Panasonic KX-TG9382, KX-TG9381T, KXTG9381T, KXTG9382T Caller ID Problem Cause/solution

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Useful Information

 

 

Problem

Cause/solution

I cannot make a call.

L The dialing mode may be set incorrectly. Change the setting

 

(page 16).

 

L The handset is too far from the base unit. Move closer and try

 

again.

I cannot make long distance calls.

L Make sure that you have long distance service.

 

 

Caller ID

 

 

 

Problem

Cause/solution

Caller information is not

L You must subscribe to Caller ID service. Contact your service

displayed.

provider/telephone company for details.

 

L If your unit is connected to any additional telephone equipment

 

such as a Caller ID box or cordless telephone line jack, plug the

 

unit directly into the wall jack.

 

L If you use a DSL/ADSL service, we recommend connecting a

 

DSL/ADSL filter between the base unit and the telephone line

 

jack. Contact your DSL/ADSL provider for details.

 

L The name display service may not be available in some areas.

 

Contact your service provider/telephone company for details.

 

L Other telephone equipment may be interfering with this unit.

 

Disconnect the other equipment and try again.

Caller information is displayed

L Depending on your service provider/telephone company, the

late.

unit may display the caller’s information at the 2nd ring or later.

 

L Move closer to the base unit.

The caller list/incoming phone

L The Caller ID number auto edit feature is turned off. Turn it on

numbers are not edited

and try again (page 35).

automatically.

L You need to call back the edited number to activate Caller ID

 

number auto edit.

I cannot dial the phone number

L The phone number you dialed might have been edited

edited in the caller list.

incorrectly (for example, the long distance “1” or the area code

 

is missing). Edit the phone number with another pattern (page

 

35).

Time on the unit has shifted.

L Incorrect time information from incoming Caller ID changes the

 

time. Set the time adjustment to Manual(off) (page 30).

The 2nd caller’s information is not

L In order to use Caller ID, call waiting, or Call Waiting Caller ID

displayed during an outside call.

(CWID), you must first contact your service provider/telephone

 

company and subscribe to the desired service.

 

After subscribing, you may need to contact your service

 

provider/telephone company again to activate this specific

 

service, even if you already subscribed to both Caller ID and

 

Call Waiting with Caller ID services (CWID).

For assistance, please visit http://www.panasonic.com/help

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Contents Charge the batteries for about 7 hours before initial use Thank you for purchasing a Panasonic productTable of Contents Series Model No Base unit Handset Quantity Accessory informationSupplied accessories Model compositionHandset optional KX-TGA939 Additional/replacement accessoriesAccessory item Order number Expanding your phone systemMaximum of 5 parties are available System capabilitiesFollowing operations are possible simultaneously For your safety Important safety instructions Other information Wrong Connecting the AC adaptorConnections CorrectConnecting the telephone line cord If you subscribe to a DSL/ADSL service Battery charge Battery installationBattery level Icon OFF ControlsHandset Flash Call WaitBase unit Using the navigator key/volume key ?, VOLSoft keys Display LINE1 indicator/LINE2 indicator on the base unitMenu icons Voice guidance language Initial settingsDialing mode Display languageLine selection mode Making calls Select Answering callsUseful features during a call Call privacy Using the other line during a callADD Handset/base unit phonebookAdding entries GroupsGroup Finding and calling a phonebook entryChain dial Copying phonebook entriesEditing entries Erasing entriesCopying multi entries Copying an entryCopying all entries Handset Main menu Sub-menu Programmable settingsProgramming by scrolling through the display menus YHandset / Base unit MenuView Caller ID Phonebook Main menu Sub-menuVoice prompt*1 Customer support Base unit Main menu Sub-menuProgramming Programming using the direct commands 1100 PM/0600 AM Melody Ringer volume*10Set dial mode Time adjustment*13Off Voice prompt VM tone detectEnglish Alarm Night modeSpecial programming Additional handsets Registering a unitOperating additional units Registering a handset to a base unitGroup ringer tone for phonebook Using Caller ID serviceCaller ID features Caller listEditing a caller’s phone number before calling back Caller ID number auto edit feature321-5555 Menu iV/ View Caller ID iSELECT Erasing selected caller informationErasing all caller information Storing caller information to the phonebookSystem on/off Answering systemGreeting message Turning the answeringListening to messages using the base unit Play new msg. or Play all msg. iSELECT Listening to messages using the handsetOperating the answering system Menu iV/ Answering device iSELECTVoice guidance Remote access codeUsing the answering system remotely Remote operationTurning on the answering system remotely Remote commandsTurning the call screening on/off Answering system settingsNumber of rings before the unit answers a call Caller’s recording timeTurning VM tone detection on/off Voice mail serviceVoice mail message indication Voice mail VM tone detectionAnswering an intercom call IntercomHandset locator Making an intercom callConference call with 2 outside calls When 1 handset is registeredTransferring calls Conference callsConf Conference call with an outside call and an intercom callYour cellular phone Using Bluetooth devicesChanging the base unit’s PIN Personal Identification Number Your headset Using a Bluetooth wireless headset optionalReconnecting a headset Registering a headsetDeregistration iSELECT Operating a Bluetooth wireless headsetWall mounting To attach Belt clipCharger To remove the wall mounting adaptorError messages General use Problem Cause/solution TroubleshootingTo Caller ID Battery recharge Problem Cause/solution Programmable settings Problem Cause/solutionProblem Cause/solution Caller ID Problem Cause/solution Using Bluetooth devices Problem Cause/solution Answering system Problem Cause/solutionAdd new device is not Liquid damage Problem Cause/solutionFCC and other information FCC RF Exposure Warning Para conectarlo a 2 tomas telefónicas de una sola línea Guía Rápida EspañolaCorrecto Para conectarlo a una toma telefónica para 2 líneasAuricular Cómo grabar su propio mensaje de bienvenida opcionalIdioma de la pantalla Tecla navegadora/Tecla de volumen ?, VOLTeclas de función Indicador de mensaje/botón Reproducir en la unidad baseIdioma de la guía de voz Fecha y hora Auricular/Unidad baseContestador de llamadas Operación remota Para grabar su propio mensaje Mensaje marcadorPara registrar un audífono Cómo usar dispositivos Bluetooth sólo la unidad baseEl auricular muestra Cómo operar un audífono inalámbrico BluetoothCómo registrar un auricular a la unidad base Customer Services Directory United States and Puerto Rico Customer servicesLimited Warranty Coverage Warranty For United States and Puerto RicoPanasonic Corporation of North America When you ship the product Limited Warranty Limits And ExclusionsIndex Copyright For your future reference