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Lexmark 637, CX510DE manual ‑page jam, open automatic feeder top cover 28y.xx, Clearing jams 259

Models: CX510 CX510DE 637

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Clearing jams

259

[x]‑page jam, open automatic feeder top cover [28y.xx]

1Remove all original documents from the ADF tray.

Note: The message is cleared when the pages are removed from the ADF tray.

2Open the ADF cover.

3Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

4Close the ADF cover.

5Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide.

6From the printer control panel, touch Done to clear the message and continue printing.

Image 259

Lexmark 637, CX510DE manual ‑page jam, open automatic feeder top cover 28y.xx, Clearing jams 259

Contents

June Users GuideContents Copying Loading paper and specialty mediaPaper and specialty media guide PrintingSaving money and the environment 203 FaxingScanning 117 Understanding the printer menus 125Clearing jams 244 Troubleshooting 260Maintaining the printer 214 Managing the printer 241Index 342 324Safety information Safety informationSafety information What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Basic models Understanding the basic functions of the scannerAutomatic document feeder ADF Scanner glass Using the ADF and scanner glassUsing the ADF Using the scanner glassUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel Understanding the home screenTouch 3 4Features Understanding the colors of the Sleep button and indicatorLights Touch Accept Save a setting Using the touch-screen buttonsOther touch-screen buttons Understanding the printer control panel For Macintosh users Setting up and using the home screen applicationsFinding the IP address of the computer For Windows usersCustomizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printerFinding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applicationsClick Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcutClick Settings Apps Apps Management Multi Send Setting up Scan to NetworkUseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller boardPage Reattach the cover Access the controller board Installing a memory cardUnpack the memory card Page Installing an optional card Order of installation Installing hardware optionsInstalling optional trays Page Attaching cables Additional printer setup Install the dust coversAdditional printer setup Macintosh Setting up the printer softwareInstalling the printer software Updating available options in the printer driverWindows Click Update Now ‑ Ask PrinterWindows 7 or earlier For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network NetworkingSelect Ethernet connection, and then click Continue For Macintosh usersClick + Preparing to set up the printer on a wireless network From the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup Network/Ports Active NIC Auto SubmitUsing the Personal Identification Number PIN method Using the Push Button Configuration methodReports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setupLoading the 250‑ and 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage Page Loading the manual feeder Length guide tab Loading the 650‑sheet duo trayLoading the multipurpose feeder Feeder extender Width guide tabLinking and unlinking trays Linking and unlinking traysUsing the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Paper Menu Custom Types Configuring a custom nameClick Settings Paper Menu Custom Types Assigning a custom paper typePaper and specialty media guide Using specialty mediaTips on using letterhead Paper and specialty media guideABC Tips on using envelopes Tips on using transparenciesTips on using labels Paper guidelines Tips on using card stockPaper characteristics WeightSelecting paper Unacceptable paperSelecting preprinted forms and letterhead Using recycled paper and other office papersSupported paper sizes Supported paper sizes, types, and weightsScanner Duplex Dimension Storing paper550 ‑sheet Multipurpose Tray Glass Mode 550 ‑sheet Multipurpose Tray Glass Mode Feeder Supported paper types and weightsMultipurpose Tray Feeder Scanner Duplex Tray Feeder Glass ModePaper type Manual 650 ‑sheet duo tray 550 ‑sheetPrinting a document PrintingPrinting forms Printing a documentSettings Print Settings Quality Menu Toner Darkness Adjusting toner darknessUsing Max Speed and Max Yield Click Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive or mobile device Settings Print Settings Setup MenuPrinting from a flash drive Recommended flash drives File type Supported flash drives and file typesStoring print jobs in the printer Click Properties, Preferences, Options, or SetupPrinting confidential and other held jobs Printing from a mobile deviceClick Settings tab Security Confidential Print Setup Modifying confidential print settingsClick Print and Hold Printing information pages Canceling a print jobFor Macintosh users Making a quick copy Copying using the ADFCopying Making copiesCopying on transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying on letterhead Creating a copy shortcut using the printer control panelCopying different paper sizes Customizing copy settingsMaking copies using paper from a selected tray Copying to a different sizeCopy to Letter Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Auto Size Match Copy ItReducing or enlarging copies Adjusting copy qualityPlacing separator sheets between copies Collating copiesCollated Not collated Between Copies Between Jobs Between Pages Off Copying multiple pages onto a single sheetCreating a custom copy job Copy Advanced Options Separator SheetsPlacing a header or footer on pages Placing information on copiesPlacing an overlay message on each Copy from Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy optionsCopies ContentScale DarknessColor Using the advanced optionsSave As Shortcut Page Click Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settingsCreating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click SettingsTouch Done Send It Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a documentChanging the output file type Customizing e-mail settingsSending an e‑mail using the address book Adding e-mail subject and message informationUnderstanding the e-mail options Canceling an e-mailSend As ResolutionScan Preview SetupFaxing Setting up the printer to faxFaxing Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setupScenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineTips for this setup Choosing a fax connectionConnected to the same telephone wall jack Connected to different wall jacks To connect Faxing 100 Scenario 2 Digital Subscriber Line DSLFaxing 101 Scenario 3 VoIP telephone serviceFaxing 102 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Page Faxing 106 Connecting the printer to a wall jack in GermanySetting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panelSending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address bookCreating shortcuts Click Settings Manage Shortcuts Fax Shortcut SetupMaking a fax lighter or darker Customizing fax settingsChanging the fax resolution Click Settings Reports Click Fax Job Log or Fax Call LogHolding faxes Canceling an outgoing faxHolding and forwarding faxes Blocking junk faxesForwarding a fax Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Understanding the fax optionsThis option lets you send a fax at a later time or date Delayed SendFaxing 116 Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server ScanningScanning to an FTP address Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut numberScanning to a computer or flash drive Scanning an FTP using the address bookScanning 120 Scanning to a computer using the Embedded Web ServerClick Scan Profile Create Scan Profile Click Next Close Setting up Scan to ComputerScanning to a flash drive Scanning 121This option lets you type a file name for the scan image Understanding the scan optionsDarkness Scanning 124 Menus list Understanding the printer m enusUnderstanding the printer menus 125 Understanding the printer menus 126 Supplies menuUnderstanding the printer menus 127 Default Source menuPaper menu Paper Size/Type menuMP Feeder Size Understanding the printer menus 128MP Feeder Type Manual Envelope Size Understanding the printer menus 129Manual Paper Size Manual Paper TypePaper Texture menu Substitute Size menuUnderstanding the printer menus 130 Understanding the printer menus 131 Understanding the printer menus 132 Paper Weight menuUnderstanding the printer menus 133 Paper Loading menuUnderstanding the printer menus 134 Understanding the printer menus 135 Custom Types menuCustom Names menu Custom Scan Sizes menuUnderstanding the printer menus 136 Universal Setup menuReports menu Reports menuUnderstanding the printer menus 137 Network/PortsActive NIC menu Standard Network or Network x menusUnderstanding the printer menus 138 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 139 Understanding the printer menus 140 TCP/IP menuNetwork/Ports Network x Network x Setup Wireless Wireless menuIPv6 menu Understanding the printer menus 142 AppleTalk menuUnderstanding the printer menus 143 Standard USB menuSet Zone Understanding the printer menus 144 Smtp Setup menuSecurity menu Edit Security Setups menuUnderstanding the printer menus 145 Understanding the printer menus 146 Miscellaneous Security Settings menuErase Temporary Data Files menu Confidential Print menuUnderstanding the printer menus 147 Understanding the printer menus 148 Security Audit Log menuManually Set Date and Time Set Date and Time menuUnderstanding the printer menus 149 Current Date and TimeGeneral Settings menu Settings menuUnderstanding the printer menus 150 Eco-Mode Quiet ModeRun Initial setup Understanding the printer menus 151Scan to PC Port Range Understanding the printer menus 152Keyboard Paper SizesDisplayed Information Understanding the printer menus 153Home screen customization Understanding the printer menus 154Date Format Understanding the printer menus 155 Contact Name AlarmsTimeouts Understanding the printer menus 156Understanding the printer menus 157 Print Recovery Error RecoveryUnderstanding the printer menus 158 Understanding the printer menus 159 Copy Settings menuUnderstanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 164 Understanding the printer menus 165 ResolutionFax Cover Dial Prefix Understanding the printer menus 166Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Fax Mode sends the fax job to a fax server for transmission Fax Mode Fax Server Setup menuUnderstanding the printer menus 172 Use Multi ‑Page Tiff Fax ResolutionUnderstanding the printer menus 173 OrientationUnderstanding the printer menus 174 ‑mail Settings menuEnable Analog Receive ‑mail Server SetupFormat Understanding the printer menus 175Understanding the printer menus 176 ‑mail Bit Depth Understanding the printer menus 177Use cc/bcc Understanding the printer menus 178Understanding the printer menus 179 FTP Settings menuUnderstanding the printer menus 180 FTP bit Depth Understanding the printer menus 181File Name Understanding the printer menus 182 Flash Drive menu Scan Settings menuUnderstanding the printer menus 183 Understanding the printer menus 184 Scan Bit Depth Understanding the printer menus 185Understanding the printer menus 186 Print Settings menuCopies Paper Saver Border Understanding the printer menus 187Duplex Binding Paper Saver OrientationSetup menu Print SettingsUnderstanding the printer menus 188 Resource Save Finishing menuUnderstanding the printer menus 189 Download TargetSeparator Source Understanding the printer menus 190Understanding the printer menus 191 Quality menuUnderstanding the printer menus 192 Manual Color Spot Color ReplacementColor Adjust Understanding the printer menus 193Understanding the printer menus 194 Job Accounting menuUnderstanding the printer menus 195 Utilities menuPostScript menu XPS menuUnderstanding the printer menus 196 Understanding the printer menus 197 PCL Emul menuUnderstanding the printer menus 198 Tray Renumber Understanding the printer menus 199Scale Html menuUnderstanding the printer menus 200 Font SizeImage menu Help menuUnderstanding the printer menus 201 Menu item Description Understanding the printer menus 202Conserving supplies Using recycled paperSaving money and the environment Saving paper and tonerAvoid paper jams Using Eco‑ModeSaving energy Reducing printer noiseSaving money and the environment 205 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep ModeSettings General Settings Using Hibernate modeSetting Hibernate Timeout Click Settings General Settings Sleep Button SettingsClick Settings General Settings Schedule Power Modes Using Schedule Power ModesAdjusting the brightness of the printer display Settings General Settings Timeouts Hibernate TimeoutRecycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Securing the printer 210 Using the security lock featureSecuring the printer Statement of VolatilityErasing non‑volatile memory Touch Wipe All SettingsTouch Back Exit Config Menu Erasing volatile memoryClick Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the printer control panel Using the Embedded Web ServerFinding printer security information Touch Disk Encryption EnableMaintaining the printer 214 Cleaning printer partsCleaning the printer Maintaining the printerMaintaining the printer 215 Cleaning the scanner glassClose the scanner cover Status/Supplies View Supplies Checking the status of parts and suppliesEstimated number of remaining pages Maintaining the printer 216Return Program cartridges Using genuine Lexmark parts and suppliesOrdering supplies Ordering toner cartridgesAll countries and regions Ordering imaging kitsMaintaining the printer 218 WorldwideMaintaining the printer 219 Ordering a maintenance kitStoring supplies Ordering a waste toner bottleTop door Replacing suppliesReplacing the waste toner bottle Maintaining the printer 220Page For more information, see Recycling Lexmark products on Replacing a black and color imaging kit Page Page Page Page Page Page Page Maintaining the printer 231 Replacing toner cartridgesPage Maintaining the printer 233 Replacing a developer unitPage Page Page Page Page Before moving the printer Moving the printerMoving the printer to another location Shipping the printer When shipping the printer, use the original packagingMaintaining the printer 240 Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerNotification Description Click Settings Print Settings Supply NotificationsClick Printer Settings Copying printer settings to other printersRestoring factory default settings Click the Copy Printer SettingsClearing jams 244 Clearing jamsAvoiding jams Load paper properlyUse recommended paper Understanding jam messages and locationsJam location Message on the display What to do Clearing jams 246Clearing jams 247 ‑page jam, clear standard binPage Page ‑page jam, open front door to clear fuser 20y.xx Clearing jams 251 Open the top door Page ‑page jam, open front door 20y.xx ‑page jam, open front door to clear duplex 23y.xx ‑page jam, open tray x 24y.xx ‑page jam, clear manual feeder ‑page jam, clear multipurpose feeder Page Clearing jams 259 ‑page jam, open automatic feeder top cover 28y.xxUnderstanding the printer messages TroubleshootingColor cartridge very low, x estimated pages remain 88.xy Configuration change, some held jobs were not restoredColor cartridge low 88.xy Color cartridge nearly low 88.xyDefective flash detected Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax partition inoperative. Contact system administratorIncorrect paper size, open paper source Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Incompatible tray xLoad paper source with custom string Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory to collate jobLoad Manual Feeder with custom string Troubleshooting 265Load paper source with paper size Load paper source with paper type paper sizeLoad Manual Feeder with paper size Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyMemory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot print faxesRemove defective disk Reinstall missing or unresponsive type imaging kit 31.xyNot enough free space in flash memory for resources Reload printed pages in TrayReplace color cartridge, 0 estimated pages remain 88.xy Remove packaging material, area nameRemove paper from standard output bin Replace all originals if restarting jobReplace missing waste toner bottle 82.xy Troubleshooting 270Replace defective type imaging kit 31.xy Replace jammed originals if restarting jobReplace unsupported type imaging kit 32.xy Restore held jobs?Scanner disabled by admin Replace unsupported color cartridge 32.xyStandard USB port disabled Smtp server not set up. Contact system administratorSome held jobs were not restored Standard network software errorType imaging kit very low, x estimated pages remain 84.xy Too many trays attachedType imaging kit low 84.xy Type imaging kit nearly low 84.xyPrinter display is blank Solving printer problemsWeblink server not set up. Contact system administrator Basic printer problemsTroubleshooting 275 Troubleshooting 276 Option problemsCannot detect internal option Step Problem is solved. Go to step Tray problemsTroubleshooting 277 Action Yes Step Problem is solved Go to stepJammed pages are not reprinted Paper feed problemsTroubleshooting 278 Action Yes Step Go to step Problem is solvedPaper jam message remains after jam is cleared Troubleshooting 279Confidential and other held jobs do not print Solving print problemsPrinting problems Troubleshooting 280Troubleshooting 281 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 282Large jobs do not collate Printing slows down Troubleshooting 283Click File Print Advanced Print As Image OK OK Print jobs do not print Troubleshooting 284Settings General Settings Print Recovery Page Protect Off Troubleshooting 285Print job takes longer than expected Unexpected page breaks occur Troubleshooting 286Settings General Settings Timeouts Tray linking does not workClipped pages or images Print quality problemsTroubleshooting 287 Characters have jagged or uneven edgesGray background on prints Troubleshooting 288Horizontal voids appear on prints Troubleshooting 289Incorrect margins on prints Troubleshooting 290Paper curl Troubleshooting 291Print irregularities Troubleshooting 292Print is too dark Troubleshooting 293Print is too light Troubleshooting 294Printer is printing blank pages Troubleshooting 295Printer is printing solid black pages Troubleshooting 296Repeating defects appear on prints Troubleshooting 297Shadow images appear on prints Skewed print Troubleshooting 298Streaked horizontal lines appear on prints Troubleshooting 299Streaked vertical lines appear on prints Troubleshooting 300Toner fog or background shading appears on prints Troubleshooting 301Toner rubs off Troubleshooting 302Toner specks appear on prints Vertical voids appear on prints Troubleshooting 303Transparency print quality is poor Uneven print densityWhat is Cmyk color? Color quality problemsFAQ about color printing What is RGB color?How does the printer know what color to print? Troubleshooting 305What is manual color correction? How is color specified in a document to be printed?Troubleshooting 306 Prints on color transparencies appear dark when projectedObject type Color conversion tables Print appears tinted Troubleshooting 307Partial document or photo copies Solving copy problemsTroubleshooting 308 Copier does not respondScanner unit does not close Troubleshooting 309Poor copy quality Advanced Options Advanced Imaging Troubleshooting 310Cannot send or receive a fax Solving fax problemsTroubleshooting 311 Caller ID is not shownTroubleshooting 312 Troubleshooting 313 314 Yes Problem is solved Go to stepSettings General Settings Run initial setup Yes Fax and e-mail functions are not set upSubmit Click Settings Fax Settings Analog Fax Setup Troubleshooting 316Received fax has poor print quality Scan job was not successful Solving scanner problemsTroubleshooting 317 Cannot scan from a computerExisting file check box Troubleshooting 318Poor scanned image quality Stamp or OverwritePartial document or photo scans Troubleshooting 319Scanner does not respond Troubleshooting 320Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 321Troubleshooting 322 Mail Troubleshooting 323Contacting customer support Tech LibraryJune Product informationEdition notice 324Trademarks Licensing notices325 Meter average sound pressure, dBA Noise emission levelsProduct disposal 326Laser advisory label Temperature informationStatic sensitivity notice Laser notice328 Power consumptionProduct power consumption Mode Description Power consumption WattsRegulatory notices for electromagnetic compatibility Sleep ModeHibernate Mode Off modeAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement330 Regulatory notices for telecommunication terminal equipment European Community EC directives conformity331 332 Industry Canada Canada Industry Canada Canada333 Japanese telecom notice Using this product in Switzerland334 Uso del prodotto in Svizzera Regulatory notices for wireless productsUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizExposure to radio frequency radiation Modular component notice336 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 337338 Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY339 Extent of limited warranty340 Patent acknowledgmentLimitation of liability Additional rights341 Index 342 SymbolsIndex NumericsPage Page FTP Page Page Page Page Page Page