Panasonic KX-TS620W Useful Information, Answering System Problem Cause and Remedy

	Useful Information
Problem	Cause and Remedy
The unit does not	• You need to subscribe to a Caller ID service.
display the caller’s name	• Check the AC adaptor is connected to the unit.
and phone number.	• If you receive a call with the Caller ID information while
	viewing the Caller List, the redial list, the Phonebook
	list or the Direct Dial Memory, while programming or
	while playing back the message, the caller’s
	information may not be displayed.
	• Other telephone equipment may be interfering with
	your phone. Disconnect it and try again.
	• Other electrical appliances connected to the same
	outlet may be interfering with the Caller ID information.
	• Telephone line noise may be interfering with the Caller
	ID information. Consult your telephone company.
	• If your unit is connected to a telephone line with DSL
	service, we recommend connecting a noise filter
	between the base unit and the telephone line jack.
	Contact your DSL provider for details.
The display exits the	• Do not pause for over 60 seconds while searching.
Caller List.
You cannot redial by	• If the last number dialed was more than 32 digits long,
pressing {REDIAL}.	the number will not be redialed correctly.
Answering System
Problem	Cause and Remedy
The answering system is	• The recording time is set to “Greeting only”. Select “1
on, but incoming	minute”, “2 minutes” or “3 minutes” (p. 20).
messages are not	• Memory is full. Erase some, or all, of the messages
recorded.	(p. 46).
The MESSAGE indicator	• Memory is full. Erase some, or all, of the messages
flashes rapidly,	(p. 46).
“Message full” is
displayed, and no new
messages are recorded.
You cannot operate the	• Make sure you enter the correct remote code.
answering system from a	• The answering system may not respond if the tones are
touch tone phone.	too short to activate the unit. Press each button firmly.
	• The answering system is off. Turn it on (p. 51).
You cannot operate the	• Someone is operating the answering system.
answering system.	• The unit is recording a message. To answer the call, lift
	the handset or press {SP-PHONE/HEADSET}.
Caller ID information is	• The caller information will not be displayed if the Caller
not displayed during	List is renewed and the caller information is erased
message playback	(p. 24).
(p. 45).

For assistance, please visit http://www.panasonic.com/phonehelp

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