Aastra Telecom 480I CT manual Troubleshooting Solutions

Page 61

Troubleshooting Solutions

Troubleshooting Solutions

This section describes solutions to some most commonly occurring problems.

Why is my display blank?

Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in

the Aastra 480i Installation Guide for details.

Why is my speakerphone not working?

If you press the d/fbutton and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset use. Press d/fa second time and if the light goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing d/f. See the section “Customizing your phone” in the 480i Installation Guide for instructions on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 480i Installation Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in the Aastra 480i Installation Guide provided with your phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check with your system administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a Handset or Head- set” in the Aastra 480i Installation Guide for information.

What are services, and how do I use them?

Services on the IP phone include:

•Customized features

•Callers List

•Directory List

•Voicemail

See the section, "Services" on page 26 more information about the options available under "Services".

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section, "Finding Your Phone’s IP Address" on page 3.

/IP Phone User Guide 55

Page 60 Page 62
Image 61
Page 60 Page 62
Contents Model Page Software License Agreement Page Table of Contents ContentsTable of Contents About this Guide About this GuideDocumentation Introduction Phone FeaturesIntroduction General RequirementsCustomizing Your 480i CT Base Station Setting Your OptionsCustomizing Your 480i CT Base Station Aastra Web UIUI Status, Operation, Basic Settings Accessing the Aastra Web UIOperation Using your 480i CT Base Station Using your 480i CT Base StationHard keys Multiple Line and Call AppearancesSoftkeys Idle StateCustomized Softkeys 480i CT Base Station Using yourSoftkeys as Line/Call Appearances Softkeys as Customized Busy Lamp Field BLF Softkeys as Customized SpeeddialsSoftkeys as Customized Do not Disturb ExampleSoftkeys for Accessing XML Services Softkeys as Customized Park/ Pickup Keys Softkeys as Customized Flash KeySoftkeys as Customized Empty Key Xml application URI Xml application titleState-Based Softkeys Connected StateAdvanced Volume Controls for the Headset Mic Using a HeadsetMaking Calls from 480i CT Base Station Making Calls from 480i CT Base StationIntercom To Make and Receive Calls Using a HeadsetRedial IP Phone UIMute Answering an Incoming Call Receiving Calls at the 480i CT Base StationPlacing a Call on Hold Handling Calls from the 480i CT Base StationTransferring Calls IP Phone UI To transfer a call to another extension Conferencing CallsIP Phone UI To create a conference call Picking up Calls Click on Operation-ResetEnabling/Disabling Microphone and Auto-Answer IP Phone UI To pickup a callEnding Calls Setting Call ForwardingCall Forwarding Select Call ForwardFor Global Call Forward Settings Park/Pickup Call Server Configuration Values Park/Pickup Static ConfigurationCalls from the 480i CT Base Station HandlingAastra Web UI Click on Basic Settings- Preferences-General Configuring Park /Pickup using Static ConfigurationPark/Pickup Programmable Configuration Aastra Web UI Click on Operation- Softkeys and XML Programmable Configuration Using the Aastra Web UIUsing the Park Call/Pickup Parked Call Feature Click on Operation-Reset Restart Phone fieldFor 480i CT Handset Click on Operation-Handset KeysPickup a Parked Call Additional Features Additional FeaturesServices XML ServicesCallers List Using the Callers ListDownloading the Callers List Missed Calls IndicatorAastra Web UI Click on Operation-Directory Callerslist.csv file down- loads to your computerDirectory List Using the Directory ListServer to IP Phone Download Directory List LimitationsVoicemail Using Voicemail Configuring Suppression of Dtmf PlaybackSuppressing Dtmf Playback Ring Tones Ring Tones and Tone SetsRing Tone Sets Global configuration only Configuring Ring Tones and Tone SetsFor global configuration Configuring Call Waiting Tone Configuring Stuttered Dial ToneFor per-line configuration Stuttered Dial ToneLanguage Setting LanguageLanguage Customizing Your 480i CT Cordless Handset Accessing OptionsCustomizing Your 480i CT Cordless Handset Language Call timerRing Tone Custom nameVibrate Handset PairingKey Lock On or Off BacklightCustomizing Your 480i CT Feature Keys on the HandsetList empty Use web page to configure Feature Key Programming GuidelinesProgramming Feature Keys Using the 480i CT Cordless Handset Using the 480i CT Cordless HandsetIdle Mode Handset Icons and Status MessagesHandset Keys Battery Charging Multifunction Handset LED IndicatorFeature Key List Ï Redial Key ßHandset Battery Indicator & Status Volume ControlDirectory 480i CT Cordless Handset Entering Characters and NumbersKey / Pause key General Record EditingKey 123 -þabcþ-ABC softkeyAdding Record to Directory Dialing from Callers List Callers List 480i CT Cordless HandsetSaving Item to Directory Deleting Item from Callers List Making Calls from 480i CT Cordless Handset Making Calls from 480i CT Cordless HandsetPre-dialling a Number Receiving CallsCorey 516-2681 Public 000000 Line Pairing Handset Pairing and Unpairing Cordless Handset to BaseUnpairing Handset Failed Removal Troubleshooting Solutions Troubleshooting SolutionsHow do I change my User Password? Why does my phone display the No Service message?Why does my phone display Bad Encrypted Config? How do I restart the 480i CT IP Phone?Troubleshooting Solutions Page Limited Warranty Limited WarrantyWarranty Repair Services After Warranty Service60 /IP Phone User Guide Index Index Aastra Telecom Inc.2005
Related manuals
Manual 60 pages 58.95 Kb Manual 504 pages 29.2 Kb
Top Page Image Contents