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Lexmark 637, CX510DE manual

Models: CX510 CX510DE 637

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Page 252

Clearing jams

252

3Pull the green lever to open the fuser cover.

4Hold down the fuser cover, and then remove the jammed paper. Note: Make sure all paper fragments are removed.

Image 252

Lexmark 637, CX510DE manual

Contents

Users Guide JuneContents Loading paper and specialty media Paper and specialty media guidePrinting CopyingFaxing Scanning 117Understanding the printer menus 125 Saving money and the environment 203Troubleshooting 260 Maintaining the printer 214Managing the printer 241 Clearing jams 244324 Index 342Safety information Safety informationSafety information Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Understanding the basic functions of the scanner Basic modelsUsing the ADF and scanner glass Using the ADFUsing the scanner glass Automatic document feeder ADF Scanner glassUsing the printer control panel Understanding the printer control panelUnderstanding the home screen Understanding the printer control panel3 4 TouchUnderstanding the colors of the Sleep button and indicator FeaturesLights Using the touch-screen buttons Touch Accept Save a settingOther touch-screen buttons Understanding the printer control panel Setting up and using the home screen applications Finding the IP address of the computerFor Windows users For Macintosh usersAccessing the Embedded Web Server Click Settings General Settings Home screen customizationFinding the IP address of the printer Customizing the home screenSetting up Forms and Favorites Understanding the different applicationsActivating the home screen applications Finding information about the home screen applicationsSetting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi SendSetting up Scan to Network Click Settings Apps Apps Management Multi SendUseTo Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAccessing the controller board Available internal optionsPage Reattach the cover Installing a memory card Access the controller boardUnpack the memory card Page Installing an optional card Installing hardware options Order of installationInstalling optional trays Page Additional printer setup Install the dust covers Attaching cablesAdditional printer setup Setting up the printer software Installing the printer softwareUpdating available options in the printer driver MacintoshClick Update Now ‑ Ask Printer WindowsWindows 7 or earlier Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking For Windows usersFor Macintosh users Select Ethernet connection, and then click ContinueClick + Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Select a wireless connection setupNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate toUsing the Push Button Configuration method Using the Personal Identification Number PIN methodVerifying printer setup Printing a menu settingsPrinting a network setup Reports Menu SettingsSetting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the 250‑ and 550‑sheet trayPage Page Loading the manual feeder Loading the 650‑sheet duo tray Length guide tabLoading the multipurpose feeder Width guide tab Feeder extenderLinking and unlinking trays Linking and unlinking traysUsing the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Configuring a custom name Click Settings Paper Menu Custom TypesAssigning a custom paper type Paper Menu Custom TypesUsing specialty media Tips on using letterheadPaper and specialty media guide Paper and specialty media guideABC Tips on using transparencies Tips on using envelopesTips on using labels Tips on using card stock Paper characteristicsWeight Paper guidelinesUnacceptable paper Selecting paperUsing recycled paper and other office papers Selecting preprinted forms and letterheadSupported paper sizes, types, and weights Scanner Duplex DimensionStoring paper Supported paper sizes550 ‑sheet Multipurpose Tray Glass Mode Supported paper types and weights 550 ‑sheet Multipurpose Tray Glass Mode FeederScanner Duplex Tray Feeder Glass Mode Paper typeManual 650 ‑sheet duo tray 550 ‑sheet Multipurpose Tray FeederPrinting Printing formsPrinting a document Printing a documentAdjusting toner darkness Using Max Speed and Max YieldClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Setup Menu Printing from a flash drive or mobile devicePrinting from a flash drive Supported flash drives and file types Recommended flash drives File typeClick Properties, Preferences, Options, or Setup Printing confidential and other held jobsPrinting from a mobile device Storing print jobs in the printerModifying confidential print settings Click Settings tab Security Confidential Print SetupClick Print and Hold Canceling a print job Printing information pagesFor Macintosh users Copying using the ADF CopyingMaking copies Making a quick copyCopying using the scanner glass Copying photosCopying on specialty media Copying on transparenciesCreating a copy shortcut using the printer control panel Copying on letterheadCustomizing copy settings Making copies using paper from a selected trayCopying to a different size Copying different paper sizesCopying on both sides of the paper duplexing Example 2 Copying on a single paper sizeCopy to Auto Size Match Copy It Copy to Letter Copy ItAdjusting copy quality Reducing or enlarging copiesCollating copies Placing separator sheets between copiesCollated Not collated Copying multiple pages onto a single sheet Creating a custom copy jobCopy Advanced Options Separator Sheets Between Copies Between Jobs Between Pages OffPlacing information on copies Placing a header or footer on pagesPlacing an overlay message on each Canceling a copy job Canceling a copy job while pages are being printedUnderstanding the copy options Copy fromContent ScaleDarkness CopiesUsing the advanced options ColorSave As Shortcut Page Setting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsCreating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings Creating an e-mail shortcutSending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberMailing a document Touch Done Send ItCustomizing e-mail settings Sending an e‑mail using the address bookAdding e-mail subject and message information Changing the output file typeCanceling an e-mail Understanding the e-mail optionsResolution Send AsSetup Scan PreviewSetting up the printer to fax FaxingFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupSetup 1 Printer is connected to a dedicated fax line Tips for this setupChoosing a fax connection Scenario 1 Standard telephone lineConnected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Faxing 100Scenario 3 VoIP telephone service Faxing 101Setup 1 Printer is connected directly to a cable modem Faxing 102Page Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 106Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a faxSending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled timeClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsCustomizing fax settings Changing the fax resolutionClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darkerCanceling an outgoing fax Holding and forwarding faxesBlocking junk faxes Holding faxesClick Settings Fax Settings Analog Fax Setup Holding Faxes Click Settings Fax SettingsUnderstanding the fax options Forwarding a faxDelayed Send This option lets you send a fax at a later time or dateFaxing 116 Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP addressCreating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning to an FTP addressScanning an FTP using the address book Scanning to a computer or flash driveScanning to a computer using the Embedded Web Server Scanning 120Click Scan Profile Create Scan Profile Setting up Scan to Computer Scanning to a flash driveScanning 121 Click Next CloseUnderstanding the scan options This option lets you type a file name for the scan imageDarkness Scanning 124 Understanding the printer m enus Menus listUnderstanding the printer menus 125 Supplies menu Understanding the printer menus 126Default Source menu Paper menuPaper Size/Type menu Understanding the printer menus 127Understanding the printer menus 128 MP Feeder SizeMP Feeder Type Understanding the printer menus 129 Manual Paper SizeManual Paper Type Manual Envelope SizeSubstitute Size menu Paper Texture menuUnderstanding the printer menus 130 Understanding the printer menus 131 Paper Weight menu Understanding the printer menus 132Paper Loading menu Understanding the printer menus 133Understanding the printer menus 134 Custom Types menu Custom Names menuCustom Scan Sizes menu Understanding the printer menus 135Universal Setup menu Reports menuReports menu Understanding the printer menus 136Network/Ports Active NIC menuStandard Network or Network x menus Understanding the printer menus 137Understanding the printer menus 138 To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 139 TCP/IP menu Understanding the printer menus 140Wireless menu Network/Ports Network x Network x Setup WirelessIPv6 menu AppleTalk menu Understanding the printer menus 142Standard USB menu Understanding the printer menus 143Set Zone Smtp Setup menu Understanding the printer menus 144Edit Security Setups menu Security menuUnderstanding the printer menus 145 Miscellaneous Security Settings menu Understanding the printer menus 146Confidential Print menu Erase Temporary Data Files menuUnderstanding the printer menus 147 Security Audit Log menu Understanding the printer menus 148Set Date and Time menu Understanding the printer menus 149Current Date and Time Manually Set Date and TimeSettings menu General Settings menuUnderstanding the printer menus 150 Quiet Mode Run Initial setupUnderstanding the printer menus 151 Eco-ModeUnderstanding the printer menus 152 KeyboardPaper Sizes Scan to PC Port RangeUnderstanding the printer menus 153 Displayed InformationUnderstanding the printer menus 154 Home screen customizationDate Format Understanding the printer menus 155 Alarms TimeoutsUnderstanding the printer menus 156 Contact NameUnderstanding the printer menus 157 Error Recovery Print RecoveryUnderstanding the printer menus 158 Copy Settings menu Understanding the printer menus 159Understanding the printer menus 160 Understanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 164 Resolution Understanding the printer menus 165Fax Cover Understanding the printer menus 166 Dial PrefixUnderstanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Fax Mode Fax Server Setup menu Fax Mode sends the fax job to a fax server for transmissionUnderstanding the printer menus 172 Fax Resolution Understanding the printer menus 173Orientation Use Multi ‑Page Tiff‑mail Settings menu Enable Analog Receive‑mail Server Setup Understanding the printer menus 174Understanding the printer menus 175 FormatUnderstanding the printer menus 176 Understanding the printer menus 177 ‑mail Bit DepthUnderstanding the printer menus 178 Use cc/bccFTP Settings menu Understanding the printer menus 179Understanding the printer menus 180 Understanding the printer menus 181 FTP bit DepthFile Name Understanding the printer menus 182 Scan Settings menu Flash Drive menuUnderstanding the printer menus 183 Understanding the printer menus 184 Understanding the printer menus 185 Scan Bit DepthPrint Settings menu Understanding the printer menus 186Copies Understanding the printer menus 187 Duplex BindingPaper Saver Orientation Paper Saver BorderPrint Settings Setup menuUnderstanding the printer menus 188 Finishing menu Understanding the printer menus 189Download Target Resource SaveUnderstanding the printer menus 190 Separator SourceQuality menu Understanding the printer menus 191Understanding the printer menus 192 Spot Color Replacement Color AdjustUnderstanding the printer menus 193 Manual ColorJob Accounting menu Understanding the printer menus 194Utilities menu Understanding the printer menus 195XPS menu PostScript menuUnderstanding the printer menus 196 PCL Emul menu Understanding the printer menus 197Understanding the printer menus 198 Understanding the printer menus 199 Tray RenumberHtml menu Understanding the printer menus 200Font Size ScaleHelp menu Image menuUnderstanding the printer menus 201 Understanding the printer menus 202 Menu item DescriptionUsing recycled paper Saving money and the environmentSaving paper and toner Conserving suppliesUsing Eco‑Mode Saving energyReducing printer noise Avoid paper jamsAdjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 205Using Hibernate mode Setting Hibernate TimeoutClick Settings General Settings Sleep Button Settings Settings General SettingsUsing Schedule Power Modes Adjusting the brightness of the printer displaySettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power ModesSettings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Using the security lock feature Securing the printerStatement of Volatility Securing the printer 210Touch Wipe All Settings Touch Back Exit Config MenuErasing volatile memory Erasing non‑volatile memoryConfiguring printer hard disk encryption Using the printer control panelUsing the Embedded Web Server Click Settings Security Disk EncryptionTouch Disk Encryption Enable Finding printer security informationCleaning printer parts Cleaning the printerMaintaining the printer Maintaining the printer 214Cleaning the scanner glass Maintaining the printer 215Close the scanner cover Checking the status of parts and supplies Estimated number of remaining pagesMaintaining the printer 216 Status/Supplies View SuppliesUsing genuine Lexmark parts and supplies Ordering suppliesOrdering toner cartridges Return Program cartridgesOrdering imaging kits Maintaining the printer 218Worldwide All countries and regionsOrdering a maintenance kit Storing suppliesOrdering a waste toner bottle Maintaining the printer 219Replacing supplies Replacing the waste toner bottleMaintaining the printer 220 Top doorPage For more information, see Recycling Lexmark products on Replacing a black and color imaging kit Page Page Page Page Page Page Page Replacing toner cartridges Maintaining the printer 231Page Replacing a developer unit Maintaining the printer 233Page Page Page Page Page Moving the printer Before moving the printerMoving the printer to another location When shipping the printer, use the original packaging Shipping the printerMaintaining the printer 240 Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionCopying printer settings to other printers Restoring factory default settingsClick the Copy Printer Settings Click Printer SettingsClearing jams Avoiding jamsLoad paper properly Clearing jams 244Understanding jam messages and locations Use recommended paperClearing jams 246 Jam location Message on the display What to do‑page jam, clear standard bin Clearing jams 247Page Page ‑page jam, open front door to clear fuser 20y.xx Clearing jams 251 Open the top door Page ‑page jam, open front door 20y.xx ‑page jam, open front door to clear duplex 23y.xx ‑page jam, open tray x 24y.xx ‑page jam, clear manual feeder ‑page jam, clear multipurpose feeder Page ‑page jam, open automatic feeder top cover 28y.xx Clearing jams 259Troubleshooting Understanding the printer messagesConfiguration change, some held jobs were not restored Color cartridge low 88.xyColor cartridge nearly low 88.xy Color cartridge very low, x estimated pages remain 88.xyError reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Defective flash detectedFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorIncompatible tray x Incorrect paper size, open paper sourceInsufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Load paper source with custom stringTroubleshooting 265 Load paper source with paper sizeLoad paper source with paper type paper size Load Manual Feeder with custom stringMaintenance kit low 80.xy Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Load Manual Feeder with paper sizeNetwork x software error No analog phone line connected to modem, fax is disabledMemory full, cannot print faxes Memory full, cannot send faxesReinstall missing or unresponsive type imaging kit 31.xy Not enough free space in flash memory for resourcesReload printed pages in Tray Remove defective diskRemove packaging material, area name Remove paper from standard output binReplace all originals if restarting job Replace color cartridge, 0 estimated pages remain 88.xyTroubleshooting 270 Replace defective type imaging kit 31.xyReplace jammed originals if restarting job Replace missing waste toner bottle 82.xyRestore held jobs? Scanner disabled by adminReplace unsupported color cartridge 32.xy Replace unsupported type imaging kit 32.xySmtp server not set up. Contact system administrator Some held jobs were not restoredStandard network software error Standard USB port disabledToo many trays attached Type imaging kit low 84.xyType imaging kit nearly low 84.xy Type imaging kit very low, x estimated pages remain 84.xySolving printer problems Weblink server not set up. Contact system administratorBasic printer problems Printer display is blankTroubleshooting 275 Option problems Troubleshooting 276Cannot detect internal option Tray problems Troubleshooting 277Action Yes Step Problem is solved Go to step Step Problem is solved. Go to stepPaper feed problems Troubleshooting 278Action Yes Step Go to step Problem is solved Jammed pages are not reprintedTroubleshooting 279 Paper jam message remains after jam is clearedSolving print problems Printing problemsTroubleshooting 280 Confidential and other held jobs do not printError message about reading the flash drive appears Troubleshooting 281Incorrect characters print Troubleshooting 282 Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Troubleshooting 283 Printing slows downClick File Print Advanced Print As Image OK OK Troubleshooting 284 Print jobs do not printTroubleshooting 285 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Troubleshooting 286 Settings General Settings TimeoutsTray linking does not work Unexpected page breaks occurPrint quality problems Troubleshooting 287Characters have jagged or uneven edges Clipped pages or imagesTroubleshooting 288 Gray background on printsTroubleshooting 289 Horizontal voids appear on printsTroubleshooting 290 Incorrect margins on printsTroubleshooting 291 Paper curlTroubleshooting 292 Print irregularitiesTroubleshooting 293 Print is too darkTroubleshooting 294 Print is too lightTroubleshooting 295 Printer is printing blank pagesTroubleshooting 296 Printer is printing solid black pagesTroubleshooting 297 Repeating defects appear on printsShadow images appear on prints Troubleshooting 298 Skewed printTroubleshooting 299 Streaked horizontal lines appear on printsTroubleshooting 300 Streaked vertical lines appear on printsTroubleshooting 301 Toner fog or background shading appears on printsTroubleshooting 302 Toner rubs offToner specks appear on prints Troubleshooting 303 Transparency print quality is poorUneven print density Vertical voids appear on printsColor quality problems FAQ about color printingWhat is RGB color? What is Cmyk color?Troubleshooting 305 What is manual color correction?How is color specified in a document to be printed? How does the printer know what color to print?Prints on color transparencies appear dark when projected Troubleshooting 306Object type Color conversion tables Troubleshooting 307 Print appears tintedSolving copy problems Troubleshooting 308Copier does not respond Partial document or photo copiesTroubleshooting 309 Scanner unit does not closePoor copy quality Troubleshooting 310 Advanced Options Advanced ImagingSolving fax problems Troubleshooting 311Caller ID is not shown Cannot send or receive a faxTroubleshooting 312 Troubleshooting 313 Yes Problem is solved Go to step 314Fax and e-mail functions are not set up Settings General Settings Run initial setup YesSubmit Troubleshooting 316 Click Settings Fax Settings Analog Fax SetupReceived fax has poor print quality Solving scanner problems Troubleshooting 317Cannot scan from a computer Scan job was not successfulTroubleshooting 318 Poor scanned image qualityStamp or Overwrite Existing file check boxTroubleshooting 319 Partial document or photo scansTroubleshooting 320 Scanner does not respondSolving home screen applications problems An application error has occurredTroubleshooting 321 Click Settings Apps Apps Management System tab LogTroubleshooting 322 Troubleshooting 323 Contacting customer supportTech Library MailProduct information Edition notice324 JuneLicensing notices Trademarks325 Noise emission levels Product disposal326 Meter average sound pressure, dBATemperature information Static sensitivity noticeLaser notice Laser advisory labelPower consumption Product power consumptionMode Description Power consumption Watts 328Sleep Mode Hibernate ModeOff mode Regulatory notices for electromagnetic compatibilityIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada330 European Community EC directives conformity Regulatory notices for telecommunication terminal equipment331 332 Industry Canada Canada Industry Canada Canada333 Using this product in Switzerland Japanese telecom notice334 Regulatory notices for wireless products Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraModular component notice Exposure to radio frequency radiation336 337 ΤΗΣ Οδηγιασ 1999/5/ΕΚLimited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 338Extent of limited warranty 339Patent acknowledgment Limitation of liabilityAdditional rights 340341 Symbols IndexNumerics Index 342Page Page FTP Page Page Page Page Page Page