Panasonic KEY TELEPHONE manual Transferring Calls, Supervised Transfers, Unsupervised Transfers

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4. Handling Incoming Calls

TRANSFERRING CALLS

You can transfer a call to an open extension, a busy extension, or an outside line. These transfers can be either supervised or unsupervised.

Note: If a transferred call is not answered within a specified time, the call rings again at the extension that transferred it.

Supervised Transfers

In a supervised transfer, you announce the call before transferring it. This allows you to give the recipient information about the call.

To supervise the transfer of a call to another extension or an outside number

1.While on a call, press the HOLD key.

2.Either dial the extension number or the outside line number to which the call will be transferred.

3.When the recipient answers, announce the call.

4.Complete the call by doing one of the following:

a.If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key.

b.If On-hook Transfer is disabled for your extension, press the PROG key.

Note: On-hook Transfer requires system programming.

Unsupervised Transfers

In an unsupervised transfer, you do not announce the call to the person receiving the transfer. You hang up before the recipient answers the call.

To transfer a call to another extension or an outside number without supervising the call

1.While on a call, press the HOLD key.

2.Either dial the extension number or the outside line number to which the call will be transferred.

3.Complete the call by doing one of the following:

40	Key Telephone User Guide

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Contents KEY Telephone User Guide Page Contents Using Additional Features Communicating Within Your OfficePreface HOW to USE this ManualWhat this Manual Contains Notation Used For More InformationUnderstanding Your Phone NON-DISPLAY PhonesNon-display phone features Feature DescriptionSmall-display phone Small-display phone features SMALL-DISPLAY PhonesUnderstanding Your Phone Changing the Default Display Understanding Display InformationUsing Variable Mode To activate Variable Mode on a small-display phoneTo use Variable Mode on a small-display phone LARGE-DISPLAY PhonesLarge-display phone features To display a directory or menu on a large-display phone Extension *+!## User name Incoming outside call for large-display phone To adjust the volume of your phone while it is in use Adjusting Volume and Display SettingsTo adjust the ringer volume of your phone while it is idle Setting UP Flexible Function Keys To adjust the display contrast of your phoneTo set up FF keys ThenSetting UP ONE-TOUCH Keys To check the FF key’s setupTo clear an FF key’s programming To program a one-touch key for an outside phone numberTo assign an SSD number to a one-touch key To assign a feature code or extension number to a one-touchTo check a programmed one-touch key Setting UP Speed Dialling Assigning and Deleting PSD NumbersCorresponds to PSD bin on To assign a PSD number to a one-touch or soft keyEtc To delete a PSD number assigned to a one-touch or soft key MCO CodePause Checked, but not during programmingLinking System Speed Dial Numbers Assigning SSD NumbersTo link speed dial numbers to a PSD bin To use a PSD key that links multiple speed dial numbers Assigning and Deleting Names for PSD NumbersTo assign a name to a PSD number Setting Up Your Phone Name assignment example small-display phone Name assignment example large-display phone To delete a name assigned to a PSD number To make an outside call using an outside line access code Accessing AN Outside LineTo make an outside call using an FF key Using Account Codes Non-verified Account CodesTo have a busy outside line call you back once it is open To enter a non-verified account code before making a callRedialing Outside Numbers Verified Account CodesUsing Speed Dialling To cancel automatic repeat diallingDialling Speed Dial Numbers To dial a speed dial number by pressing a one-touch key##From the Main Menu, press the soft key to the left of #or Checking Speed Dial Numbers Placing Outside Calls Answering Calls Using Call HoldTo answer a call To place a call on hold To use Broker’s Hold and toggle between two callsTo retrieve a call placed on hold, do one of the following To retrieve a callSupervised Transfers Transferring CallsUnsupervised Transfers Extension Group Pickup Call PickupTo transfer a call to a busy extension Extension Direct Pickup To use Extension Group Pickup All CallsTo use Extension Group Pickup External Calls To use Specified Group Pickup All CallsTrunk Group Pickup Trunk Direct PickupTo use Trunk Group Pickup To use Trunk Direct PickupCall Park To park a call on this extensionTo retrieve a call parked at another Extension To park a call at another extensionCalling Other Extensions To call another extension by entering the extension numberSwitching Between Tone and Voice Calling To switch between tone to voice callingUsing Paging To answer a page using Meet-Me AnswerAnswering a Page Meet-Me Answer To page another party or make an announcementMaking Announcements to Busy Extensions Answering an AnnouncementTransferring Calls with an Announcement To make an announcementUsing Call Forwarding To transfer a call while making an announcementTo set Call Forwarding To forwardTo cancel Call Forwarding To answer a Camp-on Call Waiting signal Using CAMP-ON Call WaitingTo use Automatic Camp-on Call Waiting To send a Message Waiting/Callback request Using Message WAITING/CALLBACKTo respond to a Message Waiting/Callback request Using DO-NOT-DISTURB To cancel DNDTo turn DND on To turn DND onTo cancel DND Using the MIC KEY To block outgoing audio using the MIC keyUsing Handsfree Answerback and Operation Using OFF-HOOK MonitorUsing Voice Recognition Making Conference Calls Using the Flash FeatureTo establish a three-party conference call Using Timed Reminders Controlling Background MusicTo establish an eight-party conference call To drop out of a conference callUsing Caller ID To set a timed reminder reminder alarmTo cancel a timed reminder Caller ID Call LogCall Log Operation for a Small-display Phones Fri OctCall Log Format for the Large-Display Phone Walking Class of Service To use a Walking COS codeAppendix A. Dial Code List Appendix a Appendix a PSD Bin PSD Number PSD NameNumerics Index Index Index Using soft keys on small-display phone Copyright