Aastra Telecom 6753i R manual Using a Receptionist or Operator, Using the Receptionist Plan

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Advanced Administrator Options

To configure the Bypass Receptionist feature using Administrator, do the following.

1.Click the Call Routing button.

2.In the Tasks pane, click Configure Bypass Receptionist.

3.Select the Allow calls to bypass the receptionist based on the caller ID phone number check box.

4.Note any conflicts, and notify employees that they need to resolve who gets a direct call. Only one person can receive calls from a number configured with the Bypass Receptionist. (Likewise, you might see conflicts because an outside number has been designated for External Access.)

5.Click OK to complete the configuration.

Using a Receptionist or Operator

If you have a full-time receptionist who answers the phone, you will want to specify the Receptionist Plan in Administrator.

Even when using the Automated Receptionist plan, it is important to choose an operator. The operator is the person calls will be forwarded to when callers want to speak to a person, or when Response Point has trouble understanding a request.

Using the Receptionist Plan

The Receptionist Plan is useful for your office if you want a person to answer calls and transfer them accordingly.

46	AastraLink RP System Administrator Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution Introduction About This GuideIntroduction System Overview Summary of System FeaturesVoice Recognition Microsoft Response Point Assistant Microsoft Response Point AdministratorAuto-Discovery System Deployment RequirementsBase Unit System InstallationGateway RP Phones Aastra 6757i CT RP Phone Response Point Administrator Installing AdministratorStarting Administrator Connect to Base Unit dialog opens Response Point Assistant Starting AssistantResponse Point Assistant Using Administrator Adding UsersUsing Computer-Generated Speech Recording User NamesRecording Audio from a Phone Using a Prerecorded Sound File Editing Users Click OK to return to the Specify Spoken Name dialogRemoving Users Adding Phones Administrator-Select dialog opens Adding Multiple Line Phones SIPWho will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP Editing a Phone For Model 6753i RPRemoving a Phone Using Administrator Voice Services Adding Gateways Analog Phone ServicesVoice Services Adding VoIP Phone Services Editing Voice Services Removing Voice ServicesVoice Services Advanced Administrator Options Setting the Date and TimeConfiguring the Email Server Internet connection with an Internet service providerSetting Parked Call Music Tasks pane, under Properties, click Configure E-Mail ServerUsing the default built-in Parked Call Music audio file Using an external music source for Parked Call MusicSetting Voicemail Options Using the Automated ReceptionistConfiguring the Automated Receptionist Using Advanced Automated Receptionist FeaturesChoosing the Automated Receptionist Greeting and Prompt Configuring Bypass Receptionist Using a Receptionist or Operator Using the Receptionist PlanUsing an Operator Tasks pane, click Choose How to Answer CallsSetting up a Job-Role User Simultaneous Ringing/Ringing GroupsAssigning a Job-Role User to a Phone Call HistoryAssigning Incoming Calls to the Job-Role User Saving Call History list Voicemail StorageBase Unit Storage Limits Base Unit Storage FAQs Viewing Storage SpaceBacking up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Using the Phone Interface Setting Options via the Aastra Web UIUsing Administrator Finding Your Phone’s IP AddressUsing the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Upgrade Process Upgrading the AastraLink RP SolutionBase Unit and Software Upgrades Version ControlPhone and Gateway Upgrades Upgrade All Device Firmware Using AdministratorUpgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Factory Defaulting Aastra RP Phones Resetting Your AastraLink RP SolutionResetting with the Aastra WebUI John Burns 103 Sat Jun 8 255p Resetting the AastraLink RP 500 Base Unit Password Resetting with the Phone UIMicrosoft Utilities Extracting Diagnostic Information from the Base Unit Erasing All Private Information on the Base UnitTroubleshooting Solutions General TroubleshootingAuto-Discovery Troubleshooting What should I do if I see this message in the event log?Why isnt the AastraLink RP 500 Base Unit responding? Page After Warranty Service Limited WarrantyWarranty Repair Services ExclusionsPage Index AastraLink RP System Administrator Guide Index Index