Lexmark CX510DE, 637 Solving scanner problems, Cannot scan from a computer, Troubleshooting 317

Troubleshooting 317

Solving scanner problems

Cannot scan from a computer

Action	Yes	No
Step 1	Go to step 3.	Go to step 2.
Make sure the printer is turned on and that Ready appears on the printer
display before scanning a job.
Does Ready appear before scanning the job?
Step 2	Clear the error	Go to step 3.
Turn off the printer, then wait for about 10 seconds, and then turn the	message.
printer back on.
Is there an error message on the printer display?
Step 3	Contact customer	Tighten the cable
Check the cable connections between the printer and the print server to	support.	connections.
make sure they are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections between the printer and the print server
secure?

Scan job was not successful

Action	Yes	No
Step 1	Go to step 2.	Connect the cables
Check the cable connections.		properly.
Make sure the Ethernet or USB cable is securely connected to the
computer and the printer.
Are the cables securely connected?
Step 2	Change the file name.	Go to step 3.
Check if the file name is already in use.
Is the file name already in use?
Step 3	Close the file you are	Go to step 4.
Check if the document or photo you want to scan is open in another	scanning.
application or being used by another user.
Is the file you want to scan open by another application or user?