Aastra Telecom 6753i R manual Extracting Diagnostic Information from the Base Unit

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Resetting Your AastraLink RP Solution

Extracting Diagnostic Information from the Base Unit

Use the "ResponsePointSystemInfo.exe" file to extract diagnostic logs from the base unit. You will not need these logs on a day-to-day basis, but only when you need to provide a product support technician with the information for troubleshooting purposes. The extracted data contains no personally identifiable information (PII).

To extract diagnostic information from the base unit do the following:

1.Copy the "ResponsePointSystemInfo.exe" file from the Response Point DVD/CD onto an empty USB drive.

2.Plug the USB drive into the base unit. The extraction process will begin immediately.

3.Remove the USB drive after the activity light stops blinking. It may take several minutes (sometimes 30 minutes or more) for all of the diagnostic information to be extracted and copied to the USB drive. The precise time required depends on the amount of information to be extracted.

4.Plug the USB drive into your computer, and verify that the new files have been copied to the USB drive.

5.Open the file named "ResponsePointSystemInfo.txt". If the message in the file indicates that the information was not extracted, follow the instructions described in the file, and repeat this procedure, starting with step 1.

6.Share the files on the USB drive with a product support technician.

Erasing All Private Information on the Base Unit

Use the "ResponsePointEraseData.exe" file to erase all private information on the base unit, such as configuration files, logs, and voice messages. This is a useful security measure if you decide to give the physical device to someone else.

To erase all private information on the base unit, do the following.

1.Copy the "ResponsePointEraseData.exe" file from the Response Point DVD/CD onto an empty USB drive.

2.Plug the USB drive into the base unit. The deletion process will begin immediately.

3.Remove the USB drive after the activity light stops blinking.

It may take several minutes (sometimes 30 minutes or more) for all of the private information to be erased. The precise time required depends on the amount of information to be erased.

4.Plug the USB drive into your computer, and verify that the information has been erased.

5.Open the file named "ResponsePointEraseData.txt". If the message in the file indicates that the information was not erased, follow the instructions described in the file, and repeat this procedure, starting with step 1.

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AastraLink RP System Administrator Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution Introduction About This GuideIntroduction Voice Recognition Summary of System FeaturesSystem Overview Microsoft Response Point Administrator Auto-DiscoveryMicrosoft Response Point Assistant System Deployment RequirementsGateway System InstallationBase Unit RP Phones Aastra 6757i CT RP Phone Response Point Administrator Installing AdministratorStarting Administrator Connect to Base Unit dialog opens Response Point Assistant Starting AssistantResponse Point Assistant Using Administrator Adding UsersUsing Computer-Generated Speech Recording User NamesRecording Audio from a Phone Using a Prerecorded Sound File Editing Users Click OK to return to the Specify Spoken Name dialogRemoving Users Adding Phones Administrator-Select dialog opens Adding Multiple Line Phones SIPWho will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP Editing a Phone For Model 6753i RPRemoving a Phone Using Administrator Voice Services Adding Gateways Analog Phone ServicesVoice Services Adding VoIP Phone Services Editing Voice Services Removing Voice ServicesVoice Services Advanced Administrator Options Setting the Date and TimeConfiguring the Email Server Internet connection with an Internet service providerSetting Parked Call Music Tasks pane, under Properties, click Configure E-Mail ServerUsing the default built-in Parked Call Music audio file Using an external music source for Parked Call MusicSetting Voicemail Options Using the Automated ReceptionistChoosing the Automated Receptionist Greeting and Prompt Using Advanced Automated Receptionist FeaturesConfiguring the Automated Receptionist Configuring Bypass Receptionist Using a Receptionist or Operator Using the Receptionist PlanUsing an Operator Tasks pane, click Choose How to Answer CallsSetting up a Job-Role User Simultaneous Ringing/Ringing GroupsAssigning Incoming Calls to the Job-Role User Call HistoryAssigning a Job-Role User to a Phone Base Unit Storage Limits Voicemail StorageSaving Call History list Base Unit Storage FAQs Viewing Storage SpaceBacking up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Setting Options via the Aastra Web UI Using AdministratorUsing the Phone Interface Finding Your Phone’s IP AddressUsing the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Upgrading the AastraLink RP Solution Base Unit and Software UpgradesUpgrade Process Version ControlPhone and Gateway Upgrades Upgrade All Device Firmware Using AdministratorUpgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Resetting with the Aastra WebUI Resetting Your AastraLink RP SolutionFactory Defaulting Aastra RP Phones John Burns 103 Sat Jun 8 255p Microsoft Utilities Resetting with the Phone UIResetting the AastraLink RP 500 Base Unit Password Extracting Diagnostic Information from the Base Unit Erasing All Private Information on the Base UnitTroubleshooting Solutions General TroubleshootingAuto-Discovery Troubleshooting What should I do if I see this message in the event log?Why isnt the AastraLink RP 500 Base Unit responding? Page Limited Warranty Warranty Repair ServicesAfter Warranty Service ExclusionsPage Index AastraLink RP System Administrator Guide Index Index
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