Manuals / Lexmark / Computer Equipment / Printer

Lexmark 637, CX510DE manual ‑page jam, open front door 20y.xx, Open the front door

Models: CX510 CX510DE 637

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Clearing jams

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5Slide and hold the release latch on the right side of the printer, and then slowly close the top door.

6Close the front door.

7From the printer control panel, touch Done to clear the message and continue printing.

[x]‑page jam, open front door [20y.xx]

1Open the front door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

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Lexmark 637, CX510DE manual ‑page jam, open front door 20y.xx, Open the front door

Contents

June Users GuideContents Paper and specialty media guide Loading paper and specialty mediaPrinting CopyingScanning 117 FaxingUnderstanding the printer menus 125 Saving money and the environment 203Maintaining the printer 214 Troubleshooting 260Managing the printer 241 Clearing jams 244Index 342 324Safety information Safety informationSafety information Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it hereOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Basic models Understanding the basic functions of the scannerUsing the ADF Using the ADF and scanner glassUsing the scanner glass Automatic document feeder ADF Scanner glassUnderstanding the printer control panel Using the printer control panelUnderstanding the home screen Understanding the printer control panelTouch 3 4Features Understanding the colors of the Sleep button and indicatorLights Touch Accept Save a setting Using the touch-screen buttonsOther touch-screen buttons Understanding the printer control panel Finding the IP address of the computer Setting up and using the home screen applicationsFor Windows users For Macintosh usersClick Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screenUnderstanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applicationsClick Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcutClick Settings Apps Apps Management Multi Send Setting up Scan to NetworkUseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAccessing the controller board Available internal optionsPage Reattach the cover Access the controller board Installing a memory cardUnpack the memory card Page Installing an optional card Order of installation Installing hardware optionsInstalling optional trays Page Attaching cables Additional printer setup Install the dust coversAdditional printer setup Installing the printer software Setting up the printer softwareUpdating available options in the printer driver MacintoshWindows Click Update Now ‑ Ask PrinterWindows 7 or earlier Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Windows usersSelect Ethernet connection, and then click Continue For Macintosh usersClick + Preparing to set up the printer on a wireless network Select a wireless connection setup Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate toUsing the Personal Identification Number PIN method Using the Push Button Configuration methodPrinting a menu settings Verifying printer setupPrinting a network setup Reports Menu SettingsConfiguring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the 250‑ and 550‑sheet trayPage Page Loading the manual feeder Length guide tab Loading the 650‑sheet duo trayLoading the multipurpose feeder Feeder extender Width guide tabLinking and unlinking trays Linking and unlinking traysUsing the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Click Settings Paper Menu Custom Types Configuring a custom nameAssigning a custom paper type Paper Menu Custom TypesTips on using letterhead Using specialty mediaPaper and specialty media guide Paper and specialty media guideABC Tips on using envelopes Tips on using transparenciesTips on using labels Paper characteristics Tips on using card stockWeight Paper guidelinesSelecting paper Unacceptable paperSelecting preprinted forms and letterhead Using recycled paper and other office papersScanner Duplex Dimension Supported paper sizes, types, and weightsStoring paper Supported paper sizes550 ‑sheet Multipurpose Tray Glass Mode 550 ‑sheet Multipurpose Tray Glass Mode Feeder Supported paper types and weightsPaper type Scanner Duplex Tray Feeder Glass ModeManual 650 ‑sheet duo tray 550 ‑sheet Multipurpose Tray FeederPrinting forms PrintingPrinting a document Printing a documentUsing Max Speed and Max Yield Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive or mobile device Settings Print Settings Setup MenuPrinting from a flash drive Recommended flash drives File type Supported flash drives and file typesPrinting confidential and other held jobs Click Properties, Preferences, Options, or SetupPrinting from a mobile device Storing print jobs in the printerClick Settings tab Security Confidential Print Setup Modifying confidential print settingsClick Print and Hold Printing information pages Canceling a print jobFor Macintosh users Copying Copying using the ADFMaking copies Making a quick copyCopying photos Copying using the scanner glassCopying on specialty media Copying on transparenciesCopying on letterhead Creating a copy shortcut using the printer control panelMaking copies using paper from a selected tray Customizing copy settingsCopying to a different size Copying different paper sizesExample 2 Copying on a single paper size Copying on both sides of the paper duplexingCopy to Auto Size Match Copy It Copy to Letter Copy ItReducing or enlarging copies Adjusting copy qualityPlacing separator sheets between copies Collating copiesCollated Not collated Creating a custom copy job Copying multiple pages onto a single sheetCopy Advanced Options Separator Sheets Between Copies Between Jobs Between Pages OffPlacing a header or footer on pages Placing information on copiesPlacing an overlay message on each Canceling a copy job while pages are being printed Canceling a copy jobUnderstanding the copy options Copy fromScale ContentDarkness CopiesColor Using the advanced optionsSave As Shortcut Page Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings Creating an e-mail shortcutSending an e‑mail using a shortcut number Sending an e-mail using the printer control panelMailing a document Touch Done Send ItSending an e‑mail using the address book Customizing e-mail settingsAdding e-mail subject and message information Changing the output file typeUnderstanding the e-mail options Canceling an e-mailSend As ResolutionScan Preview SetupFaxing Setting up the printer to faxFaxing Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupTips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone lineConnected to the same telephone wall jack Connected to different wall jacks To connect Faxing 100 Scenario 2 Digital Subscriber Line DSLFaxing 101 Scenario 3 VoIP telephone serviceFaxing 102 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Page Faxing 106 Connecting the printer to a wall jack in GermanySetting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a faxSending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address bookCreating shortcuts Click Settings Manage Shortcuts Fax Shortcut SetupChanging the fax resolution Customizing fax settingsClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darkerHolding and forwarding faxes Canceling an outgoing faxBlocking junk faxes Holding faxesClick Settings Fax Settings Click Settings Fax Settings Analog Fax Setup Holding FaxesUnderstanding the fax options Forwarding a faxThis option lets you send a fax at a later time or date Delayed SendFaxing 116 Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP addressScanning to an FTP address using the printer control panel Creating an FTP shortcut using the printer control panelScanning to an FTP address using a shortcut number Scanning to an FTP addressScanning to a computer or flash drive Scanning an FTP using the address bookScanning 120 Scanning to a computer using the Embedded Web ServerClick Scan Profile Create Scan Profile Scanning to a flash drive Setting up Scan to ComputerScanning 121 Click Next CloseThis option lets you type a file name for the scan image Understanding the scan optionsDarkness Scanning 124 Menus list Understanding the printer m enusUnderstanding the printer menus 125 Understanding the printer menus 126 Supplies menuPaper menu Default Source menuPaper Size/Type menu Understanding the printer menus 127MP Feeder Size Understanding the printer menus 128MP Feeder Type Manual Paper Size Understanding the printer menus 129Manual Paper Type Manual Envelope SizePaper Texture menu Substitute Size menuUnderstanding the printer menus 130 Understanding the printer menus 131 Understanding the printer menus 132 Paper Weight menuUnderstanding the printer menus 133 Paper Loading menuUnderstanding the printer menus 134 Custom Names menu Custom Types menuCustom Scan Sizes menu Understanding the printer menus 135Reports menu Universal Setup menuReports menu Understanding the printer menus 136Active NIC menu Network/PortsStandard Network or Network x menus Understanding the printer menus 137Understanding the printer menus 138 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 139 Understanding the printer menus 140 TCP/IP menuNetwork/Ports Network x Network x Setup Wireless Wireless menuIPv6 menu Understanding the printer menus 142 AppleTalk menuUnderstanding the printer menus 143 Standard USB menuSet Zone Understanding the printer menus 144 Smtp Setup menuSecurity menu Edit Security Setups menuUnderstanding the printer menus 145 Understanding the printer menus 146 Miscellaneous Security Settings menuErase Temporary Data Files menu Confidential Print menuUnderstanding the printer menus 147 Understanding the printer menus 148 Security Audit Log menuUnderstanding the printer menus 149 Set Date and Time menuCurrent Date and Time Manually Set Date and TimeGeneral Settings menu Settings menuUnderstanding the printer menus 150 Run Initial setup Quiet ModeUnderstanding the printer menus 151 Eco-ModeKeyboard Understanding the printer menus 152Paper Sizes Scan to PC Port RangeDisplayed Information Understanding the printer menus 153Home screen customization Understanding the printer menus 154Date Format Understanding the printer menus 155 Timeouts AlarmsUnderstanding the printer menus 156 Contact NameUnderstanding the printer menus 157 Print Recovery Error RecoveryUnderstanding the printer menus 158 Understanding the printer menus 159 Copy Settings menuUnderstanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 164 Understanding the printer menus 165 ResolutionFax Cover Dial Prefix Understanding the printer menus 166Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Fax Mode sends the fax job to a fax server for transmission Fax Mode Fax Server Setup menuUnderstanding the printer menus 172 Understanding the printer menus 173 Fax ResolutionOrientation Use Multi ‑Page TiffEnable Analog Receive ‑mail Settings menu‑mail Server Setup Understanding the printer menus 174Format Understanding the printer menus 175Understanding the printer menus 176 ‑mail Bit Depth Understanding the printer menus 177Use cc/bcc Understanding the printer menus 178Understanding the printer menus 179 FTP Settings menuUnderstanding the printer menus 180 FTP bit Depth Understanding the printer menus 181File Name Understanding the printer menus 182 Flash Drive menu Scan Settings menuUnderstanding the printer menus 183 Understanding the printer menus 184 Scan Bit Depth Understanding the printer menus 185Understanding the printer menus 186 Print Settings menuCopies Duplex Binding Understanding the printer menus 187Paper Saver Orientation Paper Saver BorderSetup menu Print SettingsUnderstanding the printer menus 188 Understanding the printer menus 189 Finishing menuDownload Target Resource SaveSeparator Source Understanding the printer menus 190Understanding the printer menus 191 Quality menuUnderstanding the printer menus 192 Color Adjust Spot Color ReplacementUnderstanding the printer menus 193 Manual ColorUnderstanding the printer menus 194 Job Accounting menuUnderstanding the printer menus 195 Utilities menuPostScript menu XPS menuUnderstanding the printer menus 196 Understanding the printer menus 197 PCL Emul menuUnderstanding the printer menus 198 Tray Renumber Understanding the printer menus 199Understanding the printer menus 200 Html menuFont Size ScaleImage menu Help menuUnderstanding the printer menus 201 Menu item Description Understanding the printer menus 202Saving money and the environment Using recycled paperSaving paper and toner Conserving suppliesSaving energy Using Eco‑ModeReducing printer noise Avoid paper jamsClick Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 205Setting Hibernate Timeout Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings General SettingsAdjusting the brightness of the printer display Using Schedule Power ModesSettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power ModesRecycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Using the security lock featureStatement of Volatility Securing the printer 210Touch Back Exit Config Menu Touch Wipe All SettingsErasing volatile memory Erasing non‑volatile memoryUsing the printer control panel Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk EncryptionFinding printer security information Touch Disk Encryption EnableCleaning the printer Cleaning printer partsMaintaining the printer Maintaining the printer 214Maintaining the printer 215 Cleaning the scanner glassClose the scanner cover Estimated number of remaining pages Checking the status of parts and suppliesMaintaining the printer 216 Status/Supplies View SuppliesOrdering supplies Using genuine Lexmark parts and suppliesOrdering toner cartridges Return Program cartridgesMaintaining the printer 218 Ordering imaging kitsWorldwide All countries and regionsStoring supplies Ordering a maintenance kitOrdering a waste toner bottle Maintaining the printer 219Replacing the waste toner bottle Replacing suppliesMaintaining the printer 220 Top doorPage For more information, see Recycling Lexmark products on Replacing a black and color imaging kit Page Page Page Page Page Page Page Maintaining the printer 231 Replacing toner cartridgesPage Maintaining the printer 233 Replacing a developer unitPage Page Page Page Page Before moving the printer Moving the printerMoving the printer to another location Shipping the printer When shipping the printer, use the original packagingMaintaining the printer 240 Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual displayNotification Description Click Settings Print Settings Supply NotificationsRestoring factory default settings Copying printer settings to other printersClick the Copy Printer Settings Click Printer SettingsAvoiding jams Clearing jamsLoad paper properly Clearing jams 244Use recommended paper Understanding jam messages and locationsJam location Message on the display What to do Clearing jams 246Clearing jams 247 ‑page jam, clear standard binPage Page ‑page jam, open front door to clear fuser 20y.xx Clearing jams 251 Open the top door Page ‑page jam, open front door 20y.xx ‑page jam, open front door to clear duplex 23y.xx ‑page jam, open tray x 24y.xx ‑page jam, clear manual feeder ‑page jam, clear multipurpose feeder Page Clearing jams 259 ‑page jam, open automatic feeder top cover 28y.xxUnderstanding the printer messages TroubleshootingColor cartridge low 88.xy Configuration change, some held jobs were not restoredColor cartridge nearly low 88.xy Color cartridge very low, x estimated pages remain 88.xyError reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Defective flash detectedFax Station Number not set up. Contact system administrator Fax Station Name not set up. Contact system administratorIncompatible tray x Incorrect paper size, open paper sourceInsufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory to collate job Load paper source with custom stringLoad paper source with paper size Troubleshooting 265Load paper source with paper type paper size Load Manual Feeder with custom stringMaintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Load Manual Feeder with paper sizeNo analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot print faxes Memory full, cannot send faxesNot enough free space in flash memory for resources Reinstall missing or unresponsive type imaging kit 31.xyReload printed pages in Tray Remove defective diskRemove paper from standard output bin Remove packaging material, area nameReplace all originals if restarting job Replace color cartridge, 0 estimated pages remain 88.xyReplace defective type imaging kit 31.xy Troubleshooting 270Replace jammed originals if restarting job Replace missing waste toner bottle 82.xyScanner disabled by admin Restore held jobs?Replace unsupported color cartridge 32.xy Replace unsupported type imaging kit 32.xySome held jobs were not restored Smtp server not set up. Contact system administratorStandard network software error Standard USB port disabledType imaging kit low 84.xy Too many trays attachedType imaging kit nearly low 84.xy Type imaging kit very low, x estimated pages remain 84.xyWeblink server not set up. Contact system administrator Solving printer problemsBasic printer problems Printer display is blankTroubleshooting 275 Troubleshooting 276 Option problemsCannot detect internal option Troubleshooting 277 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to stepTroubleshooting 278 Paper feed problemsAction Yes Step Go to step Problem is solved Jammed pages are not reprintedPaper jam message remains after jam is cleared Troubleshooting 279Printing problems Solving print problemsTroubleshooting 280 Confidential and other held jobs do not printTroubleshooting 281 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 282Large jobs do not collate Printing slows down Troubleshooting 283Click File Print Advanced Print As Image OK OK Print jobs do not print Troubleshooting 284Settings General Settings Print Recovery Page Protect Off Troubleshooting 285Print job takes longer than expected Settings General Settings Timeouts Troubleshooting 286Tray linking does not work Unexpected page breaks occurTroubleshooting 287 Print quality problemsCharacters have jagged or uneven edges Clipped pages or imagesGray background on prints Troubleshooting 288Horizontal voids appear on prints Troubleshooting 289Incorrect margins on prints Troubleshooting 290Paper curl Troubleshooting 291Print irregularities Troubleshooting 292Print is too dark Troubleshooting 293Print is too light Troubleshooting 294Printer is printing blank pages Troubleshooting 295Printer is printing solid black pages Troubleshooting 296Repeating defects appear on prints Troubleshooting 297Shadow images appear on prints Skewed print Troubleshooting 298Streaked horizontal lines appear on prints Troubleshooting 299Streaked vertical lines appear on prints Troubleshooting 300Toner fog or background shading appears on prints Troubleshooting 301Toner rubs off Troubleshooting 302Toner specks appear on prints Transparency print quality is poor Troubleshooting 303Uneven print density Vertical voids appear on printsFAQ about color printing Color quality problemsWhat is RGB color? What is Cmyk color?What is manual color correction? Troubleshooting 305How is color specified in a document to be printed? How does the printer know what color to print?Troubleshooting 306 Prints on color transparencies appear dark when projectedObject type Color conversion tables Print appears tinted Troubleshooting 307Troubleshooting 308 Solving copy problemsCopier does not respond Partial document or photo copiesScanner unit does not close Troubleshooting 309Poor copy quality Advanced Options Advanced Imaging Troubleshooting 310Troubleshooting 311 Solving fax problemsCaller ID is not shown Cannot send or receive a faxTroubleshooting 312 Troubleshooting 313 314 Yes Problem is solved Go to stepSettings General Settings Run initial setup Yes Fax and e-mail functions are not set upSubmit Click Settings Fax Settings Analog Fax Setup Troubleshooting 316Received fax has poor print quality Troubleshooting 317 Solving scanner problemsCannot scan from a computer Scan job was not successfulPoor scanned image quality Troubleshooting 318Stamp or Overwrite Existing file check boxPartial document or photo scans Troubleshooting 319Scanner does not respond Troubleshooting 320An application error has occurred Solving home screen applications problemsTroubleshooting 321 Click Settings Apps Apps Management System tab LogTroubleshooting 322 Contacting customer support Troubleshooting 323Tech Library MailEdition notice Product information324 JuneTrademarks Licensing notices325 Product disposal Noise emission levels326 Meter average sound pressure, dBAStatic sensitivity notice Temperature informationLaser notice Laser advisory labelProduct power consumption Power consumptionMode Description Power consumption Watts 328Hibernate Mode Sleep ModeOff mode Regulatory notices for electromagnetic compatibilityAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement330 Regulatory notices for telecommunication terminal equipment European Community EC directives conformity331 332 Industry Canada Canada Industry Canada Canada333 Japanese telecom notice Using this product in Switzerland334 Utilisation de ce produit en Suisse Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraExposure to radio frequency radiation Modular component notice336 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 337Limited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 338339 Extent of limited warrantyLimitation of liability Patent acknowledgmentAdditional rights 340341 Index SymbolsNumerics Index 342Page Page FTP Page Page Page Page Page Page