Aastra Telecom 6753i R Upgrading the AastraLink RP Solution, Base Unit and Software Upgrades

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Upgrading the AastraLink RP Solution

Upgrading the AastraLink RP Solution

The components of your AastraLink RP Solution may be upgraded in the future to access the added functionality provided by new software versions.

The AastraLink RP 500 Base Unit is upgraded along with the Microsoft Response Point Administrator and Assistant software. Assistant, Administrator, and the AastraLink RP 500 Base Unit must be running compatible software versions for your AastraLink RP Solution to function as a system.

The AastraLink IP phones can be upgraded independently, using the Aastra Web UI menu to send out a firmware update.

Base Unit and Software Upgrades

The upgrade process involves three main components of Response Point: the base unit, Administrator, and Assistant. A new copy of the software is required in order to upgrade.

Version Control

Response Point can only be upgraded to larger (or later) version numbers; you can never "downgrade" to a previous version. It's best to keep the versions of Administrator and the base unit the same. However, they fallout of sync when:

•The phone system administrator upgrades Administrator and then connects to the base unit for the first time.

•The base unit was upgraded from another computer other than the one on which this copy of Administrator is currently running.

Depending on the situation, an upgrade of Administrator will be recommended but optional, or it will be necessary to continue.

Upgrade Process

You may be prompted to upgrade the base unit when connecting to a base unit from Administrator. When it connects, Administrator compares the versions of the base unit and Administrator, and displays these in the Upgrade Base Unit dialog box if the base unit is an earlier version than Administrator.

When you click Upgrade in this dialog box, these tasks are performed:

•A backup of the current phone system configuration and voicemail is created.

•A copy of the backup is created.

•The backup is upgraded to the new version.

•New files are uploaded to the base unit.

•The base unit software is upgraded.

•The upgraded configuration is restored to the base unit.

These steps may take several minutes if your phone system has many users and phones. So, don't be alarmed if some time passes during an upgrade. In addition, the base unit will restart in the process.

The end result of this process is that both Administrator and the base unit are upgraded to the same version. The Assistant program must then be upgraded on each computer on which Assistant is installed.

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AastraLink RP System Administrator Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution Introduction About This GuideIntroduction Summary of System Features System OverviewVoice Recognition Microsoft Response Point Administrator Auto-DiscoveryMicrosoft Response Point Assistant System Deployment RequirementsSystem Installation Base UnitGateway RP Phones Aastra 6757i CT RP Phone Response Point Administrator Installing AdministratorStarting Administrator Connect to Base Unit dialog opens Response Point Assistant Starting AssistantResponse Point Assistant Using Administrator Adding UsersUsing Computer-Generated Speech Recording User NamesRecording Audio from a Phone Using a Prerecorded Sound File Editing Users Click OK to return to the Specify Spoken Name dialogRemoving Users Adding Phones Administrator-Select dialog opens Adding Multiple Line Phones SIPWho will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP Editing a Phone For Model 6753i RPRemoving a Phone Using Administrator Voice Services Adding Gateways Analog Phone ServicesVoice Services Adding VoIP Phone Services Editing Voice Services Removing Voice ServicesVoice Services Advanced Administrator Options Setting the Date and TimeConfiguring the Email Server Internet connection with an Internet service providerSetting Parked Call Music Tasks pane, under Properties, click Configure E-Mail ServerUsing the default built-in Parked Call Music audio file Using an external music source for Parked Call MusicSetting Voicemail Options Using the Automated ReceptionistUsing Advanced Automated Receptionist Features Configuring the Automated ReceptionistChoosing the Automated Receptionist Greeting and Prompt Configuring Bypass Receptionist Using a Receptionist or Operator Using the Receptionist PlanUsing an Operator Tasks pane, click Choose How to Answer CallsSetting up a Job-Role User Simultaneous Ringing/Ringing GroupsCall History Assigning a Job-Role User to a PhoneAssigning Incoming Calls to the Job-Role User Voicemail Storage Saving Call History listBase Unit Storage Limits Base Unit Storage FAQs Viewing Storage SpaceBacking up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Setting Options via the Aastra Web UI Using AdministratorUsing the Phone Interface Finding Your Phone’s IP AddressUsing the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Upgrading the AastraLink RP Solution Base Unit and Software UpgradesUpgrade Process Version ControlPhone and Gateway Upgrades Upgrade All Device Firmware Using AdministratorUpgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Resetting Your AastraLink RP Solution Factory Defaulting Aastra RP PhonesResetting with the Aastra WebUI John Burns 103 Sat Jun 8 255p Resetting with the Phone UI Resetting the AastraLink RP 500 Base Unit PasswordMicrosoft Utilities Extracting Diagnostic Information from the Base Unit Erasing All Private Information on the Base UnitTroubleshooting Solutions General TroubleshootingAuto-Discovery Troubleshooting What should I do if I see this message in the event log?Why isnt the AastraLink RP 500 Base Unit responding? Page Limited Warranty Warranty Repair ServicesAfter Warranty Service ExclusionsPage Index AastraLink RP System Administrator Guide Index Index
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