Aastra Telecom 480I CT manual Handling Calls from the 480i CT Base Station, Placing a Call on Hold

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Handling Calls from the 480i CT Base Station

When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference or place a call on hold.

Placing a Call on Hold

When you place a call on hold, only your phone can retrieve the call. To place a call on hold:

1.Connect to the call (if not already connected).

2.Press the Hold softkey

Tue May 17 10:19am 00:27

L1 Hold

>201 Keri March

The line/call appearance light will begin to flash slowly. The screen will display “Hold...” with the line number the call is held on the phone.

When on Hold

When you have been placed on hold, you cannot hear any voice from the caller. The call/line appearance light for the line you are on will remain solid to indicate that you are still connected.

Tue May 17 10:19am 00:27

L1 Connected

>201 Keri March

Automatic Hold

When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone will automatically put your current call on hold as soon as you press a new line/call appearance button.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing 3and 4navigation keys. To reconnect to a call press the line/ call appearance button where that call is being held. If you press the call/line appearance button again, you will disconnect from the call.

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer before the receiving party answers the call.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call.

Handling Calls from the 480i CT Base Station

16/IP Phone User Guide

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Contents Model Page Software License Agreement Page Contents Table of ContentsTable of Contents About this Guide About this GuideDocumentation Introduction Phone FeaturesIntroduction General RequirementsCustomizing Your 480i CT Base Station Setting Your OptionsCustomizing Your 480i CT Base Station Aastra Web UIUI Status, Operation, Basic Settings Accessing the Aastra Web UIOperation Hard keys Using your 480i CT Base StationUsing your 480i CT Base Station Multiple Line and Call AppearancesSoftkeys Idle StateCustomized Softkeys 480i CT Base Station Using yourSoftkeys as Line/Call Appearances Softkeys as Customized Do not Disturb Softkeys as Customized SpeeddialsSoftkeys as Customized Busy Lamp Field BLF ExampleSoftkeys for Accessing XML Services Softkeys as Customized Empty Key Softkeys as Customized Flash KeySoftkeys as Customized Park/ Pickup Keys Xml application URI Xml application titleConnected State State-Based SoftkeysMaking Calls from 480i CT Base Station Using a HeadsetAdvanced Volume Controls for the Headset Mic Making Calls from 480i CT Base StationRedial To Make and Receive Calls Using a HeadsetIntercom IP Phone UIMute Receiving Calls at the 480i CT Base Station Answering an Incoming CallPlacing a Call on Hold Handling Calls from the 480i CT Base StationTransferring Calls IP Phone UI To transfer a call to another extension Conferencing CallsIP Phone UI To create a conference call Enabling/Disabling Microphone and Auto-Answer Click on Operation-ResetPicking up Calls IP Phone UI To pickup a callCall Forwarding Setting Call ForwardingEnding Calls Select Call ForwardFor Global Call Forward Settings Calls from the 480i CT Base Station Park/Pickup Static ConfigurationPark/Pickup Call Server Configuration Values HandlingAastra Web UI Click on Basic Settings- Preferences-General Configuring Park /Pickup using Static ConfigurationPark/Pickup Programmable Configuration Programmable Configuration Using the Aastra Web UI Aastra Web UI Click on Operation- Softkeys and XMLFor 480i CT Handset Click on Operation-Reset Restart Phone fieldUsing the Park Call/Pickup Parked Call Feature Click on Operation-Handset KeysPickup a Parked Call Services Additional FeaturesAdditional Features XML ServicesUsing the Callers List Callers ListAastra Web UI Click on Operation-Directory Missed Calls IndicatorDownloading the Callers List Callerslist.csv file down- loads to your computerServer to IP Phone Download Using the Directory ListDirectory List Directory List LimitationsVoicemail Using Voicemail Configuring Suppression of Dtmf PlaybackSuppressing Dtmf Playback Ring Tones Ring Tones and Tone SetsRing Tone Sets Global configuration only Configuring Ring Tones and Tone SetsFor global configuration For per-line configuration Configuring Stuttered Dial ToneConfiguring Call Waiting Tone Stuttered Dial ToneLanguage Setting LanguageLanguage Customizing Your 480i CT Cordless Handset Accessing OptionsCustomizing Your 480i CT Cordless Handset Ring Tone Call timerLanguage Custom nameKey Lock On or Off Handset PairingVibrate BacklightFeature Keys on the Handset Customizing Your 480i CTFeature Key Programming Guidelines List empty Use web page to configureProgramming Feature Keys Idle Mode Using the 480i CT Cordless HandsetUsing the 480i CT Cordless Handset Handset Icons and Status MessagesHandset Keys Feature Key List Ï Multifunction Handset LED IndicatorBattery Charging Redial Key ßDirectory 480i CT Cordless Handset Volume ControlHandset Battery Indicator & Status Entering Characters and NumbersKey General Record EditingKey / Pause key 123 -þabcþ-ABC softkeyAdding Record to Directory Dialing from Callers List Callers List 480i CT Cordless HandsetSaving Item to Directory Deleting Item from Callers List Pre-dialling a Number Making Calls from 480i CT Cordless HandsetMaking Calls from 480i CT Cordless Handset Receiving CallsCorey 516-2681 Public 000000 Line Pairing and Unpairing Cordless Handset to Base Pairing HandsetUnpairing Handset Failed Removal Troubleshooting Solutions Troubleshooting SolutionsWhy does my phone display Bad Encrypted Config? Why does my phone display the No Service message?How do I change my User Password? How do I restart the 480i CT IP Phone?Troubleshooting Solutions Page Warranty Repair Services Limited WarrantyLimited Warranty After Warranty Service60 /IP Phone User Guide Index Index Aastra Telecom Inc.2005

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