system administrator
Defective flash detected
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Incompatible tray x
Incorrect paper size, open paper source
Insufficient memory to support Resource Save feature
Insufficient memory, some held jobs will not be restored
Insufficient memory to collate job
Load paper source with custom string
Troubleshooting 265
Load paper source with paper size
Load paper source with paper type paper size
Load Manual Feeder with custom string
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Maintenance kit very low, x estimated pages remain 80.xy
Load Manual Feeder with paper size
Network x software error
No analog phone line connected to modem, fax is disabled
Memory full, cannot print faxes
Memory full, cannot send faxes
Reinstall missing or unresponsive type imaging kit 31.xy
Not enough free space in flash memory for resources
Reload printed pages in Tray
Remove defective disk
Remove packaging material, area name
Remove paper from standard output bin
Replace all originals if restarting job
Replace color cartridge, 0 estimated pages remain 88.xy
Troubleshooting 270
Replace defective type imaging kit 31.xy
Replace jammed originals if restarting job
Replace missing waste toner bottle 82.xy
Restore held jobs?
Scanner disabled by admin
Replace unsupported color cartridge 32.xy
Replace unsupported type imaging kit 32.xy
Smtp server not set up. Contact system administrator
Some held jobs were not restored
Standard network software error
Standard USB port disabled
Too many trays attached
Type imaging kit low 84.xy
Type imaging kit nearly low 84.xy
Type imaging kit very low, x estimated pages remain 84.xy
Solving printer problems
Weblink server not set up. Contact system administrator
Basic printer problems
Printer display is blank
Troubleshooting 275
Option problems
Troubleshooting 276
Cannot detect internal option
Tray problems
Troubleshooting 277
Action Yes Step Problem is solved Go to step
Step Problem is solved. Go to step
Paper feed problems
Troubleshooting 278
Action Yes Step Go to step Problem is solved
Jammed pages are not reprinted
Troubleshooting 279
Paper jam message remains after jam is cleared
Solving print problems
Printing problems
Troubleshooting 280
Confidential and other held jobs do not print
Error message about reading the flash drive appears
Troubleshooting 281
Incorrect characters print
Troubleshooting 282
Job prints from the wrong tray or on the wrong paper
Large jobs do not collate
Troubleshooting 283
Printing slows down
Click File Print Advanced Print As Image OK OK
Troubleshooting 284
Print jobs do not print
Troubleshooting 285
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
Troubleshooting 286
Settings General Settings Timeouts
Tray linking does not work
Unexpected page breaks occur
Print quality problems
Troubleshooting 287
Characters have jagged or uneven edges
Clipped pages or images
Troubleshooting 288
Gray background on prints
Troubleshooting 289
Horizontal voids appear on prints
Troubleshooting 290
Incorrect margins on prints
Troubleshooting 291
Paper curl
Troubleshooting 292
Print irregularities
Troubleshooting 293
Print is too dark
Troubleshooting 294
Print is too light
Troubleshooting 295
Printer is printing blank pages
Troubleshooting 296
Printer is printing solid black pages
Troubleshooting 297
Repeating defects appear on prints
Shadow images appear on prints
Troubleshooting 298
Skewed print
Troubleshooting 299
Streaked horizontal lines appear on prints
Troubleshooting 300
Streaked vertical lines appear on prints
Troubleshooting 301
Toner fog or background shading appears on prints
Troubleshooting 302
Toner rubs off
Toner specks appear on prints
Troubleshooting 303
Transparency print quality is poor
Uneven print density
Vertical voids appear on prints
Color quality problems
FAQ about color printing
What is RGB color?
What is Cmyk color?
Troubleshooting 305
What is manual color correction?
How is color specified in a document to be printed?
How does the printer know what color to print?
Prints on color transparencies appear dark when projected
Troubleshooting 306
Object type Color conversion tables
Troubleshooting 307
Print appears tinted
Solving copy problems
Troubleshooting 308
Copier does not respond
Partial document or photo copies
Troubleshooting 309
Scanner unit does not close
Poor copy quality
Troubleshooting 310
Advanced Options Advanced Imaging
Solving fax problems
Troubleshooting 311
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 312
Troubleshooting 313
Yes Problem is solved Go to step
314
Fax and e-mail functions are not set up
Settings General Settings Run initial setup Yes
Submit
Troubleshooting 316
Click Settings Fax Settings Analog Fax Setup
Received fax has poor print quality
Solving scanner problems
Troubleshooting 317
Cannot scan from a computer
Scan job was not successful
Troubleshooting 318
Poor scanned image quality
Stamp or Overwrite
Existing file check box
Troubleshooting 319
Partial document or photo scans
Troubleshooting 320
Scanner does not respond
Solving home screen applications problems
An application error has occurred
Troubleshooting 321
Click Settings Apps Apps Management System tab Log
Troubleshooting 322
Troubleshooting 323
Contacting customer support
Tech Library
Mail
Product information
Edition notice
324
June
Licensing notices
Trademarks
325
Noise emission levels
Product disposal
326
Meter average sound pressure, dBA
Temperature information
Static sensitivity notice
Laser notice
Laser advisory label
Power consumption
Product power consumption
Mode Description Power consumption Watts
328
Sleep Mode
Hibernate Mode
Off mode
Regulatory notices for electromagnetic compatibility
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
330
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
331
332
Industry Canada Canada
Industry Canada Canada
333
Using this product in Switzerland
Japanese telecom notice
334
Regulatory notices for wireless products
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Modular component notice
Exposure to radio frequency radiation
336
337
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Limited warranty
Limited warranty service
Lexmark International, Inc., Lexington, KY
338
Extent of limited warranty
339
Patent acknowledgment
Limitation of liability
Additional rights
340
341
Symbols
Index
Numerics
Index 342
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