Lexmark 637, CX510DE guide

Clearing jams

249

bPull the green lever to open the fuser cover.

cIf there is a jammed paper in the fuser, then hold down the fuser cover, and then remove the paper. Note: Make sure all paper fragments are removed.

Image 249

Lexmark 637, CX510DE manual

Contents

June Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting Copying Scanning 117 FaxingUnderstanding the printer menus 125 Saving money and the environment 203 Maintaining the printer 214 Troubleshooting 260Managing the printer 241 Clearing jams 244 Index 342 324 Safety information Safety information Safety information Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Basic models Understanding the basic functions of the scanner Using the ADF Using the ADF and scanner glassUsing the scanner glass Automatic document feeder ADF Scanner glass Understanding the printer control panel Using the printer control panelUnderstanding the home screen Understanding the printer control panel Touch 3 4 Understanding the colors of the Sleep button and indicator FeaturesLights Using the touch-screen buttons Touch Accept Save a settingOther touch-screen buttons Understanding the printer control panel Finding the IP address of the computer Setting up and using the home screen applicationsFor Windows users For Macintosh users Click Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screen Understanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applications Setting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcut Setting up Scan to Network Click Settings Apps Apps Management Multi SendUseTo Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAccessing the controller board Available internal optionsPage Reattach the cover Installing a memory card Access the controller boardUnpack the memory card Page Installing an optional card Order of installation Installing hardware options Installing optional trays Page Attaching cables Additional printer setup Install the dust covers Additional printer setup Installing the printer software Setting up the printer softwareUpdating available options in the printer driver Macintosh Click Update Now ‑ Ask Printer WindowsWindows 7 or earlier Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Windows users For Macintosh users Select Ethernet connection, and then click ContinueClick + Preparing to set up the printer on a wireless network Select a wireless connection setup Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate to Using the Personal Identification Number PIN method Using the Push Button Configuration method Printing a menu settings Verifying printer setupPrinting a network setup Reports Menu Settings Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the 250‑ and 550‑sheet trayPage Page Loading the manual feeder Length guide tab Loading the 650‑sheet duo tray Loading the multipurpose feeder Feeder extender Width guide tab Linking and unlinking trays Linking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Click Settings Paper Menu Custom Types Configuring a custom nameAssigning a custom paper type Paper Menu Custom Types Tips on using letterhead Using specialty mediaPaper and specialty media guide Paper and specialty media guide ABC Tips on using transparencies Tips on using envelopesTips on using labels Paper characteristics Tips on using card stockWeight Paper guidelines Selecting paper Unacceptable paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Scanner Duplex Dimension Supported paper sizes, types, and weightsStoring paper Supported paper sizes 550 ‑sheet Multipurpose Tray Glass Mode 550 ‑sheet Multipurpose Tray Glass Mode Feeder Supported paper types and weights Paper type Scanner Duplex Tray Feeder Glass ModeManual 650 ‑sheet duo tray 550 ‑sheet Multipurpose Tray Feeder Printing forms PrintingPrinting a document Printing a document Using Max Speed and Max Yield Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Setup Menu Printing from a flash drive or mobile devicePrinting from a flash drive Recommended flash drives File type Supported flash drives and file types Printing confidential and other held jobs Click Properties, Preferences, Options, or SetupPrinting from a mobile device Storing print jobs in the printer Modifying confidential print settings Click Settings tab Security Confidential Print SetupClick Print and Hold Printing information pages Canceling a print job For Macintosh users Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Copying on transparencies Copying on letterhead Creating a copy shortcut using the printer control panel Making copies using paper from a selected tray Customizing copy settingsCopying to a different size Copying different paper sizes Example 2 Copying on a single paper size Copying on both sides of the paper duplexingCopy to Auto Size Match Copy It Copy to Letter Copy It Reducing or enlarging copies Adjusting copy quality Collating copies Placing separator sheets between copiesCollated Not collated Creating a custom copy job Copying multiple pages onto a single sheetCopy Advanced Options Separator Sheets Between Copies Between Jobs Between Pages Off Placing information on copies Placing a header or footer on pagesPlacing an overlay message on each Canceling a copy job while pages are being printed Canceling a copy jobUnderstanding the copy options Copy from Scale ContentDarkness Copies Using the advanced options ColorSave As Shortcut Page Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings Creating an e-mail shortcut Sending an e‑mail using a shortcut number Sending an e-mail using the printer control panelMailing a document Touch Done Send It Sending an e‑mail using the address book Customizing e-mail settingsAdding e-mail subject and message information Changing the output file type Understanding the e-mail options Canceling an e-mail Send As Resolution Scan Preview Setup Setting up the printer to fax FaxingFaxing Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Tips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Connected to different wall jacks To connect Faxing 100 Scenario 2 Digital Subscriber Line DSL Faxing 101 Scenario 3 VoIP telephone service Faxing 102 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Page Faxing 106 Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Changing the fax resolution Customizing fax settingsClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darker Holding and forwarding faxes Canceling an outgoing faxBlocking junk faxes Holding faxes Click Settings Fax Settings Click Settings Fax Settings Analog Fax Setup Holding FaxesUnderstanding the fax options Forwarding a fax This option lets you send a fax at a later time or date Delayed Send Faxing 116 Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP address Scanning to an FTP address using the printer control panel Creating an FTP shortcut using the printer control panelScanning to an FTP address using a shortcut number Scanning to an FTP address Scanning to a computer or flash drive Scanning an FTP using the address book Scanning to a computer using the Embedded Web Server Scanning 120Click Scan Profile Create Scan Profile Scanning to a flash drive Setting up Scan to ComputerScanning 121 Click Next Close This option lets you type a file name for the scan image Understanding the scan options Darkness Scanning 124 Understanding the printer m enus Menus listUnderstanding the printer menus 125 Understanding the printer menus 126 Supplies menu Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 127 Understanding the printer menus 128 MP Feeder SizeMP Feeder Type Manual Paper Size Understanding the printer menus 129Manual Paper Type Manual Envelope Size Substitute Size menu Paper Texture menuUnderstanding the printer menus 130 Understanding the printer menus 131 Understanding the printer menus 132 Paper Weight menu Understanding the printer menus 133 Paper Loading menu Understanding the printer menus 134 Custom Names menu Custom Types menuCustom Scan Sizes menu Understanding the printer menus 135 Reports menu Universal Setup menuReports menu Understanding the printer menus 136 Active NIC menu Network/PortsStandard Network or Network x menus Understanding the printer menus 137 Understanding the printer menus 138 To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 139 Understanding the printer menus 140 TCP/IP menu Wireless menu Network/Ports Network x Network x Setup WirelessIPv6 menu Understanding the printer menus 142 AppleTalk menu Standard USB menu Understanding the printer menus 143Set Zone Understanding the printer menus 144 Smtp Setup menu Edit Security Setups menu Security menuUnderstanding the printer menus 145 Understanding the printer menus 146 Miscellaneous Security Settings menu Confidential Print menu Erase Temporary Data Files menuUnderstanding the printer menus 147 Understanding the printer menus 148 Security Audit Log menu Understanding the printer menus 149 Set Date and Time menuCurrent Date and Time Manually Set Date and Time Settings menu General Settings menuUnderstanding the printer menus 150 Run Initial setup Quiet ModeUnderstanding the printer menus 151 Eco-Mode Keyboard Understanding the printer menus 152Paper Sizes Scan to PC Port Range Displayed Information Understanding the printer menus 153 Understanding the printer menus 154 Home screen customizationDate Format Understanding the printer menus 155 Timeouts AlarmsUnderstanding the printer menus 156 Contact Name Understanding the printer menus 157 Error Recovery Print RecoveryUnderstanding the printer menus 158 Understanding the printer menus 159 Copy Settings menu Understanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 164 Resolution Understanding the printer menus 165Fax Cover Dial Prefix Understanding the printer menus 166 Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Fax Mode Fax Server Setup menu Fax Mode sends the fax job to a fax server for transmissionUnderstanding the printer menus 172 Understanding the printer menus 173 Fax ResolutionOrientation Use Multi ‑Page Tiff Enable Analog Receive ‑mail Settings menu‑mail Server Setup Understanding the printer menus 174 Format Understanding the printer menus 175 Understanding the printer menus 176 ‑mail Bit Depth Understanding the printer menus 177 Use cc/bcc Understanding the printer menus 178 Understanding the printer menus 179 FTP Settings menu Understanding the printer menus 180 Understanding the printer menus 181 FTP bit DepthFile Name Understanding the printer menus 182 Scan Settings menu Flash Drive menuUnderstanding the printer menus 183 Understanding the printer menus 184 Scan Bit Depth Understanding the printer menus 185 Print Settings menu Understanding the printer menus 186Copies Duplex Binding Understanding the printer menus 187Paper Saver Orientation Paper Saver Border Print Settings Setup menuUnderstanding the printer menus 188 Understanding the printer menus 189 Finishing menuDownload Target Resource Save Separator Source Understanding the printer menus 190 Understanding the printer menus 191 Quality menu Understanding the printer menus 192 Color Adjust Spot Color ReplacementUnderstanding the printer menus 193 Manual Color Understanding the printer menus 194 Job Accounting menu Understanding the printer menus 195 Utilities menu XPS menu PostScript menuUnderstanding the printer menus 196 Understanding the printer menus 197 PCL Emul menu Understanding the printer menus 198 Tray Renumber Understanding the printer menus 199 Understanding the printer menus 200 Html menuFont Size Scale Help menu Image menuUnderstanding the printer menus 201 Menu item Description Understanding the printer menus 202 Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Saving energy Using Eco‑ModeReducing printer noise Avoid paper jams Click Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 205 Setting Hibernate Timeout Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings General Settings Adjusting the brightness of the printer display Using Schedule Power ModesSettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power Modes Recycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Using the security lock featureStatement of Volatility Securing the printer 210 Touch Back Exit Config Menu Touch Wipe All SettingsErasing volatile memory Erasing non‑volatile memory Using the printer control panel Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk Encryption Finding printer security information Touch Disk Encryption Enable Cleaning the printer Cleaning printer partsMaintaining the printer Maintaining the printer 214 Cleaning the scanner glass Maintaining the printer 215Close the scanner cover Estimated number of remaining pages Checking the status of parts and suppliesMaintaining the printer 216 Status/Supplies View Supplies Ordering supplies Using genuine Lexmark parts and suppliesOrdering toner cartridges Return Program cartridges Maintaining the printer 218 Ordering imaging kitsWorldwide All countries and regions Storing supplies Ordering a maintenance kitOrdering a waste toner bottle Maintaining the printer 219 Replacing the waste toner bottle Replacing suppliesMaintaining the printer 220 Top doorPage For more information, see Recycling Lexmark products on Replacing a black and color imaging kit Page Page Page Page Page Page Page Maintaining the printer 231 Replacing toner cartridgesPage Maintaining the printer 233 Replacing a developer unitPage Page Page Page Page Moving the printer Before moving the printerMoving the printer to another location When shipping the printer, use the original packaging Shipping the printerMaintaining the printer 240 Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual display Notification Description Click Settings Print Settings Supply Notifications Restoring factory default settings Copying printer settings to other printersClick the Copy Printer Settings Click Printer Settings Avoiding jams Clearing jamsLoad paper properly Clearing jams 244 Use recommended paper Understanding jam messages and locations Jam location Message on the display What to do Clearing jams 246 Clearing jams 247 ‑page jam, clear standard binPage Page ‑page jam, open front door to clear fuser 20y.xx Clearing jams 251 Open the top door Page ‑page jam, open front door 20y.xx ‑page jam, open front door to clear duplex 23y.xx ‑page jam, open tray x 24y.xx ‑page jam, clear manual feeder ‑page jam, clear multipurpose feeder Page Clearing jams 259 ‑page jam, open automatic feeder top cover 28y.xx Understanding the printer messages Troubleshooting Color cartridge low 88.xy Configuration change, some held jobs were not restoredColor cartridge nearly low 88.xy Color cartridge very low, x estimated pages remain 88.xy Error reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Defective flash detected Fax Station Number not set up. Contact system administrator Fax Station Name not set up. Contact system administratorIncompatible tray x Incorrect paper size, open paper source Insufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory to collate job Load paper source with custom string Load paper source with paper size Troubleshooting 265Load paper source with paper type paper size Load Manual Feeder with custom string Maintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Load Manual Feeder with paper size No analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot print faxes Memory full, cannot send faxes Not enough free space in flash memory for resources Reinstall missing or unresponsive type imaging kit 31.xyReload printed pages in Tray Remove defective disk Remove paper from standard output bin Remove packaging material, area nameReplace all originals if restarting job Replace color cartridge, 0 estimated pages remain 88.xy Replace defective type imaging kit 31.xy Troubleshooting 270Replace jammed originals if restarting job Replace missing waste toner bottle 82.xy Scanner disabled by admin Restore held jobs?Replace unsupported color cartridge 32.xy Replace unsupported type imaging kit 32.xy Some held jobs were not restored Smtp server not set up. Contact system administratorStandard network software error Standard USB port disabled Type imaging kit low 84.xy Too many trays attachedType imaging kit nearly low 84.xy Type imaging kit very low, x estimated pages remain 84.xy Weblink server not set up. Contact system administrator Solving printer problemsBasic printer problems Printer display is blank Troubleshooting 275 Option problems Troubleshooting 276Cannot detect internal option Troubleshooting 277 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to step Troubleshooting 278 Paper feed problemsAction Yes Step Go to step Problem is solved Jammed pages are not reprinted Paper jam message remains after jam is cleared Troubleshooting 279 Printing problems Solving print problemsTroubleshooting 280 Confidential and other held jobs do not print Error message about reading the flash drive appears Troubleshooting 281Incorrect characters print Troubleshooting 282 Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Troubleshooting 283 Printing slows downClick File Print Advanced Print As Image OK OK Print jobs do not print Troubleshooting 284 Troubleshooting 285 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Settings General Settings Timeouts Troubleshooting 286Tray linking does not work Unexpected page breaks occur Troubleshooting 287 Print quality problemsCharacters have jagged or uneven edges Clipped pages or images Gray background on prints Troubleshooting 288 Horizontal voids appear on prints Troubleshooting 289 Incorrect margins on prints Troubleshooting 290 Paper curl Troubleshooting 291 Print irregularities Troubleshooting 292 Print is too dark Troubleshooting 293 Print is too light Troubleshooting 294 Printer is printing blank pages Troubleshooting 295 Printer is printing solid black pages Troubleshooting 296 Troubleshooting 297 Repeating defects appear on printsShadow images appear on prints Skewed print Troubleshooting 298 Streaked horizontal lines appear on prints Troubleshooting 299 Streaked vertical lines appear on prints Troubleshooting 300 Toner fog or background shading appears on prints Troubleshooting 301 Troubleshooting 302 Toner rubs offToner specks appear on prints Transparency print quality is poor Troubleshooting 303Uneven print density Vertical voids appear on prints FAQ about color printing Color quality problemsWhat is RGB color? What is Cmyk color? What is manual color correction? Troubleshooting 305How is color specified in a document to be printed? How does the printer know what color to print? Prints on color transparencies appear dark when projected Troubleshooting 306Object type Color conversion tables Print appears tinted Troubleshooting 307 Troubleshooting 308 Solving copy problemsCopier does not respond Partial document or photo copies Troubleshooting 309 Scanner unit does not closePoor copy quality Advanced Options Advanced Imaging Troubleshooting 310 Troubleshooting 311 Solving fax problemsCaller ID is not shown Cannot send or receive a fax Troubleshooting 312 Troubleshooting 313 314 Yes Problem is solved Go to step Fax and e-mail functions are not set up Settings General Settings Run initial setup YesSubmit Troubleshooting 316 Click Settings Fax Settings Analog Fax SetupReceived fax has poor print quality Troubleshooting 317 Solving scanner problemsCannot scan from a computer Scan job was not successful Poor scanned image quality Troubleshooting 318Stamp or Overwrite Existing file check box Partial document or photo scans Troubleshooting 319 Scanner does not respond Troubleshooting 320 An application error has occurred Solving home screen applications problemsTroubleshooting 321 Click Settings Apps Apps Management System tab Log Troubleshooting 322 Contacting customer support Troubleshooting 323Tech Library Mail Edition notice Product information324 June Licensing notices Trademarks325 Product disposal Noise emission levels326 Meter average sound pressure, dBA Static sensitivity notice Temperature informationLaser notice Laser advisory label Product power consumption Power consumptionMode Description Power consumption Watts 328 Hibernate Mode Sleep ModeOff mode Regulatory notices for electromagnetic compatibility Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada330 European Community EC directives conformity Regulatory notices for telecommunication terminal equipment331 332 Industry Canada Canada Industry Canada Canada333 Using this product in Switzerland Japanese telecom notice334 Utilisation de ce produit en Suisse Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Modular component notice Exposure to radio frequency radiation336 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 337 Limited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 338 339 Extent of limited warranty Limitation of liability Patent acknowledgmentAdditional rights 340 341 Index SymbolsNumerics Index 342Page Page FTP Page Page Page Page Page Page