Scanner does not respond, Troubleshooting 320 | Lexmark CX510DE

Troubleshooting

320

The scanner does not respond

	Action	Yes	No

	Step 1	Go to step 2.	Turn on the printer.
	Check if the printer is turned on.
	Is the printer turned on?

	Step 2	Go to step 3.	Connect the printer
	Check if the printer cable is securely attached to the printer and the		cable securely to the
	computer, print server, option, or other network device.		printer and the
			computer, print server,
	Is the printer cable securely attached to the printer and the computer,		option, or other
			network device.
	print server, option, or other network device?		network device.
	print server, option, or other network device?

	Step 3	Go to step 4.	Connect the power
	Check if the power cord is plugged into the printer and a properly		cord to the printer and
	grounded electrical outlet.		a properly grounded
			electrical outlet.
	Is the power cord plugged into the printer and a properly grounded
	electrical outlet?

	Step 4	Turn on the switch or	Go to step 5.
	Check if the electrical outlet is turned off by a switch or breaker.	reset the breaker.
	Is the electrical outlet turned off by a switch or breaker?

	Step 5	Connect the printer	Go to step 6.
	Check if the printer is plugged into any surge protectors, uninterruptible	power cord directly to
	power supplies, or extension cords.	a properly grounded
		electrical outlet.
	Is the printer plugged into any surge protectors, uninterruptible power
	supplies, or extension cords?

	Step 6	Unplug the other	Go to step 7.
	Check other electrical equipment plugged into the outlet.	electrical equipment
		and turn on the printer.
	Are the other electrical equipment working?	If the printer does not
	Are the other electrical equipment working?	work, then reconnect
		work, then reconnect
		the other electrical
		equipment and then go
		to step 6.

	Step 7	The problem is solved.	Contact customer
	Turn off the printer, then wait for about 10 seconds, and then turn the		support.
	printer back on.
	Are the printer and scanner working?

Image 320

Lexmark CX510DE, 637 manual Scanner does not respond, Troubleshooting 320

Contents

Users Guide June Contents Loading paper and specialty media Paper and specialty media guidePrinting Copying Faxing Scanning 117Understanding the printer menus 125 Saving money and the environment 203 Troubleshooting 260 Maintaining the printer 214Managing the printer 241 Clearing jams 244 324 Index 342 Safety information Safety information Safety information Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Basic models Using the ADF and scanner glass Using the ADFUsing the scanner glass Automatic document feeder ADF Scanner glass Using the printer control panel Understanding the printer control panelUnderstanding the home screen Understanding the printer control panel 3 4 Touch Lights Understanding the colors of the Sleep button and indicatorFeatures Other touch-screen buttons Using the touch-screen buttonsTouch Accept Save a setting Understanding the printer control panel Setting up and using the home screen applications Finding the IP address of the computerFor Windows users For Macintosh users Accessing the Embedded Web Server Click Settings General Settings Home screen customizationFinding the IP address of the printer Customizing the home screen Setting up Forms and Favorites Understanding the different applicationsActivating the home screen applications Finding information about the home screen applications Click Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Using MyShortcut Setting up Multi Send UseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Remote Operator Panel Settings Setting up Remote Operator PanelExporting and importing a configuration Click Submit Additional printer setup Installing internal optionsAccessing the controller board Available internal optionsPage Reattach the cover Unpack the memory card Installing a memory cardAccess the controller board Page Installing an optional card Installing hardware options Order of installation Installing optional trays Page Additional printer setup Install the dust covers Attaching cables Additional printer setup Setting up the printer software Installing the printer softwareUpdating available options in the printer driver Macintosh Windows 7 or earlier Click Update Now ‑ Ask PrinterWindows Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking For Windows users Click + For Macintosh usersSelect Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Select a wireless connection setupNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate to Using the Push Button Configuration method Using the Personal Identification Number PIN method Verifying printer setup Printing a menu settingsPrinting a network setup Reports Menu Settings Setting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the 250‑ and 550‑sheet trayPage Page Loading the manual feeder Loading the 650‑sheet duo tray Length guide tab Loading the multipurpose feeder Width guide tab Feeder extender Linking and unlinking trays Linking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Configuring a custom name Click Settings Paper Menu Custom TypesAssigning a custom paper type Paper Menu Custom Types Using specialty media Tips on using letterheadPaper and specialty media guide Paper and specialty media guide ABC Tips on using labels Tips on using transparenciesTips on using envelopes Tips on using card stock Paper characteristicsWeight Paper guidelines Unacceptable paper Selecting paper Using recycled paper and other office papers Selecting preprinted forms and letterhead Supported paper sizes, types, and weights Scanner Duplex DimensionStoring paper Supported paper sizes 550 ‑sheet Multipurpose Tray Glass Mode Supported paper types and weights 550 ‑sheet Multipurpose Tray Glass Mode Feeder Scanner Duplex Tray Feeder Glass Mode Paper typeManual 650 ‑sheet duo tray 550 ‑sheet Multipurpose Tray Feeder Printing Printing formsPrinting a document Printing a document Adjusting toner darkness Using Max Speed and Max YieldClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner Darkness Printing from a flash drive Settings Print Settings Setup MenuPrinting from a flash drive or mobile device Supported flash drives and file types Recommended flash drives File type Click Properties, Preferences, Options, or Setup Printing confidential and other held jobsPrinting from a mobile device Storing print jobs in the printer Click Print and Hold Modifying confidential print settingsClick Settings tab Security Confidential Print Setup Canceling a print job Printing information pages For Macintosh users Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copying photosCopying on specialty media Copying on transparencies Creating a copy shortcut using the printer control panel Copying on letterhead Customizing copy settings Making copies using paper from a selected trayCopying to a different size Copying different paper sizes Copying on both sides of the paper duplexing Example 2 Copying on a single paper sizeCopy to Auto Size Match Copy It Copy to Letter Copy It Adjusting copy quality Reducing or enlarging copies Collated Not collated Collating copiesPlacing separator sheets between copies Copying multiple pages onto a single sheet Creating a custom copy jobCopy Advanced Options Separator Sheets Between Copies Between Jobs Between Pages Off Placing an overlay message on each Placing information on copiesPlacing a header or footer on pages Canceling a copy job Canceling a copy job while pages are being printedUnderstanding the copy options Copy from Content ScaleDarkness Copies Save As Shortcut Using the advanced optionsColor Page Setting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings Creating an e-mail shortcut Sending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberMailing a document Touch Done Send It Customizing e-mail settings Sending an e‑mail using the address bookAdding e-mail subject and message information Changing the output file type Canceling an e-mail Understanding the e-mail options Resolution Send As Setup Scan Preview Faxing Setting up the printer to faxFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Setup 1 Printer is connected to a dedicated fax line Tips for this setupChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Faxing 100 Scenario 3 VoIP telephone service Faxing 101 Setup 1 Printer is connected directly to a cable modem Faxing 102Page Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 106 Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a fax Fax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Customizing fax settings Changing the fax resolutionClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darker Canceling an outgoing fax Holding and forwarding faxesBlocking junk faxes Holding faxes Click Settings Fax Settings Analog Fax Setup Holding Faxes Click Settings Fax SettingsUnderstanding the fax options Forwarding a fax Delayed Send This option lets you send a fax at a later time or date Faxing 116 Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP address Creating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning to an FTP address Scanning an FTP using the address book Scanning to a computer or flash drive Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning 120 Setting up Scan to Computer Scanning to a flash driveScanning 121 Click Next Close Understanding the scan options This option lets you type a file name for the scan image Darkness Scanning 124 Understanding the printer menus 125 Understanding the printer m enusMenus list Supplies menu Understanding the printer menus 126 Default Source menu Paper menuPaper Size/Type menu Understanding the printer menus 127 MP Feeder Type Understanding the printer menus 128MP Feeder Size Understanding the printer menus 129 Manual Paper SizeManual Paper Type Manual Envelope Size Understanding the printer menus 130 Substitute Size menuPaper Texture menu Understanding the printer menus 131 Paper Weight menu Understanding the printer menus 132 Paper Loading menu Understanding the printer menus 133 Understanding the printer menus 134 Custom Types menu Custom Names menuCustom Scan Sizes menu Understanding the printer menus 135 Universal Setup menu Reports menuReports menu Understanding the printer menus 136 Network/Ports Active NIC menuStandard Network or Network x menus Understanding the printer menus 137 Understanding the printer menus 138 Understanding the printer menus 139 To access the menu, navigate to either of the followingNetwork Card menu TCP/IP menu Understanding the printer menus 140 IPv6 menu Wireless menuNetwork/Ports Network x Network x Setup Wireless AppleTalk menu Understanding the printer menus 142 Set Zone Standard USB menuUnderstanding the printer menus 143 Smtp Setup menu Understanding the printer menus 144 Understanding the printer menus 145 Edit Security Setups menuSecurity menu Miscellaneous Security Settings menu Understanding the printer menus 146 Understanding the printer menus 147 Confidential Print menuErase Temporary Data Files menu Security Audit Log menu Understanding the printer menus 148 Set Date and Time menu Understanding the printer menus 149Current Date and Time Manually Set Date and Time Understanding the printer menus 150 Settings menuGeneral Settings menu Quiet Mode Run Initial setupUnderstanding the printer menus 151 Eco-Mode Understanding the printer menus 152 KeyboardPaper Sizes Scan to PC Port Range Understanding the printer menus 153 Displayed Information Date Format Understanding the printer menus 154Home screen customization Understanding the printer menus 155 Alarms TimeoutsUnderstanding the printer menus 156 Contact Name Understanding the printer menus 157 Understanding the printer menus 158 Error RecoveryPrint Recovery Copy Settings menu Understanding the printer menus 159 Understanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Understanding the printer menus 164 Fax Settings menuFax Mode Analog Fax Setup menu Fax Cover ResolutionUnderstanding the printer menus 165 Understanding the printer menus 166 Dial Prefix Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Understanding the printer menus 172 Fax Mode Fax Server Setup menuFax Mode sends the fax job to a fax server for transmission Fax Resolution Understanding the printer menus 173Orientation Use Multi ‑Page Tiff ‑mail Settings menu Enable Analog Receive‑mail Server Setup Understanding the printer menus 174 Understanding the printer menus 175 Format Understanding the printer menus 176 Understanding the printer menus 177 ‑mail Bit Depth Understanding the printer menus 178 Use cc/bcc FTP Settings menu Understanding the printer menus 179 Understanding the printer menus 180 File Name Understanding the printer menus 181FTP bit Depth Understanding the printer menus 182 Understanding the printer menus 183 Scan Settings menuFlash Drive menu Understanding the printer menus 184 Understanding the printer menus 185 Scan Bit Depth Copies Print Settings menuUnderstanding the printer menus 186 Understanding the printer menus 187 Duplex BindingPaper Saver Orientation Paper Saver Border Understanding the printer menus 188 Print SettingsSetup menu Finishing menu Understanding the printer menus 189Download Target Resource Save Understanding the printer menus 190 Separator Source Quality menu Understanding the printer menus 191 Understanding the printer menus 192 Spot Color Replacement Color AdjustUnderstanding the printer menus 193 Manual Color Job Accounting menu Understanding the printer menus 194 Utilities menu Understanding the printer menus 195 Understanding the printer menus 196 XPS menuPostScript menu PCL Emul menu Understanding the printer menus 197 Understanding the printer menus 198 Understanding the printer menus 199 Tray Renumber Html menu Understanding the printer menus 200Font Size Scale Understanding the printer menus 201 Help menuImage menu Understanding the printer menus 202 Menu item Description Using recycled paper Saving money and the environmentSaving paper and toner Conserving supplies Using Eco‑Mode Saving energyReducing printer noise Avoid paper jams Adjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 205 Using Hibernate mode Setting Hibernate TimeoutClick Settings General Settings Sleep Button Settings Settings General Settings Using Schedule Power Modes Adjusting the brightness of the printer displaySettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power Modes Settings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Using the security lock feature Securing the printerStatement of Volatility Securing the printer 210 Touch Wipe All Settings Touch Back Exit Config MenuErasing volatile memory Erasing non‑volatile memory Configuring printer hard disk encryption Using the printer control panelUsing the Embedded Web Server Click Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Cleaning printer parts Cleaning the printerMaintaining the printer Maintaining the printer 214 Close the scanner cover Cleaning the scanner glassMaintaining the printer 215 Checking the status of parts and supplies Estimated number of remaining pagesMaintaining the printer 216 Status/Supplies View Supplies Using genuine Lexmark parts and supplies Ordering suppliesOrdering toner cartridges Return Program cartridges Ordering imaging kits Maintaining the printer 218Worldwide All countries and regions Ordering a maintenance kit Storing suppliesOrdering a waste toner bottle Maintaining the printer 219 Replacing supplies Replacing the waste toner bottleMaintaining the printer 220 Top doorPage For more information, see Recycling Lexmark products on Replacing a black and color imaging kit Page Page Page Page Page Page Page Replacing toner cartridges Maintaining the printer 231Page Replacing a developer unit Maintaining the printer 233Page Page Page Page Page Moving the printer to another location Moving the printerBefore moving the printer Maintaining the printer 240 When shipping the printer, use the original packagingShipping the printer Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Copying printer settings to other printers Restoring factory default settingsClick the Copy Printer Settings Click Printer Settings Clearing jams Avoiding jamsLoad paper properly Clearing jams 244 Understanding jam messages and locations Use recommended paper Clearing jams 246 Jam location Message on the display What to do ‑page jam, clear standard bin Clearing jams 247Page Page ‑page jam, open front door to clear fuser 20y.xx Clearing jams 251 Open the top door Page ‑page jam, open front door 20y.xx ‑page jam, open front door to clear duplex 23y.xx ‑page jam, open tray x 24y.xx ‑page jam, clear manual feeder ‑page jam, clear multipurpose feeder Page ‑page jam, open automatic feeder top cover 28y.xx Clearing jams 259 Troubleshooting Understanding the printer messages Configuration change, some held jobs were not restored Color cartridge low 88.xyColor cartridge nearly low 88.xy Color cartridge very low, x estimated pages remain 88.xy Error reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Defective flash detected Fax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorIncompatible tray x Incorrect paper size, open paper source Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Load paper source with custom string Troubleshooting 265 Load paper source with paper sizeLoad paper source with paper type paper size Load Manual Feeder with custom string Maintenance kit low 80.xy Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Load Manual Feeder with paper size Network x software error No analog phone line connected to modem, fax is disabledMemory full, cannot print faxes Memory full, cannot send faxes Reinstall missing or unresponsive type imaging kit 31.xy Not enough free space in flash memory for resourcesReload printed pages in Tray Remove defective disk Remove packaging material, area name Remove paper from standard output binReplace all originals if restarting job Replace color cartridge, 0 estimated pages remain 88.xy Troubleshooting 270 Replace defective type imaging kit 31.xyReplace jammed originals if restarting job Replace missing waste toner bottle 82.xy Restore held jobs? Scanner disabled by adminReplace unsupported color cartridge 32.xy Replace unsupported type imaging kit 32.xy Smtp server not set up. Contact system administrator Some held jobs were not restoredStandard network software error Standard USB port disabled Too many trays attached Type imaging kit low 84.xyType imaging kit nearly low 84.xy Type imaging kit very low, x estimated pages remain 84.xy Solving printer problems Weblink server not set up. Contact system administratorBasic printer problems Printer display is blank Troubleshooting 275 Cannot detect internal option Option problemsTroubleshooting 276 Tray problems Troubleshooting 277Action Yes Step Problem is solved Go to step Step Problem is solved. Go to step Paper feed problems Troubleshooting 278Action Yes Step Go to step Problem is solved Jammed pages are not reprinted Troubleshooting 279 Paper jam message remains after jam is cleared Solving print problems Printing problemsTroubleshooting 280 Confidential and other held jobs do not print Incorrect characters print Error message about reading the flash drive appearsTroubleshooting 281 Large jobs do not collate Troubleshooting 282Job prints from the wrong tray or on the wrong paper Click File Print Advanced Print As Image OK OK Troubleshooting 283Printing slows down Troubleshooting 284 Print jobs do not print Print job takes longer than expected Troubleshooting 285Settings General Settings Print Recovery Page Protect Off Troubleshooting 286 Settings General Settings TimeoutsTray linking does not work Unexpected page breaks occur Print quality problems Troubleshooting 287Characters have jagged or uneven edges Clipped pages or images Troubleshooting 288 Gray background on prints Troubleshooting 289 Horizontal voids appear on prints Troubleshooting 290 Incorrect margins on prints Troubleshooting 291 Paper curl Troubleshooting 292 Print irregularities Troubleshooting 293 Print is too dark Troubleshooting 294 Print is too light Troubleshooting 295 Printer is printing blank pages Troubleshooting 296 Printer is printing solid black pages Shadow images appear on prints Troubleshooting 297Repeating defects appear on prints Troubleshooting 298 Skewed print Troubleshooting 299 Streaked horizontal lines appear on prints Troubleshooting 300 Streaked vertical lines appear on prints Troubleshooting 301 Toner fog or background shading appears on prints Toner specks appear on prints Troubleshooting 302Toner rubs off Troubleshooting 303 Transparency print quality is poorUneven print density Vertical voids appear on prints Color quality problems FAQ about color printingWhat is RGB color? What is Cmyk color? Troubleshooting 305 What is manual color correction?How is color specified in a document to be printed? How does the printer know what color to print? Object type Color conversion tables Prints on color transparencies appear dark when projectedTroubleshooting 306 Troubleshooting 307 Print appears tinted Solving copy problems Troubleshooting 308Copier does not respond Partial document or photo copies Poor copy quality Troubleshooting 309Scanner unit does not close Troubleshooting 310 Advanced Options Advanced Imaging Solving fax problems Troubleshooting 311Caller ID is not shown Cannot send or receive a fax Troubleshooting 312 Troubleshooting 313 Yes Problem is solved Go to step 314 Submit Fax and e-mail functions are not set upSettings General Settings Run initial setup Yes Received fax has poor print quality Troubleshooting 316Click Settings Fax Settings Analog Fax Setup Solving scanner problems Troubleshooting 317Cannot scan from a computer Scan job was not successful Troubleshooting 318 Poor scanned image qualityStamp or Overwrite Existing file check box Troubleshooting 319 Partial document or photo scans Troubleshooting 320 Scanner does not respond Solving home screen applications problems An application error has occurredTroubleshooting 321 Click Settings Apps Apps Management System tab Log Troubleshooting 322 Troubleshooting 323 Contacting customer supportTech Library Mail Product information Edition notice324 June 325 Licensing noticesTrademarks Noise emission levels Product disposal326 Meter average sound pressure, dBA Temperature information Static sensitivity noticeLaser notice Laser advisory label Power consumption Product power consumptionMode Description Power consumption Watts 328 Sleep Mode Hibernate ModeOff mode Regulatory notices for electromagnetic compatibility 330 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 331 European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 332 333 Industry Canada CanadaIndustry Canada Canada 334 Using this product in SwitzerlandJapanese telecom notice Regulatory notices for wireless products Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera 336 Modular component noticeExposure to radio frequency radiation 337 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Limited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 338 Extent of limited warranty 339 Patent acknowledgment Limitation of liabilityAdditional rights 340 341 Symbols IndexNumerics Index 342Page Page FTP Page Page Page Page Page Page