Panasonic KX-TG9391T, KX-TG9392, KXTG9391T Answering system Problem Cause/solution

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Useful Information

Problem	Cause/solution
Caller information is displayed late.	L Depending on your service provider/telephone company,
	the unit may display the caller’s information at 2nd ring or
	later.
	L Move closer to the base unit.
The caller list/incoming phone numbers	L The Caller ID number auto edit feature is turned off. Turn
are not edited automatically.	it on and try again (page 28).
	L You need to call back the edited number to activate Caller
	ID number auto edit.
I cannot dial the phone number edited	L The phone number you dialed might have been edited
in the caller list.	incorrectly (for example, the long distance “1” or the area
	code is missing). Edit the phone number with another
	pattern (page 34).
Time on the unit is shifted.	L Incorrect time information from incoming Caller ID
	changes the time. Set the time adjustment to “Manual”
	(off) (page 29).
The 2nd caller’s information is not	L In order to use Caller ID, call waiting, or Call Waiting Caller
displayed during an outside call.	ID (CWID), you must first contact your service
	provider/telephone company and subscribe to the desired
	service.
	After subscribing, you may need to contact your service
	provider/telephone company again to activate this specific
	service, even if you already subscribed to both Caller ID
	and Call Waiting with Caller ID services (CWID).

Answering system

Problem	Cause/solution
The unit does not record new	L The answering system is not turned on for the line you
messages.	wish to record messages from. Select the desired line or
	both lines, then turn the answering system on (page 36).
	L The message memory is full. Erase unnecessary
	messages (page 37).
	L The answering system is activated for both lines, and the
	1st caller is leaving a voice message. The 2nd caller
	cannot leave a message, but the caller information will be
	stored (page 33).
	L If you subscribe to the voice mail service, messages are
	recorded by your service provider/telephone company not
	your telephone. Change the unit’s number of rings setting
	or contact your service provider/telephone company
	(page 41).
I cannot operate the answering system.	L Someone is using the unit. Wait for the other user to finish.
	L A caller is leaving a message. Wait for the caller to finish.
	L The handset is too far from the base unit. Move closer.

50	For assistance, please visit http://www.panasonic.com/help

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Contents Operating Instructions Model shown is KX-TG9391Table of Contents Thank you for purchasing a Panasonic digital cordless phone Product informationNotable differences between the models KX-TG9391 seriesAdditional/replacement accessories Accessory informationSupplied accessories Sales and support information System capabilitiesExpanding your phone system Maximum of 5 parties are availableFor your safety Base unit location/avoiding noise Important safety instructionsFor best performance EnvironmentDo not use benzine, thinner, or any abrasive powder Handset ControlsBase unit Soft keys Display/IndicatorsUsing the navigator keys Menu icons Symbols used in these operating instructionsLINE1 indicator/LINE2 indicator on the base unit SelectConnections Connecting the AC adaptor/corded handsetDuring a power failure ChargerTo connect to a 2-line telephone jack Connecting the telephone line cordWire cord To connect to 2 single-line telephone jacksJacks RJ11C If you subscribe to a DSL/ADSL serviceExample DSL/ADSL line is line Transparent plug DSL/ADSL filterBattery installation and replacement Battery chargeDisplay language Setting up the unit before useDialing mode Voice guidance languageDate and time Line selection modeMenu i#250 Select the desired setting Making calls Answering calls Useful features during a call Call share Using the other line during a callThis feature allows you to join an existing outside call Call privacyGroups Base unit/handset phonebookAdding entries Erasing entries Finding and calling a phonebook entryEditing entries GroupCopying all entries Copying phonebook entriesCopying an entry Base unit C Handset Menu iV/ Phonebook iSELECTBase unit / YHandset Menu Programmable settingsProgramming by scrolling through the display menus Base unit Main menu Sub-menuMain menu Sub-menu Handset Main menu Sub-menuVoice prompt*1 Customer support Programming using the direct commands Operating Feature Setting System Unit CodeStart/End To answer a call, turn off this feature237 280Programming Alarm Special instructions for programmable settingsNight mode Customer supportRegistering a handset to the base unit Registering a unitOperating additional handsets Additional handsetsCaller list Using Caller ID serviceCaller ID features Group ringer tone for phonebookErasing selected caller information Caller ID number auto edit featureEditing a caller’s phone number before calling back Handset CallErasing all caller information Greeting message Answering systemTurning the answering system on/off Listening to messages using the base unit Listening to messages using the handset Remote operation Remote access codeUsing the answering system remotely Voice guidanceSkipping the greeting message to leave a message Remote commandsTurning on the answering system remotely Play greeting messageCaller’s recording time Answering system settingsNumber of rings before the unit answers calls Turning the call screening on/offVoice Mail message indication Voice mail serviceMenu i#332 Select the desired setting Voice mail VM tone detectionMaking an intercom call IntercomTransferring calls Answering an intercom callAn intercom call Conference callsConference call with an outside call Conference call with 2 outside callsBase unit Locator Handset locatorYou can locate a misplaced handset by paging it All registered handsets beep for 1 minute To stop pagingHeadset optional Wall mounting for chargerBelt clip To attach the belt clip To remove the belt clipError messages Display message Cause/solutionProgrammable settings Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Caller ID Problem Cause/solution Battery recharge Problem Cause/solutionMaking/answering calls, intercom Problem Cause/solution Problem Cause/solution Answering system Problem Cause/solutionAre completely dry, reconnect the AC adaptor You are entering the wrong remote access code. If youLiquid damage Problem Cause/solution Telephone line cord. Insert the batteries and charge fullyFCC and other information FCC RF Exposure Warning Energy Star Specifications Customer services TTY users hearing or speech impaired users can callNorth America WarrantyPanasonic Corporation Limited Warranty Limits And Exclusions Additional handset Alarm 31 Answering calls Base unit IndexFor your future reference When you ship the productPNQX1454ZA CM0708SY0 Panasonic Puerto Rico, Inc